Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 15.1k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Restore attachments files
- Last reply by abobader,
22,846 topics in this forum
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- 0 replies
- 311 views
I am missing the CSS on my website so everything is pretty scrambled. All the files on the network are correctly in their place and all I really need is to keep my main Administrator account and password. I would just like to reset the website to default so I can fix errors that no one seems to be able to help me with.
Last reply by Matthew Fay, -
Tec Support
by isaah- 1 follower
- 1 reply
- 294 views
I submitted a client general support ticket at 4.39 pm today and have not received a reply. I find this very unusual because IPS is normal very prompt, is there a problem?
Last reply by Ocean West, -
- 1 reply
- 284 views
I want to change the domain name of IPB board. Please tell me the steps to be done in IP board and also the practices so that no traffic is lost I have pointed the domain to same directory... Also How to do 301 Redirect so that older linsk continue to run....and no tarffic is lost Google analytics I am changing the old domain which was country domain to com old domain http://mechanical-engineering.in running from last 5 years - new domain will be http://mechanical-engg.com Thanks in advance Regards Saurabh
Last reply by Saurabh Jain, -
- 4 replies
- 275 views
I gather this is the correct section to post in -> All the images are missing on my website and it appears distorted. - I initially went to 'Designer mode' in 'Themes' in the ACP - After that I reloaded the website because it was taking too long and my website isn't loading properly I have images below... http://s15.postimg.org/hhnlwu9zu/Image1.jpg [Admin control panel] http://s15.postimg.org/5r9ofgh7e/Image2.jpg [Front page] If I can even reset the website because I just started making it that would be even better. I just don't know what to do at this point.
Last reply by Matthew Fay, -
- 3 replies
- 379 views
In the Login Handlers section, using External Database, how can I set to redirect the 'register' link to another URL?
Last reply by Lunars, -
- 1 follower
- 2 replies
- 311 views
Hello. I get this error message when I'm trying to access the AdminCP. Dont even get the login site. "A configuration or server error has occurred EX1146 Something went wrong. Please try again." EX1146 Doesn't tell me anything. Is there a list of error codes so I can try to figure out what went wrong? (As stupid as I am, i didn't take a backup before I updated) Cheers
Last reply by Stuart Silvester, -
- 1 follower
- 4 replies
- 345 views
Hey guys, Is the documentation for SSO at https://www.invisionpower.com/support/guides/_/advanced-and-developers/integration/single-sign-on-sso-r209 applicable for version for as well? I was having issues with method 2, it seems publicSession class isn't present. Thanks in advance
Last reply by Rhett, -
- 2 replies
- 279 views
Ok, I assume I am just over looking something simple. That said, how do you delete private messages in 4.0? All I see in the messages tab is leave and turn off notifications.
Last reply by estan, -
- 3 replies
- 294 views
Hello, One of our members asked how they switch from the Mobile > full width skin on 4.0.1 whilst they're browsing via a tablet or mobile? is this possible? Thanks
Last reply by Jordano, -
- 1 follower
- 3 replies
- 251 views
Hi, Hi can I have this "Send me news and information" selected by default so that new members will get bulk email? Thanks
Last reply by Square Wheels, -
- 1 follower
- 11 replies
- 497 views
My server gave me the details to contact IPS. That is the message they received. There is a problem with IPB. Obviously it is Sunday and I cannot contact them. I don,t know what to do. There are thousands of members and guests trying to get on my sight! I have been a client for over a decade. I cannot get a hold of my Technician! ~Lindsay
Last reply by Durango, -
- 1 follower
- 3 replies
- 382 views
Has anyone had the issue of being unable to view their profile on ipb 4? Specifically the first user registered that is an administrator. I have a fresh install of ipb 4 and if any administrator goes to view the profile for account 1 it gives an error code: EX0. However if a non administrator goes to the account it works fine, and other administrator profiles can be viewed just fine. It is only when any administrators looking at the first administrator profile that this error occurs. The only account with his error is the one I set up when I installed the forums.
Last reply by Tanja, -
- 0 replies
- 228 views
Hello to all, in the block customizable post feed, you can limit the number of characters? Thanks
Last reply by Max_69, -
- 1 follower
- 1 reply
- 256 views
The site has been converted over for about 24 hours now and I have had about a dozen or so users reporting that they can't do much on their iOS devices do to crashing. Here is a response from one user.
Last reply by vbnautilus, -
- 1 follower
- 8 replies
- 381 views
How do you restore the "default" theme when you don't have access to the ACP currently getting 500 error trying to access ACP - can't figure out a way back in - ( was in the process of uploading a theme ) thanks (also have ticket submitted)
Last reply by Ocean West, -
- 1 reply
- 260 views
I quite often get blank text areas across the my site? Any quick fixes?
Last reply by bmkdotcom, -
- 1 follower
- 2 replies
- 297 views
It says "Prefixes are special tags which display in front of the title. You can control which members can use prefixes from Group Settings" but where can I add or edit these prefixes?
Last reply by Bruce_man, -
- 2 followers
- 9 replies
- 387 views
how do you create a link in a post to the "edit profile" page so all the reader has to do is click the link and when clicked it goes to "their" profile?
Last reply by Wayne B, -
- 1 follower
- 4 replies
- 341 views
I've been trying to enable the use of Font Awesome Icons for members, through a button in the Editor. It used to work perfectly in 3.4.x but not having any luck now. What changed? What I've been doing is I've added <link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css">to Templates -> core -> front -> global -> globalTemplate and then added a new button for the editor. The button is Inline and should insert <i class="fa {option}"></i>I've tried disabling using an option and just using {content} directly... but then the changes do not save and revert back to the {option} variant. No idea what that's…
Last reply by AutoItScript, -
- 2 followers
- 3 replies
- 324 views
Just looked at a random sampling of forums after upgrade and noticed that all i looked at have the Sitemap set to Do Not Include? Is this a bug?
Last reply by JEFF MACK, -
- 0 replies
- 241 views
japanese characters becomes nonsense symbols, i tried the addon utf8 converter and the 4.0 upgrade script using both utf8 variety to no avail but when i do clean new install on 3.4.7 the utf8 conversion works just fine :S ips staff says its due to my sevrer locale but doubt it after seeing how brand new installation works just fine?
Last reply by sasiko, -
- 13 replies
- 552 views
Hello everyone. I am currently hosting with RamNode, where I rent a DDoS-Filtered IP Address from "CNServers". I'm using Pagespeed & Memcached, where pagespeed caches it all in memcached. I am also using IP.Board & APC togheter (IP.Board 4.0 Gold btw) Sometimes, the board index takes any where between 1-4 seconds to load the first byte, until it actually load some content on the site. I have no idea why, my friends forums loads within 200-300ms, and we're both using CloudFlare. Hes running IP.Board 3.4 though. Any ideas what I can do to speed it up? I am caching 256MB of ram in Memcached & APC.. Server specs: - 1024MB ram - 4 Cores Intel E3 CPUs (3.3GHz+ …
Last reply by OctoDev, -
- 1 follower
- 1 reply
- 288 views
Hi, Where do you change which group a user goes into after validation?
Last reply by Ocean West, -
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- 4 replies
- 316 views
I have migrated to version 4.0.1 with all backup jobs finished. My site is hosted on a semi-dedi server where version 3.4.7 worked flawlesly. The forum was super fast. Now, with version 4.0.1 deployed I can't say that I'm impressed with the speed of it. Sometimes it's OK, sometimes it's slow as hell especially when you click on the Home link button. On the other hand ACP of 4.0 is very very fast, it is as fast as the old forum was. Can I do anything to optimize it so the forum is fast at least as it was prior the upgrade.. Thanks.
Last reply by Jan Krohn, -
- 1 follower
- 2 replies
- 262 views
the widgets/blocks are seem to be caching on my main portal. Is this normal??? can i disable it?
Last reply by Netherlord,
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