Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Joey_M,
22,928 topics in this forum
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- 1 follower
- 1 reply
- 241 views
I made a private blog and gave access to about 20 members. Then I went in to add someone else to the list and the entire list was gone and replaced with a single entry that said "456", which isn't a user on my forum. Apparently everyone lost access. Has anything like this ever happened to anyone else? And is there any way to keep a back up list in case it gets wiped again so I don't have to manually select a large list of usernames to give access? If I try entering a pasted list it simply adds the entire list as a single username. 🙁
Last reply by Joel R, -
- 1 follower
- 1 reply
- 229 views
How to give option for playing mp3/wave files? Right now if i upload wav or mp3 - it goes as attachment and doesn't give playback option.
Last reply by opentype, -
- 2 followers
- 6 replies
- 323 views
Hello, I set an option to cross-post a database record as a forum topic . But the auto-posted topics are empty. No content, no excerpt, just a link View full article. Is that normal behaviour or have I missed something in settings?
Last reply by Abies, -
- 2 followers
- 5 replies
- 514 views
Is it somehow possible to sort member by their profile info. ex. I ask my members to select one of the colors and i want to see member who for example selected Red and so on.
Last reply by Giray, -
- 1 follower
- 10 replies
- 282 views
text fields do not appear
Last reply by bfarber, -
- 1 follower
- 4 replies
- 281 views
Is there anyway to allow comments using users forum accounts on Wordpress posts/content? I've seen this: https://invisioncommunity.com/services/remote-commenting/ But I'm not an enterprise user, if I could purchase it separately I would. Any help would be appreciated. All the best, Nick.
Last reply by DamonT, -
- 2 replies
- 267 views
I'd like to show things like "latest post" or "latest topics" from my Invision forum on my Wordpress site. I found these instructions already but I don't have "Pages" . Do I need to purchase the Invision "pages" add on first to be able to get this working?
Last reply by Jim M, -
- 1 reply
- 279 views
Hi, I'm running a large IPS-community which also functions as a technical solution for news comment section. Currently we deliver comments section to six online news papers, and we're continually looking to expand with more partners. New articles are posted automatically in their own forums. Regular members can't start new threads in these forums, only reply to existing threads. I'm trying to make an Activity Stream which should function as an "New Articles" stream. With this stream you should quickly find new, unread news articles. The problem I'm encountering is that whenever a member reply to a news article, the article gets bumped back to the top, and is o…
Last reply by Diskusjon.no, -
- 1 follower
- 6 replies
- 256 views
I have two members who have been interacting via PM (or Private Conversation) for a while. One of them accidentally left the conversation (deleted it from his end). Is there any way he could rejoin the conversation? I thought that if the other person who still has the conversation invited him in again, that maybe could work, but it doesn't as the system considers he left voluntarily. So, is there a way around this?
Last reply by DawPi, -
- 1 follower
- 5 replies
- 376 views
Hi, we have critical issue here. When our users clicks log out our form shows error on front page and forum and all pages are down. It shows error code: EX1366 We have turned off all plugins and stuff, and restore default theme and it is the same. Please help us. Only logged users can now access our forum. One clue - when on ACP I have entered support tab it started working on main page (but only on my computer), until I have log off to next time. edit: Ok, I have switched off option: Cache page output for guests to 0 and it started working for guests. But can I leave it like that? Now on bottom online list is broken. Can I live t…
Last reply by Martin A., -
- 1 follower
- 1 reply
- 220 views
So, I'm about to set up subscription for premium members. I have some already that in the past have sent me money once per year via paypal to be premium. Reading the documentation, it says that if I add someone manually, they will not be paying. So, if i add someone manually, can I make it so that they can renew on their anniversary date? (I have everyone's anniversary date recorded off site.
Last reply by Chris027, -
- 1 follower
- 0 replies
- 232 views
Is it possible to disable Facebook profile image import when registering?
Last reply by Owdy, -
- 2 followers
- 6 replies
- 463 views
Hey everyone, I'm looking at primarily two applications which deal with awards: Trophies and Medals and iAwards. And wondering which one is better. At first sight it seems that Trophies & Medals has more options and most importantly it is automated. I love automation. I sincerely would not have enough time on my hands to keep track of what to award to whom in my community. But imho scenarios are quite limited when awards can be automatically given... Then there is iAwards I see it has no automation by default only when used in conjunction with Automation rules. But Automation rules have been removed from IPS marketplace... Sure its possible to contact author…
Last reply by Maxxius, -
- 2 followers
- 11 replies
- 385 views
I was looking and saw that the SKU number wasn't available for Commerce. The posts were older and I didn't see anything else about it. Is the SKU number option available for Commerce yet? If so, where can I find it? I couldn't find it anywhere. If it isn't available natively, is there a good work-around for it? Thank you.
Last reply by IPCommerceFan, -
- 1 follower
- 3 replies
- 550 views
I just switched to Invision from VB5.5 and I need some help with the mod rewrite. I've installed Invision in /forums/ while VB was (and still is) installed at the root / <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase /forums/ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule \.(js|css|jpeg|jpg|gif|png|ico|map)(\?|$) /forums/404error.php [L,NC] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /forums/index.php [L] </IfModule> This is the .htaccess that Invision gave me. But I think it would only work if VB5 was also in /forums/ Please help me adjust this accordingly. Thanks
Last reply by JochenS, -
- 6 replies
- 350 views
I'm completely unimpressed with the support i'm getting from Invision, so I'm turning to you folks! For those who migrated from VBulletin or similar, how long did the background processes take? It's been 3+ days now and i'm currently at: 0.81% Rebuilding Posts 2.44% Rebuilding Personal Conversations 9.53% Rebuilding New topic flag 2.84% Rebuilding Messages And 0% for lots and lots and lots and lots of other things below it. At this pace, it's going to to take a month to finish these processes! Tried giving Support my AdminCP password to check on it, but they won't look because I have it on the server (don't want to point my d…
Last reply by jesuralem, -
- 0 replies
- 224 views
I want to have a sponsor for each day The user can itself select a day from the next 30 days and book the event (or ad space) once that date is picked... no other person can book the same Is such think possible?
Last reply by Saurabh Jain, -
- 3 followers
- 7 replies
- 350 views
Hi everyone, I am converting my ipBoard 3.4 to 4.4. (self hosted). I have checked all settings, they script said they are fine, then I uploaded all files, then I started the /admin/update The automatic conversion to UTF-8 worked, but when it tries to fix the collations, the operation breaks and throws an error: "Specified key was too long; max key length is 1000 bytes File: /system/Db/Db.php Line: 198" Invision support tells me they can´t help me as they don´t support 3.4 anymore, only that it might be a problem with MySQL on my provider´s side. They are running MySQL 5.6.19, - 5.7 not coming any time soon. Is this the problem? - If…
Last reply by opentype, -
- 2 followers
- 13 replies
- 686 views
Hello!I have seen this done by other people but I just can't seem to figure it out!So I am currently trying to connect the database of the users on my Forum with a c# and c++ application.I know you can do this with things like phpMyAdmin and using their databaseSo I was wondering if you have any available tutorials or source codes that I could look at that would help me connect my forum member database to my C# and C++ Application, C++ Preferred.Thank you!And hopefully I can do this as it would be so great!
Last reply by Ryan Ashbrook, -
- 2 followers
- 5 replies
- 244 views
Hello guys, I'm trying to re-create how profile fields were on my 3.4.6 forum in the newest version. Now the new version has is all centered by default which it not always the best looking solution. Can you guys give me any tips. How to achieve what I described in the screenshot? First one is about where you check custom profile field options and other is how it looks in topic view, under avatar. Thank you!
Last reply by Maxxius, -
- 1 reply
- 253 views
the task is stuck
Last reply by bfarber, -
- 1 reply
- 548 views
When embedding a video it will show the preview as expected, however, when you hit post the video never loads as if it wasn't even there. I am self hosted on the latest vesion of IPB I am also using cloudflare. Any ideas? Is this a permissions issue? Is there some php setting that I need to enable?
Last reply by bfarber, -
- 2 followers
- 6 replies
- 288 views
I would like to add some text to the registration page (see pic) and I have looked at lots of templates and can't seem to find the right one and would appreciate it if someone can point me to the right template to do so. Thanks
Last reply by Genestoy, -
- 3 followers
- 6 replies
- 252 views
In the All activity page is possible set Condensed mode by default?
Last reply by kmk, -
- 1 follower
- 0 replies
- 208 views
Hi, I think the Activity item card can be a little more clearly, please there any css or solution that make it more fit? 1. Orange. Don't need show the member icon. 2. Green. The top space can be reduced.
Last reply by kmk,
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