Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 2 followers
- 9 replies
- 1.4k views
There is something strange with profile fields, and I just noticed the issue on this forum too. The profile fields doesn't display pictures anymore Total file submissions: 1 instead of So now profile fields doesn't display pictures, and display anything shouldn't be displayed whenever you are having html costumed profile field.
Last reply by Marc, -
- 1 follower
- 3 replies
- 807 views
I have a test install of IPS on a sub-domain and separate machine from my live site. The test install has the -TESTINSTALL at the end of the IPS key. I do not leave the test install running all the time but I do power it on from time to time and run test, check updates, etc. When I powered it on today, it had been about a month or so but I immediately got email notifications of successful subscription charges from stripe. The problem is, these charges were already made on the live server within the last month. So these new charges are redundant and had to be refunded. My question is, shouldn't test installs have auto payments, or payments in general disabled b…
Last reply by Marc, -
- 1 follower
- 1 reply
- 1.2k views
Hello, I try to use Embed Anywhere widget of monday.com to display my ips website, but there show below error message, anyone can help? I missed some basic configuration from my site? If you encounter a gray window, it might be that the site blocks embedding.
Last reply by Randy Calvert, -
- 1 follower
- 3 replies
- 799 views
im getting an error code -200 when try to upload an image via page builder.
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 723 views
When running the update from 4.6.5.1 to 4.6.6 I saw no indication that any CSS was changed, which normally happens with all of your updates. I typically see a page that shows me my modified CSS templates, and allows me to compare them with the updated ones before running the update. I have a customized site, so before running this on my live site I want to verify that there are not CSS changes in this new update? Is there a list of changed files somewhere for the 4.6.6 update?
Last reply by Charles, -
- 1 follower
- 2 replies
- 797 views
in case not aware was working yesterday, not now https://invisioncommunity.com/index.php?app=core&module=system&controller=plugins&do=diff
Last reply by Ryan Ashbrook, -
- 1 follower
- 0 replies
- 429 views
Were are all the downloads files stored that you add via the download section? am about to move hosts and want to delete them all, as I don't want to do it manually myself unless someone knows a command vis phpadmin I can run?
Last reply by Gregsta, -
- 2 followers
- 7 replies
- 745 views
Not sure when this happened, but I just realized that when someone share a page now the system pick the first image in the post rather than the header image? I have several links that even show the reaction since that is the first image 🙂 Is that just me, or have others this as well?
Last reply by Marc, -
- 1 reply
- 612 views
How to add permissions for the "source" button in the editor? I have it but other members don't.
Last reply by Nathan Explosion, -
- 1 follower
- 5 replies
- 735 views
Is it possible to manually increase a members reaction count? I give 10/day for the member group, but individuals want to buy extra. I thought I saw it could be done, but now I cannot find it. Thank you.
Last reply by Marc, -
- 2 replies
- 508 views
hey there. is it possible to enable the Function inside a Club in the Files Category that i can set a Price for Download ? or is it just possible in the Main Forum Download Section ?
Last reply by Damien Urlich, -
- 5 followers
- 27 replies
- 2.8k views
Hi, after updating to 4.6.5.1 the WhosOnline widget has stopped working, it shows the number of guests but no longer users - it also doesn't add us to the list. Changes in new version - https://www.diffchecker.com/h8DBM9Ck Data storage -> File system / Caching -> None Only Redis works ;/ $users = empty array
Last reply by Marc, -
- 1 reply
- 364 views
Every time I press the mark site read button, nothing gets marked as read. I don't have forums enabled, just the Pages application. What should I look at? Thanks for any guidance.
Last reply by Daniel F, -
- 2 followers
- 21 replies
- 3.1k views
What do I need to do? It’s working fine to my knowledge.
Last reply by Jim M, -
- 3 replies
- 419 views
Hello, I think there is a bug in the button "add similar event" (the one used to copy an event with the same template of another one). When I create a new event in the normal way (Create-Event-select calendar) and I do not add any Cover Photo, this is what I get: But when I copy the event using the button "Add similar event" (link: app=calendar&module=calendar&controller=submit&do=copy&event_id=25503) and I save it, I see a black background image: If I edit this event, I see a 0B cover photo uploaded. If I delete this file clicking on the X, the cover image will be del…
Last reply by Daniel F, -
- 5 replies
- 1.2k views
Dear, Is there a setting to disable IP logging? Regards,
Last reply by Marc, -
- 3 replies
- 1.1k views
Would anyone know why would the source button not show up in my toolbar? There is no source button in the toolbar editor page in settings. I have another website which does show the source button even though it does not have a source button in the toolbar editor. This is the button I'm referring to: I just noticed realized that the page that does have a source button is a PAGES app. While the one not showing a source button is from a FORUMS app. Could this be it? Source button does not show up when creating a topic in forums?
Last reply by LDDG, -
- 1 follower
- 7 replies
- 1.2k views
After our site relaunched I tried to send a bulk email to users who hadn't logged in for more than 90 days to try and re-activate them, about 5800 users all together. After about 300 emails the rest failed and now I have 200+ pages of failed emails all with the error: > MAIL FROM:<admin@brfcs.com> and that's all. If I click to resend, it works, but there's 200+ pages of them, is it possible to resend them all?
Last reply by Marc, -
- 5 replies
- 1.5k views
Hello dear Team! I try to set up my editor toolbar specifically for Pages. I see that there are options for styles and format at original plugin website (https://ckeditor.com/cke4/builder), but when I go to the menu to set up editor toolbar I don't see such options to add such buttons. Could you please let mer know how can I insert Styles and Format options to the bar?
Last reply by Marc, -
- 2 replies
- 423 views
Hello, I was wondering if someone might be able to help give my forum a bit of a healthcheck? I'm finding it incredibly slow despite being on a decent Kimsufi server. I think it could be the processes crashing the site, but I can't seem to get the right fix with my limited knowledge of forums and databases. I've just tried upgrading with Easycron, but I'm not sure it's had a positive impact.
Last reply by Marc, -
- 1 follower
- 8 replies
- 2.9k views
Hi, Since the upgrade to 4.6.2, my community has a recurring error "Error code -200", if I understood this error correctly it is the upload limit reached !? Out, my server is configured with the following data: (Dedicated Plesk server on OVH) > Memory limit = 8192M > Max execution time = 1440 > Post max size = 8192M > Upload max filesize = 8192M Before the upgrade we were able to send files up to around 500MB, usually not exceeding this limit I left the configurations. Now my communities are limited a bit randomly, (from the same group), 20MB, 50, 120. 120 MB being the maximum value they can send. How can I unleash t…
Last reply by Marc, -
- 1 follower
- 15 replies
- 2.7k views
On my forum, when I or any other member clicks on the Downloads item in the menu, the following message comes up, Forbidden You don't have permission to access this resource. Apache/2.4.25 (Debian) Server at www.(site name).com Port 80 Would anyone know what would cause this to show up? Thanks.
Last reply by Marc, -
- 2 followers
- 12 replies
- 1.1k views
I could have sworn at some time I was able to pick that from the side bar in any other app - am I mis-remembering?
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 911 views
Hello i have this error, however i cannot go on with the upgrade from 4.5 to latest 4.6 version what to do now? Column count doesn't match value count at row 1 1136 public_html/applications/core/sources/Setup/Upgrade.php::768 INSERT IGNORE INTO `core_achievements_log_milestones_new` SELECT * FROM `core_achievements_log_milestones`;
Last reply by Marc, -
- 1 follower
- 1 reply
- 1.2k views
I am 100% sure that in IPB3.x I as a moderator could move posts to another thread, but it seems impossible to do it in Invision Community. This seems very strange, what have I missed? 🤔 Found it. You have to give moderators access in the IPB control panel.
Last reply by Jim M,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
