Ocean West Posted November 1, 2021 Share Posted November 1, 2021 I've mentioned before I have group promotion and also using the new moderate content but I think there may be a bug that is hard to trace. all users start in Curious Group (registered with 0 content) that group has setting to moderate their first post. Once they have ONE approved post they are moved to the Newbies Group. That group had no restrictions on moderation and when they have 5 approved posts they are moved to Members. However a new user with that had 7 post still had content moderation enabled. So I am wondering if the moving groups at the same time a group threshold is being tested perhaps something happens where the user is promoted first and the moderation is not released? I say it's hard to track when others are approving posts and I see it on occasion, where I have to edit moderation on a member. Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 Do you have any other group promotion rules which may be conflicting with this? Do you have an example user currently which this has happened to that we can look at? Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 only 3 promotions, the last person in then Newbies group was promoted from curious to newbie on Thursday has 1 post, and still has content moderation. Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 OK, we'll want to take a look on that once you get your credentials sorted. Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 just updated them. Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 37 minutes ago, Ocean West said: just updated them. Thank you. Looking at this, it looks like the user with ID 120360 has had restrictions manually added to their account 2 hours ago for a period half a day almost. However, apart from that, the user does not have any restrictions on the account. Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 User 120358 - Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 Restrictions like that would not be related to Group Promotions as those are tied to the user rather than the group. Was the user warned or otherwise by a moderator? Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 I looked at their one post: The moderation history is me approving their first post at 11:49 on Thursday. Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 This must be conflicting with the new Spam options: I wonder should this be released if they have had an approved post? Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 10 minutes ago, Ocean West said: This must be conflicting with the new Spam options: I wonder should this be released if they have had an approved post? You are stating to require approval for 5 days so no. That would hold regardless as there is no further clause. Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 Ok it has to be this setting because there are no other settings that put in a hard coded date delay. Once any mod or myself approves a first post they should't have any further restrictions - the goal of all this is to shield users from spammers (that comes and goes on occasion) lately it's been less. But the group promotion doesn't release this as there is not an option to do so in the target Group permission: There should be another toggle or option to remove any restrictions once a person is promoted. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 2, 2021 Solution Share Posted November 2, 2021 I dont understand what you mean here. The setting in spam settings is set to require approval for 5 days. No matter what you set elsewhere, or what promotions are in place, it will require approval for 5 days. That is as per design Link to comment Share on other sites More sharing options...
Ocean West Posted November 2, 2021 Author Share Posted November 2, 2021 yea I guess I miss-understood the feature - I suppose it's good if you are under active attack by spammers who just registered. Makes more work for moderators and new real users who wish to contribute actively, forcing you to manually approve every post for X days. It doesn't help when a spammer creates a sleeper account and then start spamming after the waiting period. It feels to me it overrides and or conflicts with existing promotion rules & group permissions. Perhaps in the future a tighter integration or features to explore to balance between preventing spam and reducing moderator workload. One thing would be a quicker more obvious method to see who is under restriction and remove moderation restriction. Such as: Approve This Post | Approve this and Future Posts Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 2, 2021 Share Posted November 2, 2021 If you were using promotion rules for that reason, you simply wouldnt have that option switched on Link to comment Share on other sites More sharing options...
Ocean West Posted November 10, 2021 Author Share Posted November 10, 2021 haven't looked - am out of town and just a fractured my knee. Will review once I am weaned off the pain meds. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 11, 2021 Share Posted November 11, 2021 15 hours ago, Ocean West said: haven't looked - am out of town and just a fractured my knee. Will review once I am weaned off the pain meds. Ouch. Hope you get yourself healed up ok. Let us know once you are ready Link to comment Share on other sites More sharing options...
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