Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Gallery Uploads Issue
- Last reply by teraßyte,
23,005 topics in this forum
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- 1 follower
- 5 replies
- 810 views
Hi, I can not find the string for translate it, see picture...
Last reply by pisaldi, -
- 1 follower
- 13 replies
- 378 views
hi everyone, I have a problem with the translation, i want to translate a specific application only , please guide me how to do that ...
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 247 views
Commerce is awesome, but iv just stumbled upon an issue. Iv allowed packages to be picked during the registration page, however I'm having an issue with it completing the registration. Once customers pick the free product and put in their billing information. They hit submit and the next page is an error code in which it most definitely doesn't complete the order or registration >.> If you would like to try this the link is http://redvsblue.tv if anyone knows a fix please let me know asap!!
Last reply by Achievement In Motion, -
- 3 replies
- 302 views
I did check permissions - Forum index not showing catagories and forum in Guest view When I sign in as admin I can see the forums and catogaries With direct url of Forum Topics I can access the topics. as guest too
Last reply by Saurabh Jain, -
- 1 reply
- 315 views
Does anyone know how to get custom fields to show on product purchase confirmation emails. Or if its possible at all?
Last reply by 不中用, -
- 1 reply
- 253 views
my members are not fan of the new rating system on the filepage with the up and downvote. is it possible to get back the star voting system?
Last reply by 不中用, -
- 2 replies
- 275 views
I'm trying to download Gallery 4.0 but no matter if I try to download it separately or with other apps, it's not in the package. I already submitted a ticket but maybe someone else here had this problem? Thanks
Last reply by Kirill N, -
- 2 followers
- 2 replies
- 343 views
System is not recognizing that the first default topic belongs to me, how do I rebuilt the topic count? Thanks!
Last reply by JEFF MACK, -
- 1 reply
- 280 views
I want to add a small statcounter code ... at bottom of my page Where shoudl I Add it?
Last reply by therealstn, -
- 12 replies
- 464 views
on beta 2 i had it installed on my server fine.. i downloaded the RC and I tried several times and different configurations via php (suphp off, autoexec off, etc) to remedy the situation i'm having. i even tried an upgrade of 3.4.x and got identical errors.. below is the errors i'm getting on a fresh install (default handler for php is dso, and upgrade script said i was ready for ipb4) IPS\Db\Exception Object ( [query] => SELECT conf_key, conf_default, conf_value FROM `core_sys_conf_settings` [binds] => Array ( ) [message:protected] => Table 'invisibl_ipb.core_sys_conf_settings' doesn't exist [string:Exception:private] => …
Last reply by InvisibleIkoN, -
- 1 follower
- 2 replies
- 299 views
Hello, I'm not sure how to explain this but it's easy to show with pictures: Then you click one of the links and we get this: The listing of the articles is produced 3 times when you select an article. I looked at the Template, it's just the stock template. and I guess i don't understand enough about the template as i can't see any place where it would produce that 3 times... Thanks for the help
Last reply by opentype, -
- 4 replies
- 320 views
how to put widgets/blocks to left side instead of right or top/bottom
Last reply by socceronly, -
- 1 follower
- 7 replies
- 943 views
Since my upgrade to IPB v4 - I cannot seem to work out how to edit my Navigation Menu I used to have a link to my 'parent' site - and I want to remove the NEW labels I used to have this option in 3.4.6 - any ideas?
Last reply by steve00, -
I have just uploaded the IPS 4 files and it gave me teh following error IPS\Db\Exception Object ( [query] => SELECT data FROM `ibf_core_acp_tab_order` AS `core_acp_tab_order` WHERE id IS NULL [binds] => Array ( ) [message:protected] => Table 'mechanic_ipmech.ibf_core_acp_tab_order' doesn't exist [string:Exception:private] => [code:protected] => 1146 [file:protected] => /home/mechanic/public_html/forum/system/Db/Db.php [line:protected] => 363 [trace:Exception:private] => Array ( [0] => Array ( [file] => /home/mechanic/public_html/foru…
Last reply by Saurabh Jain, -
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- 10 replies
- 625 views
Hi, After upgrading from v3.47 to v4.0.2 I have several pending background processes... the problem is that they are stopped and have stopped their evolution... I've tried with the option "Alternatively, you can manually run them now and wait until they all complete." but after a few it returns the same message "[an error occurred while processing this directive] " and continues without advancing... I have the following pending processes: Rebuilding post reputationDeleting legacy topic dataReindexing filesRebuilding posts (this at 61,76%)Another additional 11 tasksAll are at the beginning, at 0% except the indicated one... Any tip for ending the background processes?
Last reply by pisaldi, -
- 3 replies
- 330 views
On my IP4.0.2 test site I have a manual html block with the following code and it displays just fine when I use the block manager to drop the widget into place on a page. However, on my live 4.0.2 site, the block will not display. Any ideas on why it will show up on my test install and not my live site? <center><script type="text/javascript" src="https://hosted.muses.org/mrp.js"></script> <script type="text/javascript"> MRP.insert({ 'url':'http://xxx.xxx.xxx.xxx:8200', 'lang':'en', 'codec':'mp3', 'volume':65, 'autoplay':false, 'buffering':5, 'title':'Vapid Dispatch', 'bgcolor':'#FFFFFF', 'skin':'mcclean', 'width':180, 'height':60 }); </script&…
Last reply by RazorSEdge, -
- 1 follower
- 0 replies
- 304 views
Hello I've added a German translation to my forum (4.0.2). The import feature seemed to work quite well. Yesterday I uploaded a new version of the language pack. But some changes are not reflected in the forum. I've also changed a few keys slightly myself. But those changes are also not visible in the forum. I haven't found a cache in the AdminCP for translations. Do I have to empty a translation cache somewhere to see these changes?
Last reply by ossipetz, -
- 0 replies
- 222 views
I'd like to change the look of my pages (for example the way articles are displayed) by editing some PHP and HTML files. Would these changes stay intact after upgrading? Cheers!
Last reply by kevinsuave, -
- 0 replies
- 254 views
Hi all, Wondered if anyone can get their Mandrill app working with IPS 4.0? I've tried and entered the details required as well as enabled it through the ACP but my test emails won't even go through as it shows as 'connection timed out' and I don't understand why. Fire away any questions Thanks
Last reply by Koyakami, -
- 1 follower
- 8 replies
- 463 views
It is possible to replace the default forums icons with other new icons from Font Awesome? I do not want to replace icons with images, I would prefer to be replaced by other models of icons from Font Awesome.
Last reply by sobrenome, -
- 1 reply
- 279 views
Hi, Just wanting to know the best way to change the forum base directory What it is at present - cwht/ipb4/ What we would like - cwht/forum/ Thnaks.
Last reply by CriseX, -
- 1 follower
- 6 replies
- 328 views
It says one has to delete the ORIG_ table How to delete that ? Regards Saurabh
Last reply by Saurabh Jain, -
- 5 replies
- 610 views
I set my php.ini to error_reporting = off but still its saying this in ACP
Last reply by OctoDev, -
- 1 follower
- 7 replies
- 404 views
I noticed that my data table is being hit with a number of blank registrations. I have CAPTCHA turned on, but I'm still not very familiar with the new Admin dashboard so see if I have the right settings established.
Last reply by Jwrbloom, -
- 3 replies
- 311 views
How to correct setup SMTP for Gmail (Google Apps for Work) ? If I use these settings (port 465 or 587), then when you save it or send a test message, I get a 503 error.
Last reply by kysil,
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