Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after server migration
- Last reply by Jim M,
23,023 topics in this forum
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- 1 follower
- 0 replies
- 259 views
For 4.x, I see that you can set an auto-renewal after a year, etc. - But what if I want to sell a subscription for 1yr, that doesn't auto renew, but instead just sends an email reminder 10 days before the subscription expires, encouraging them to manually renew (along with a link back to the store)?
Last reply by dalbert, -
- 1 follower
- 6 replies
- 275 views
When I used 3.4 version, I had a subaccounts hook that allowed registration of additional, child accounts through the parent's account settings. Clearly with the new linked accounts hook for version 4.x, you don't need that hook. However, I run a mass-player RPG where users have several accounts. It doesn't appear that there is a setting that will remove the limit of only using an email address once for registration. I really need to be able to allow multiple accounts registered to the same email What are my options?
Last reply by Ciel!, -
- 2 followers
- 5 replies
- 256 views
Hello ! I have two communities : one which was created with IPB4 and the other which was upgraded from 3.4 to 4.1.8. The first community appears normally on my iPhone, but the one I upgraded uses only half the space and the menus don't work : How can I fix this in your opinion ? Thank you !
Last reply by SecondSight, -
- 1 reply
- 269 views
Im trying to make a 2 column first featured template using same method as pre installed templates this is the codes for example index {{if count($articles)}} {{foreach $articles as $id => $record}} {{if $id == 0}} <div class='ipsGrid ipsGrid_collapsePhone'> {template="entry" app="cms" location="database" group="twocolumns" params="$record, $database, 0"} </div> {{else}} {{if $id % 2}} <div class='ipsGrid ipsGrid_collapsePhone'> {{endif}} {template="entry" app="cms" location="database" group="twocolumns" params="$record, $database, $id"} {{if $id % 2 == 0}} </div> {{endif}} {{e…
Last reply by TAMAN, -
- 2 replies
- 277 views
Had to bite the bullet and upgrade due to an issue that no one could figure. Anyway, once the rebuilding is done, what do you recommend that I should check or do for critical settings ? I have the suite minus nexus and download. thanks
Last reply by denis faucher, -
- 1 follower
- 0 replies
- 209 views
Hello ! I saw spam and link to websites for adults in my board's "Recent status updates" block... The members are not spammers so I wonder if their account had been compromised and how these links have been published in the statuses. Now, how can I remove these statuses ? Thank you ! EDIT : Ok, I've found it : you clik on "See their activity"and then you have "Status updates" on the left.
Last reply by SecondSight, -
- 1 follower
- 3 replies
- 229 views
See wthis with desktop: http://hoitajat.net/hoitotyo/ajankohtaista/l%C3%A4%C3%A4kityslista-kuntoon-l%C3%A4%C3%A4kehoidon-p%C3%A4iv%C3%A4ss%C3%A4-r223/ FIrst text goes to left, then it jumps to center. How can i remove that jumping around? I want that colum to show where it shows at end of jumping
Last reply by steve00, -
- 2 followers
- 1 reply
- 281 views
I'm trying to put together a 10 column grid on a page, with one of the columns being larger than the other 9, and running in to problems with it. Hope someone can shed some light on how this might work for me. Starting point: set up a grid with 12 columns (have put in a black border to better present the issue, by the way.....not related to the issue at all) <div> <div class='ipsGrid ipsGrid_collapsePhone'> {{foreach $rows as $row}} <div style='border:1px solid black;' class='ipsGrid_span1'>1</div> <div style='border:1px solid black;' class='ipsGrid_span1'>2</div> <div style='border:1px solid black;' …
Last reply by Nathan Explosion, -
- 1 follower
- 2 replies
- 236 views
I have a test forum, Id like to delete all threads/users but keep my forums/categories the way they are. Best way to go bout this?
Last reply by The Skyforge, -
- 1 follower
- 3 replies
- 243 views
Is there any direct link where we can find status updates by all members
Last reply by Nathan Explosion, -
- 4 followers
- 7 replies
- 662 views
Hello, i am trying to set up ssl on my ipboard website, i activated the https connexion in the connexion settings, Is there any others steps to follow ?
Last reply by Ausy, -
- 1 follower
- 4 replies
- 235 views
Hello ! Regarding search, I used Sphinx on my board when it was version 3.4. Now that I've upgraded to version 4.1.8. search returns nothing (no results)... Do you have an idea why ? Thank you !
Last reply by SecondSight, -
- 1 follower
- 3 replies
- 321 views
Hi all, So I (IPS did most of the work) upgraded my forum yesterday, and I've had a few messages about old broken BBCode. I had quite a few custom codes, and I am just wondering how/if any of you tried to resolve some of the broken formatting. Did you just accept that old posts might look strange or not work as before, or did you run find and replace queries in SQL?
Last reply by MADMAN32395, -
- 2 followers
- 5 replies
- 429 views
What is the code I will need in order to display the page title that I entered when I created the page within Pages? I have tried the following and nothing shows up. What am I doing wrong. I have other PHP code working within the block. {{echo '$page->$title';}} {{echo "$page->_title";}} {{echo '$page->title';}}
Last reply by BomAle, -
- 2 replies
- 344 views
On the page: https://www.invisionpower.com/features/apps#calendar This image: Shows multiple colored items (Green = "Mother's Day"; Violet = "First Practice") on the same calendar? How is this done? Do you have to create a separate calendar for each use of color? If yes, how are they merged to appear in one? I can find the color editor in the Admin CP > Community > Edit Calendar, but that only allows one color. TIA for any help.
Last reply by guod, -
- 1 follower
- 3 replies
- 273 views
Hello, I am experiencing a bug with IPS Community Suite 4.1.8.1 Gallery Application. I've allowed the upload of movies to albums in User Group Permissions and I have successfully uploaded an AVI move to my site, but I am getting a A Plugin is needed to display this content.I was using Firefox and attempted to view it in Google Chrome, with no avail... except a clue to why. Apparently Google Chrome no longer supports plugins.... and yet the Gallery needs the X-MSVideo plugin to work properly. I am wondering if any other suite owners has found a work around and can assist me, since tech support cant. Thanks, Aaron
Last reply by Aaron1178, -
- 1 follower
- 5 replies
- 271 views
I know this setting was in IPB 3.x, but I can't seem to find it in 4.x? Any ideas?
Last reply by Nathan Explosion, -
- 1 reply
- 272 views
hi all of a sudden the time and date is way off on the site . server time is fine but there's posts in the activity stream from tommorow. its messing with search,posting and a bunch of stuff . any help would be most welcome. thanks ticket i.d # 944798
Last reply by Adlago, -
- 2 replies
- 286 views
Whenever a user tries to login into the community, the page refreshes without login in. How could I resolve this problem?
Last reply by SaltyBart, -
- 0 replies
- 228 views
Suddenly, the forum is giving errors since this morning. Frontpage: [[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] After trying the support feature in the admin cp nothing has changed. Then I wanted to set the forum offline and I got the info that the offline message will be given as [[Template core/global/forms/editorRaw is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I have no idea what happened as I have done nothing. Have enclosed a pic of the front page. …
Last reply by Nobiliana, -
- 0 replies
- 236 views
I'm using General Statistics on my home page (yes it's the latest version) made by @Adriano Faria. Anyway the status indicated that there are a total of 100 members, The default "member statistics" By IPB is indicated that there is only 99 members! I clear the website thought support and whatnot. I have 100 members in total.
Last reply by EmpireKicking, -
- 1 reply
- 267 views
Hi all, After upgrading to v4.1.8.1 I have lost all my emoticons I have no idea why but they are no longer in the database! How can I best go about readding them? Kyle
Last reply by chilihead, -
- 2 replies
- 223 views
It seems that emails sent by the forum are being flagged is unverified. Anyone had this issue before? I've added DNS entry: v=spf1 mx a ptr ip4:XX.XXX.X.XXX ~all (hid IP address) Any thoughts? Thanks, Graeme
Last reply by Graeme S., -
- 1 follower
- 8 replies
- 313 views
I need to allow 1 payment to upgrade many users into a subscription group. After 30 days if the payment isn't renewed the "many" users get demoted to a non subscription group. Is there currently anyway to make this happen? Thank you
Last reply by Aiwa, -
- 0 replies
- 225 views
Hello, I would like to translate only phrases that are seen to my community's visitors, I don't want to translate admin CP phrases, but in IPB version 4 all phrases are together, how do I know which one of them are admin CP and which are public? I could use Quick Translating function, but it would take too long and I would need to check all community's functions. In IPB version 3 admin CP and public phrases were separated, so you could translate what you want.
Last reply by Lolekas,