Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 19, 20159 yr My server gave me the details to contact IPS. That is the message they received. There is a problem with IPB. Obviously it is Sunday and I cannot contact them. I don,t know what to do. There are thousands of members and guests trying to get on my sight! I have been a client for over a decade. I cannot get a hold of my Technician! ~Lindsay
April 19, 20159 yr Submit a ticket immediately and make sure to check it's Client critical in the ticket SeverityClient Critical Please check this box if your issue is critical and causing your community to be offline or otherwise completely unusable. NOTE: Misuse of this feature may result in a $25 fee and/or the feature being removed from your account.
April 19, 20159 yr Hi Lindsey,I've looked up your ticket history, you haven't submitted a ticket recently about your site being down. I have taken a look and your site appears to be up and running.If you do need support for a critical issue, please don't hesitate to open a support ticket in the client area ( http://www.invisionpower.com/clients ).
April 19, 20159 yr Working for me as well somewhere in the United States...but I could be on an airplane or boat...who knows and I am not telling
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