Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 1 follower
- 3 replies
- 511 views
I have a page set up already which is /abax I would like to create new pages for example abax/sub-page-1 In the page set up theres an option to select a page folder. I assumed this would give me the option of choosing an existing page as the parent page but the drop down is empty. Is there a way to easily accomplish this please?
Last reply by Gary, -
- 2 followers
- 4 replies
- 735 views
Hi I tried to activate the commerce part in the AdminCP. After some installation progress it ended with an error message but was available. Mindless I tried to enable it and now I´m stuck. Frontend shows the message in the header and activites give this error: To make it worse, the AdminCP shows after login only this: How to deactivate commerce without AdminCP? Or other solutions... Please help McLouis
Last reply by Gary, -
- 1 reply
- 398 views
Hello! After upgrading the forums to v4.7.2.1, it has been reported that members cannot register, as they get a blank page with a 500 error (screenshot attached). The rest of the forum pages work normally.
Last reply by Jim M, -
- 1 follower
- 16 replies
- 1.1k views
Attempting to update UTF8, and we get an error as follows (full command line output below) with a PHP8 install Error: count(): Argument #1 ($value) must be of type Countable|array, null given File: /system/Convert/Convert.php Line: 552 Would appreciate guidance on how to proceed. Thanks. ------------- % php cli.php --info IP.Board Character Set: iso-8859-1 Database Character Set: latin1 Original table prefix: ibf_ Converted table prefix: x_utf_ibf_ 190 tables are latin1 190 tables have incorrect collations Can use 'dump' method: true % …
Last reply by Jim M, -
- 1 follower
- 4 replies
- 639 views
For a specific IP address, the built-in GEOLocation service is indicating "UK" as user country. However if I used https://www.maxmind.com/en/geoip-demo (I think IPS use this service) or what ever location tool, it shows "Lithuania" as user country. Both are far away locations. Is this something wrong with IPS GEOlocation service?
Last reply by A Zayed, -
- 13 replies
- 608 views
We are seeing inconsistent post counts on Leaderboards, Hovercards, and Member pages. These appear to be sourced from different DB tables/cols, or the storage may be bugged. Specifically, the same member can show different 'POSTS' counts in the same Leaderboard among "Most Rep", "Most content", and "Most posts". And they can also be different on hovercards and profiles. We have recounted posts/rep and rebuilt Leaderboards.
Last reply by Jim M, -
- 2 followers
- 14 replies
- 1.2k views
Hello there, I have some problems by sending Emails: I don't know which settings are wrong..
Last reply by Gary, -
- 1 follower
- 5 replies
- 695 views
Files are not extracted during the update the current version of Invision Community is 4.7.1 The site is working inside. Outwardly, no. What is the reason? php version 8 Update in prThe site is working inside. Outwardly, no. What is the reason? php version 8ogress We're sorry, this web site is unavailable while an update is in progress. You can try again by clicking the button below, or try again later. Try again Site Owner This message means an upgrade is in progress. If this is not correct, try visiting the upgrade process again (usually /admin/upgrade) and choose either continue or restart. If the upgrade shows …
Last reply by Gary, -
Hello, does anyone know when the Nov release is out which requires PHP 8+? I’m currently on an old version of PHP (7.4) and have an old version of IPB. I have a window between now and the next (Nov) version to upgrade where both IPB versions support PHP 7.4. I’m hoping the answer is not next week… but that would be better than “today or this weekend”. Thanks!
Last reply by Jim M, -
- 1 follower
- 3 replies
- 621 views
Extreme Beginner. When posting in my forums as an admin I see options for lock topic, pin, hide, feature. I cannot seem to find a user guide that explains these options. Can someone explain them or point me in the right direction for the information? Thanks.
Last reply by Mark H, -
- 1 follower
- 9 replies
- 578 views
We have a use case where we have groups that are private from each other, some members are using the @ tagging and this can tag members from other groups and cause issues. Can we turn this off?
Last reply by Alex Duffy, -
- 2 followers
- 3 replies
- 575 views
Ok let me first point out I've got all 3rd Party addons disabled. Now if you take a subscribing member and and login as him and them go to the subscription page there is no cancel button to cancel a current subscription or the ability to up or down grade a subscription. I've also seen where the buttons are not present to new member to subscribe. That I found was a 3rd party add on that caused that and disabled all my 3rd party stuff. Still in all there is no buttons to cancel a subscription. Now doing some testing current subscribers do not have any cancel button. Any non-subscribing member does have a subscribe button. Existing subscribing members do not have an opt…
Last reply by Mopar1973Man, -
- 1 follower
- 3 replies
- 687 views
The apps and 3rd party stuff is all disabled but still this message. I found the time to update this as people were complaining that they cant join the site? www.paramotorclub.org is the site. Please help? PS, gutted that I can no longer submit a support request. (that added a lot of value for me) Kind Regards Simon W.
Last reply by Marc, -
- 1 follower
- 1 reply
- 643 views
I am getting this error when i go to my site now and cannot access anything and get this error: "We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.You can try again by clicking the button below, or try again later." Here is a sceenshot: Please can you try help me fix this - website link https://www.coastsideroleplay.com
Last reply by Marc, -
- 1 follower
- 6 replies
- 809 views
I bought a plugin off the marketplace, I was trying to update and I keep getting an error code. I tried linking my account thinking that they should already be linked, told me to create a username, I put the one i had in and it said it was already taken. I put in a different username, now it's connected to my main account I think, but my purchases are gone... How do I get the other one back? First image shows the error I was getting, 2nd image shows it in my account prior to the change that happened
Last reply by Marc, -
- 2 followers
- 2 replies
- 740 views
Hello, I have a problem or question about the email settings. I have quit a lot of users and for most everything works fine on my site but for some users the automatic emails from my site get rejected by there email provider and the mails get marked as spam or get rejected. I already made SPF entry on my DNS which altered the problem a bit but still like on 2% of new registrations I get rejected emails. I am using smtp plaintext to send automatic emails. Is there anything more I can do to prevent the described problem ? Thanks for the help in forward.
Last reply by Marc, -
- 3 followers
- 9 replies
- 837 views
Hello, what is the best practice to modify child theme that inherits parent theme(Default)? I would like to modify our current child theme, but dont want to overwrite it when there is a new update in parent (default) theme. Thanks -Allan
Last reply by Marc, -
- 1 follower
- 2 replies
- 813 views
I would like my custom domain connected its coastsideroleplay.com i set up nameservers.
Last reply by Marc, -
- 2 replies
- 554 views
I've upgrade plan to creator pro but still cant see the page management and custom block section, not sure is what going on.
Last reply by Gary, -
- 2 followers
- 6 replies
- 728 views
Aside from Edit and Delete, I cannot find any way to add other "managing" commands for the users. Is it possible for them to Move an image from one category to another? If so, where do I set that? Are there other commands than Edit and Delete that would make sense to allow users to do? If so, which ones and how?
Last reply by Gary, -
- 1 follower
- 14 replies
- 847 views
Hi, after the latest upgrade to v4.7.3 - Events / Calendar does not work any longer. The Events cannot be accessed at all, when I click on "+" to create en Event I get the error code 1S160/2, and saying the page does not exist. Any idea why this happens?
Last reply by Jim M, -
- 2 followers
- 4 replies
- 680 views
My forums are privately hosted on a subdomain of my main website. Twice yesterday I had people email us and say that they were asked to enter credit card information. Both are insisting that my site was hacked. My forums are free and do not require a credit card. I told them this in an email response. I'm trying to figure out if they clicked on an ad that is malicious (in which case adthrive needs to investigate and remove it) of what exactly happened. Any advice you have is appreciated. Yes, I have already reached out to my host and adthrive. LL
Last reply by Marc, -
- 2 followers
- 1 reply
- 384 views
Since upgrading to 4.7.3, sadly, only custom CSS files are shown in the Theme Editor side window now. Core and other applications CSS files are no longer showing or can be edited without going into designer mode.
Last reply by Marc, -
- 2 followers
- 10 replies
- 776 views
After upgrade location marker is gone for events (Overview page) Short month still short month for eng , seems i cant translate that part
Last reply by Marc, -
- 1 follower
- 4 replies
- 1k views
Hello, on my backend i can see the system recommending me to use php8, when i set it my website is running slowly on front/back ends. When i run the php8 checker i see many core files that seems to be not compatible yet, Can you advice please ?
Last reply by Stuart Silvester,
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