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Broken link in e-mails


jesuralem
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Hi,

It seems that the links in thenotification e-mails my forum sends are broken.

For instance : https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&amp%3Bcomment=1378140 ends up in a "we couldn't find that topic" page with error code "2S136/C".

I believe this is since 4.6.6 update but can't be sur eas i dont personnaly use e-mail notifications.

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That email link actually appears to be broken there. Could I ask if you are seeing this on default language pack emails, as well as the ones which are generated in french? I ask as there appears to be quite a few areas in your language pack whereby &amp is showing where it shouldnt be, and that its &amp in the middle of that link which is causing issues

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Well i just received an email in english and the &amp is still there...

https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&amp%3Bcomment=1378149

 

Now that i think about it i had a user complainig about email validation link broken too :

https://www.plongeur.com/forums/index.php?_se=ZmxpcG1hbW91aWxsZUBnbWFpbC5jb20%3D&app=core&amp%3Bmodule=system&amp%3Bcontroller=register&amp%3Bdo=validate&amp%3Bvid=b3671398f7d83ec3054dcee777695a07&amp%3Bmid=94536

 

Is there any way to check what goes out from the system ? I just want to chack my smtp provider isn't the source. <= don't mind this, i switch to php for a moment and will check next notification.

Edited by jesuralem
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  • 1 month later...
19 hours ago, Marc Stridgen said:

If you use another mail server, are you having the same issue?

How i can test it ? On mailing from SendGrid the problem is like no detectable.

We noticed that on one user that send it to us. 

Is there any way to fix that or prevent from that ?.

It's not the user's fault to cannot access that link. 

 

If the problem was globaly, each user would report that problem. 
We send mailing to 80 000 our users and non of them report that.

But on notifications problem is noticeable.

 

 

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1 hour ago, jesuralem said:

i used sendinblue and i moved to Amazon SES. So i did not really solve the problem...

Understandable there, however as it disappeared when you moved server, it does seem it was the email provider rather than the software there.

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Yes this was totally on the sendinblue side and they agreed to it.

Basically they made some change to be able to track mail openers and clicks and this screwed IPS links. They proposed to reverse the change but were insisting that the links were screwed because IPS did not accept the _se parameter they added.

Rather than fighting with them in order to explain that the real problem was that they screwed the &, i chose to cancel my subcription with them and move to AWS, and i saved quite a few bucks doing so 🙂

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