Since the beginning when Badges/Rules/Achievements first come out I created a couple rules based on subscription purchases.  If a user purchased a sub and is active; it was supposed to award a badge and specified amount of points.  However, this doesn't seem to be working. It seems to have stopped running for some reason as 08/15/2021 was the last member it awarded.

Is there a way to run rules so it will pickup all members in that group?

I have 109 Silver Supporting members that have purchased subs and are active:
 

Badge shows that only 3 people have them:


Here is the rule that I have setup:

Could you please update the admin credentials on file so I can review your configuration for this and see what is happening?

3 hours ago, Jim M said:

Could you please update the admin credentials on file so I can review your configuration for this and see what is happening?

Information has been updated.

I will need to run a rebuild on the achievements system there to see if this picks up. Are you happy for me to go ahead and do that?

12 hours ago, Marc Stridgen said:

I will need to run a rebuild on the achievements system there to see if this picks up. Are you happy for me to go ahead and do that?

Yes, feel free to. I was trying to figure out how to do the rebuild, but couldn't figure out where that is.

Nevermind - I found it and started the rebuild process.

Edited November 5, 20213 yr by Circo

18 hours ago, Circo said:

Nevermind - I found it and started the rebuild process.

OK, please let us know once that done and if things aren't working as they should

Did that resolve the problem for you @Circo ?