Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
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- 2 replies
- 270 views
Hi everyone, I recently announced the rollout of a "dark mode" theme to our forums. After doing so, I learned that members cannot see the "Theme" button at the bottom of each forum page. So, they cannot select their themes. Any ideas on how to fix this? I apologize for cluttering these boards with a seemingly simple request, but I've spent the last 30 minutes digging around google + the AdminCP and couldn't find an answer.
Last reply by Robert English, -
- 9 replies
- 950 views
We're noticing on our Stripe test platform that the Card Holder Name is not being transmitted by IPS. Why is that the case? This seems like basic information needed by the processor. Is this the expected behavior? Sometimes we get the Customer Name as shown below, but we never get the Card Holder name
Last reply by Zennuie, -
- 1 follower
- 4 replies
- 466 views
Hi all, I'm struggling to find a way to prevent/remove the <p> tags from text produced by the RSS Import block The following code in the 'content' section of the block... {{if !empty( $items ) }} <ul> {{foreach $items as $item}} <li> <div class="link"><a href="{$item['link']}" target="_blank"><h3>{$item['title']}</h3></a></div> <div>{$item['content']}</div> </li> {{endforeach}} </ul> {{endif}} ....produces text with a paragraph <p> around the content, e.g. Uber drivers are workers not self-employed, Supreme Court rules <p>The decision co…
Last reply by Stuart Silvester, -
- 1 follower
- 3 replies
- 587 views
Can someone at IPB correct my account? Thanks!
Last reply by Matt, -
- 2 replies
- 724 views
Recently I noticed the following warning shown in ACP->Support->Something isn't working properly: Although times look ok in my Community v4.5.4.2, I started to investigate and found out that in fact there's a configuration directive we can use in php.ini to set our default timezone: But init.php replaces it in Community startup process, setting it to UTC-0: Is this correct? This way I can only get rid of this warning if I set my server to UTC, right? Is it recommended? Thanks, Fernando
Last reply by Fernando Mercês, -
- 1 follower
- 1 reply
- 325 views
Hi I created a database for articles after we added Pages to our system. Created some articles and a menu item for this, where they are listed. Works well. But I would like to have the last 5 articles in the sidebar, just like we have with topics. But if I try to add a block to the sidebar that is a "plugin" with list of articles, it says that it cannot be displayed in the sidebar, and that I have to move it somewhere else. Isn't it possible to have a list of for example 5 latest articles in the sidebar? Thanks
Last reply by opentype, -
- 2 replies
- 1.2k views
The problem happens to different users as we see it in web analytics and also face it with our team. The error happens occasionally (not always) and inside forums. When unauthorized user tries to login this error appears. Currently we don't understand why this error happens sometimes, and sometimes does not. I have a guess. If a user has the website opened in one of his inactive tabs, and then the user returns to this tab after some timeout like 30 min (or when browser has an option enabled to restore tabs on start), could it be that the session is considered to be expired, and instead of a meaningful error message, we receive 2S119/1 error?
Last reply by Linux-Is-Best, -
- 0 replies
- 340 views
Downloads has this option: "Post a topic when a file is submitted?" The problem is we cant change later the topic link, or if topic is deleted by mistake, cannot be relinked.
Last reply by Maxtor, -
- 2 replies
- 671 views
I have 1gb down and 42mbps up and it takes 5+ minutes to upload 20 images. Why is it taking so long? Is it the software or my host? The forum is hosted on a Hawk Host reseller account. Thanks in advance. update: I just wanted to add that the image sizes are under 1mb
Last reply by Odiss, -
- 3 replies
- 908 views
What are some common reasons for this error during install? "access denied" I checked that my credentials are correct. I also checked permissions. Everything is correct. I have never had an issue like this before. I am so confused. Ideas on what I can check next?
Last reply by SJ77, -
- 10 replies
- 1k views
The new activated version of Lighthouse 7.1 reports that all resources from the IPS Suite use only HTTP 1/1 for mobile ... For desktop is OK. Here is a photo from this site ... Please comment...
Last reply by Linux-Is-Best, -
- 3 followers
- 2 replies
- 441 views
Hi, I'm trying to use the free Openwesther API which provides weather data in JSON format. I've also tried to use the XML format into an RSS block but that didn't work, and they don't offer the data in actual RSS format. I've also been trying to get RSS news article feeds of text and image content into Pages Articles, but bizarrely for a CMS, it's only achievable via a small widget. I'd rather use Pages Articles than Blogs as the main front app. Is there a modern best practice method to import third party content into IPS? The web seems to be switching to JSON fast from RSS and XML for incorporating third party content between websites, but JSON is not avai…
Last reply by opentype, -
- 2 replies
- 390 views
How sale discounts works??? I set the discount as below, but when customer add the amount in cart, the price does not change.
Last reply by Matt, -
- 1 follower
- 5 replies
- 901 views
I seem to be hitting a snag early on in the conversion process when testing the first steps of a migration. I get an error "Failed to count rows in table 'cms_widget' - is your table prefix set correctly?" when I try to start the conversion after step 3, "database details". This is not a table that exists in my vBulletin installation, so I'm not surprised it's failing, but as far as I know it isn't a part of vBulletin 3.x. Do I need to do some editing of install scripts or something? Is there an easy fix to this? There is no option for just vBulletin 3.8.x (it's combined with vBulletin 4.x) so I assume that's part of the problem.
Last reply by Cobar, -
- 2 replies
- 471 views
Our client would like to use a different number scheme for Invoice Numbers. Still numbers, but they do not want to start from 1. Is is possible to modify the starting Invoice number? Or perhaps a plugin/hook that allows this?
Last reply by mcsg, -
- 9 replies
- 613 views
I'm pretty sure that I'm missing something, but so far I've not found a way to do this or come up with an answer in the Help Guides. Is there a way to set an individual board to delete topics that have not been posted in after a certain amount of days? I'd like to be able to set some to delete after 30 days and some to delete after 90 days. Thanks in advance for any help!
Last reply by Morrigan, -
- 1 follower
- 1 reply
- 355 views
hi guys, I need a suggestion. When on any page I create a text block with the Wysiwyg editor: If I select visibility Everywhere except clubs, the block is also seen in clubs. If I select visibility Only in clubs, the block disappears. Disabling applications and plugins the problem persists and no longer occurs if I restore the standard theme. But I have not made any changes to the theme other than those made by applications and plugins. Where could I go to check? Good health to all of you 🙂
Last reply by Jim M, -
- 2 replies
- 880 views
Hi guys. I recently upgraded my community from version 3.4 to version 4.5. After upgrade I notice that registration with gmail are not allowed. I'm getting error message You are not allowed to use that email address on this site. Registration with other email adresses (hotmail, outlook...) are working fine. What could be the problem?
Last reply by Skipper_gm, -
- 1 follower
- 4 replies
- 614 views
We run a self-hosted Invision community. This community is connected via an OAuth identity provider. Now we want to disable the default login method. Is there a way to turn it back on without accessing the AdminCP (e.g. in case the Identity Provider does not work anymore)? Thank you!
Last reply by Carl Zeiss GOM Metrology, -
- 2 replies
- 574 views
I have the following issue specially in Arabic (Right to Left) language, any suggestion Mobile Usability issues detected on https://infotechaccountants.com/ To the owner of https://infotechaccountants.com/: Search Console has identified that your site is affected by 1 Mobile Usability issues: Top Issues The following issues were found on your site: Content wider than screen We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search. No additions, codes or modifications to my forum except google ads, this issue is continued since long time now and specially in Firefox
Last reply by hameedacpa, -
- 1 follower
- 2 replies
- 783 views
Hello, is possible create in IPB bot like account which is not included in stats, leaderboard and users cant see his profile page? I want it for RSS feed posts.
Last reply by Sonya*, -
- 1 follower
- 5 replies
- 826 views
Hi all, A few years late but we're finally converting our 3.4 board to 4.x. I've just run through a test upgrade and it was mostly successful, however we have over 5000 articles in a Pages database which used Custom BB Codes for formatting and layout of some content. After the upgrade it seems like all the custom code has been successfully converted to HTML, however the CSS classes have been stripped out. Has anyone been able to upgrade while preserving CSS associated with BB codes? For example: 3.4 Custom BBcode [spec_list_row='{option}']{content}[/spec_list_row] Was output as follows 3.4: <li><span class="row_title">{option}</span…
Last reply by bfarber, -
- 1 follower
- 1 reply
- 465 views
Hello, We have a Invision 'Page'. It contains no databases or forums etc, it is just text and uploaded images (which we added via the page editor). At the top of the page we have a massive banner, which we want to be the image that Linkedin and Twitter pick up for sharing. However both social media sites are picking up different images... One isn't picking up any image and the other is picking up an image which is included on the page further down. I have used both the Linkedin and Twitter picture validation/cache clearing tools and nothing is changing. It is confusing that Twitter and Linkedin pick up different images, but anyway... …
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 407 views
Our users posting as authenticated OAuth-Clients new content via REST API out of a third-party application. Everything is working fine but unfortunately the new created content ist not marked as "followed" for the authors - although "Automatically follow content" is active. Does anyone have any idea to fix this? Thanks!
Last reply by Koper74, -
- 1 follower
- 2 replies
- 420 views
I turned off archiving, but the topics do not want to leave the archive. The rest of the tasks are running, so the script works. How can I get themes from the archive now?
Last reply by Egorkin,
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