Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,019 topics in this forum
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- 1 follower
- 11 replies
- 1k views
Thanks Marc. I will I have another problem though. I've upgraded to 4.6.8 and signed out. I can't seem to recover the password for my admin login now to the forums. I think I changed the settings last night, to accept display name or email address. So when I try to login now, I'm always asked for an @ as it's asking me to type my email in. Thus, not supporting my username. How can I get this resolved, so that I can check the Temp Admin Account. Thanks Robert
Last reply by Marc, -
- 4 replies
- 967 views
Hello, I just upgraded my community to IPS 4.6.8 and enabled the robots.txt file from ACP. I can see it when i type domain.tld/robots.txt but i can't find it in FTP/public_html. It is not generated in that folder? Thank you!
Last reply by Jim M, -
- 3 followers
- 14 replies
- 1.2k views
Dear, If i edit a start post with a tag and a new title the author from the startpost is changed from a user to myself (admin). https://www.duken.nl/forums/topic/38627-protonmail-ervaring/ Happend two times now after the 4.6.8 upgrade. More info: User Mickey creates a topic "I NEEED HELP!" I change the topic to "I need some help" with a tag "help". The author changed to me and it is not created by Mickey anymore. For now i change myself to anonymous as poster otherwise it really weird for Mickey/ @ipb: support account is active
Last reply by Marc, -
- 2 followers
- 2 replies
- 531 views
I need some more advice on this, specifically regarding my existing license that I paid a fair amount for. Does that get credited to your account or do you just lose it and then have to buy it again if the IPS cloud hosting doesn't work out?
Last reply by FZ, -
- 1 follower
- 10 replies
- 1.2k views
good day i changed my root server and transferred the data from cpanel to plesk all the pages just don't work your forum software and shows me the error 500 do I have to adjust patch data somewhere or something? the error code An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc, -
- 2 followers
- 5 replies
- 555 views
Hi Guys, is there any way to find more information about specific searches? 288 time per day my site has searches for the term exasound e28. This can't be a person. When I search this term, I get 489 results. The search stats say whatever is doing this search gets 0 results. Any info the helps me figure this out would be fantastic.
Last reply by Marc, -
- 2 followers
- 5 replies
- 640 views
Greetings,When I try to connect to the app store (Marketplace) I get an error message, I went to the support page on the home page of the control panel on my site, to check the integrity of the site files, and everything is fineWhy do I get an error message that I can not connect to the service, I can not install plugins through the store error Massage: There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and…
Last reply by Stuart Silvester, -
- 2 followers
- 16 replies
- 768 views
I've mentioned before I have group promotion and also using the new moderate content but I think there may be a bug that is hard to trace. all users start in Curious Group (registered with 0 content) that group has setting to moderate their first post. Once they have ONE approved post they are moved to the Newbies Group. That group had no restrictions on moderation and when they have 5 approved posts they are moved to Members. However a new user with that had 7 post still had content moderation enabled. So I am wondering if the moving groups at the same time a group threshold is being tested perhaps something happens where the user is promoted first and the mod…
Last reply by Marc, -
- 3 followers
- 11 replies
- 745 views
Hi everybody, I have the following issue. In my community I have quite a lot subscribers who made a paid subscrition which upgrades them to an other group for a time period. Some of them made automatical renewal on paypal. Is it possible to create a subscription as a product in the commercial app and them merge all accounts to there ? The idea is that I wan't to give subscribers access to all downloads in the download app for free and for non subscribers charge an amount for a simple download. Is that possible ? I don't want to loose all my current subcribers so I can only proceed if that is possible. Thanks for your help in forward. Hanspeter
Last reply by hpcrazy, -
- 14 replies
- 970 views
Hello, Since 4.6.8, it seems that some of our articles on a page database have become inaccessible with error 500, for example: https://fallout-generation.com/actualités/association/le-wasteland-week-end-arrive-en-france-1ère-convention-fallout-génération-officielle-le-22-23-24-octobre-2021-r207/ When others are working correctly : https://fallout-generation.com/actualités/autres-post-apo/le-retour-de-fallen-earth-en-2021-r213/ I also get a 500 error if I try to change the category of the record (but it moves correctly) and there doesn't seem to be any noticeable differences in the structure and titles of these records 😕 Thanks 🙂
Last reply by Jim M, -
- 2 followers
- 5 replies
- 776 views
Like seen in Invision's own card view: I'm pretty sure I saw another forum or two with background images as well. I searched the forum and using Google, and found one thread that said it can be done with CSS. (Is custom CSS preserved during upgrades? Hope so!) And other threads that requested this feature. So is there a way to achieve this from the ACP settings? Thank you! Edit: The setting is here: ACP > Community > Forums > Forums > find forum in question > Edit > Forum Settings > scroll down > Grid Card Image See below for images and more guidance.
Last reply by Sucesso, -
- 3 followers
- 18 replies
- 1.3k views
Last reply by Hatsu, -
- 1 follower
- 17 replies
- 1.2k views
Hi, It seems that the links in thenotification e-mails my forum sends are broken. For instance : https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&%3Bcomment=1378140 ends up in a "we couldn't find that topic" page with error code "2S136/C". I believe this is since 4.6.6 update but can't be sur eas i dont personnaly use e-mail notifications.
Last reply by jesuralem, -
- 1 follower
- 6 replies
- 730 views
One of my moderators and several forum members are having issues with posting in which the user gets timed out before their post goes through. They have reported a couple different pop up messages which I will attach below. Here is some information from the moderator on her internet connection: "I talked with tech support with my service provider yesterday, they are calling me back today to see if any of the fixes they suggested worked (they haven't). I'm not having this problem with other sites, modem was reset, error message comes from the forum. Speed check for upload and download falls within range I'm told. Average download is 11.3 and upload is 1.6 I hav…
Last reply by Jennifer Harnetty, -
- 2 followers
- 24 replies
- 832 views
Hi, I've just seen when you upload one or more images into an empty gallery (maybe into a full one too), once the upload is finished you get back to your gallery but you don't see a single image you've just uploaded ! You need to wait a few minutes until the cache is refresh then you see your pictures... That could be a bit disturbing for users who do not know what a "cached interface" could mean... Thankyou for your attention, D
Last reply by Stuart Silvester, -
- 2 followers
- 4 replies
- 1.3k views
When I click on the Visit our community button on the support page of my AdminCP, it goes to a broken link / redirect that doesn't work.
Last reply by Marc, -
- 2 followers
- 6 replies
- 616 views
One of my communities was down for about 1,5 hours. As admin I got an notification message in the dashboard (but no mail) that there was a problem with my license key – which is perfectly valid, all invoices paid weeks ago. After revalidating the license key everything worked again. Question: How can I avoid this in the future? I got no notification mail from IPB or my admin dashboard – and I'm not checking all of my communities on an hourly basis. And with such incidents I loose money and trust from my members. Andreas
Last reply by Marc, -
- 1 follower
- 3 replies
- 434 views
Hello, I have registered an app on Facebook but I cannot find this option to enable FB embeds. What am I missing here? I was able to make FB login just fine.
Last reply by Matt, -
- 1 follower
- 6 replies
- 1.3k views
Since the beginning when Badges/Rules/Achievements first come out I created a couple rules based on subscription purchases. If a user purchased a sub and is active; it was supposed to award a badge and specified amount of points. However, this doesn't seem to be working. It seems to have stopped running for some reason as 08/15/2021 was the last member it awarded. Is there a way to run rules so it will pickup all members in that group? I have 109 Silver Supporting members that have purchased subs and are active: Badge shows that only 3 people have them: Here is the rule that I have setup:
Last reply by Marc, -
- 1 follower
- 2 replies
- 481 views
Hi, We are having issues with our badge rules since upgrading. For example, we have 1 badge that is issued after 5 minutes of registering and it currently isn't being issued. We also have limited edition badges we ran for a period of time and the rules got paused, since upgrading all of those badges have been removed from members and we now have to manually reapply them. Is this is a known issue?
Last reply by Marc, -
- 1 follower
- 6 replies
- 630 views
Hello, I have this error message when I put an internal link on a post. can you solve this problem for me? Thank you. Regards. Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 644 views
https://forums.compulsiongames.com/ is there anyway to update this cert ?
Last reply by Marc, -
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- 3 followers
- 19 replies
- 1.5k views
If any of staff groups have access to can post anonymously, and would like to edit a member's reply or topic, it will change the author of the edited post or reply to the staff member who edited the post or comment.
Last reply by Marc, -
- 1 follower
- 3 replies
- 504 views
I get occasional messages, generally during a bulk mail send, that files in the datastore are not writeable. In the last bulk send approximately 500 messages. I also get bounced emails with incorrect email addresses (I am guessing corrupted due to datastore issue. Before installation the I ran the system check which highlights any problem forum permissions, with no problem. The permissions seem to be ok, and looking at file dates, the files are still being written to at other times. Is there are more detailed permissions checker script? On a bulk mail send, when would the datastore be used? During a mail send would the directory and files be accessed b…
Last reply by Marc, -
- 2 followers
- 10 replies
- 730 views
hi, we are posting via REST API into our IPB. the current setting from members/groups/content is the current setting from /forums/forum/Posting settings is what we want is that the user has to write at least 30 APPROVED posts until the content moderation will be removed. but in fact that happens mostly after under 30 posts, in some cases after under 10 posts. for example the following user was suddenly able to post (where in our version "GESAMTE INHALTE" is written, in the english origininal there is written "POSTS"): what could be the reason for that? could it have to do with the "content count"? does it include other things than posts…
Last reply by Marc,
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