toprobroy Posted November 10, 2021 Share Posted November 10, 2021 Thanks Marc. I will I have another problem though. I've upgraded to 4.6.8 and signed out. I can't seem to recover the password for my admin login now to the forums. I think I changed the settings last night, to accept display name or email address. So when I try to login now, I'm always asked for an @ as it's asking me to type my email in. Thus, not supporting my username. How can I get this resolved, so that I can check the Temp Admin Account. Thanks Robert Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 You would simply sign in with email instead and the same password there Link to comment Share on other sites More sharing options...
toprobroy Posted November 10, 2021 Author Share Posted November 10, 2021 I tried that and tried 3 of them, to reset. I've heard nothing back in over 10 minutes? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 Sorry, have you attempted to actually sign in with your email and password, rather than username? Im not referring to resetting there Link to comment Share on other sites More sharing options...
toprobroy Posted November 10, 2021 Author Share Posted November 10, 2021 Yes. With 4 different emails. None are getting me in with the password, so I've tried resetting all emails, and still nothing? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 I have created a ticket for you on this so we can take a look Link to comment Share on other sites More sharing options...
toprobroy Posted November 10, 2021 Author Share Posted November 10, 2021 Thanks Marc. Sorry, I couldn't access this thread a moment ago. It was showing as closed. Apologies about creating another one. Hope it won't take long, I need to send out an email to many users that's quite urgent, and I'll need access to the Admin account. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 I have deleted your last message, as you posted all your account details, including your license key. Please respond to the ticket there Link to comment Share on other sites More sharing options...
toprobroy Posted November 10, 2021 Author Share Posted November 10, 2021 Marc. Where is this ticket? I'm going into a meeting at 2 for 1 hours as well, so I won't be able to respond again till after that. But I do need to get into the site asap. thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 You responded to the ticket with those same details you just posted. You need to respond to that email again. You are providing there details on your account here. What I need is to know the name of your account on your own site. At present, we have no information about what account you cannot access Link to comment Share on other sites More sharing options...
toprobroy Posted November 10, 2021 Author Share Posted November 10, 2021 I think the Port was closed, so I've emailed you to try again. Thanks Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 11, 2021 Solution Share Posted November 11, 2021 I see that has now been resolved for you, and this appears to have been an issue with mail filters. Just adding information here for others who may experience the same toprobroy 1 Link to comment Share on other sites More sharing options...
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