Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
- 3 followers
- 2 replies
- 284 views
I have members complaining that their saved Activity Streams are not working after the upgrade to 4.3. I cannot replicate myself. I was wondering if anyone here was experience the same issues.
Last reply by MMXII, -
- 1 follower
- 1 reply
- 331 views
So I am using belugaCDN (awesome company) as my CDN provider. Is there a reason why NONE of the downloads files are not being served over CDN? I have set it up properly within the storage method but with no success. I also tried Amazon cloudfront and still, the files just refuse to cooperate. Anyone have any insight on this? ANY help is greatly appreciated. Been struggling with it for past few weeks.
Last reply by Daniel F, -
- 5 followers
- 11 replies
- 416 views
Hi, I'm trying to figure out how to get social media to pull an image unique specific to each custom page .. versus just my site's logo that I specified in my theme's sharer logo setting. Tried inserting the meta property tags in the page html - But no luck and apparently those tags must be included in the header only. So, whats the workaround to make this possible?
Last reply by JohnCourt, -
- 1 follower
- 9 replies
- 403 views
I have a weekly subject that requires a staff member to start a thread every Monday, however, it is inevitable that we forget to do it. Can anyone suggest a means of setting up a reminder that would appear to staff only every Monday, I know it can be added to the Calendar but staff would need to physically click on the Calendar to see it, wouldn't they?
Last reply by TIPF, -
- 3 replies
- 284 views
Hello, When a user quote a message which contains another quote, only the last one appears. Is there a way to change the "level" of quotes so that the previous and the lone before apprears ?
Last reply by Jibeji, -
- 1 follower
- 1 reply
- 215 views
Hi there, We have contacted IPS support with no real resolution so thought I would see if anyone here might have any ideas. We have an issue on our forum where people will post images in their post (once), and it will get duplicated several times. (Example: https://cptdb.ca/topic/739-miway/?do=findComment&comment=800875) We suspect this is caused by an automated process, and think it is related to the concurrent Background Processes that are running, which take forever to complete. Forever meaning that these increase at a rate of a fraction of a percent every week. Image attached to show the huge list of them in the Admin CP. I have done some research a…
Last reply by bfarber, -
- 1 follower
- 2 replies
- 215 views
Hi, I'm not sure when this change occurred, but I've noticed that all my images on my site are getting a string appended to them. Does anyone know what is causing this or how to disable it? e.g /forums/uploads/monthly_2018_04/support.jpg.c038f41a66b32589c8c3c2e624784153.jpg Thanks
Last reply by bfarber, -
- 1 follower
- 3 replies
- 240 views
Hello, I only receive notifications by mail if I follow a topic but not if I follow a forum.
Last reply by Jennifer M, -
- 4 followers
- 10 replies
- 812 views
To my knowledge it's copyright infringement to store images hotlinked from external sites, at least here in Europe. How does this affect use of imageproxy?
Last reply by Hexsplosions, -
- 1 follower
- 0 replies
- 206 views
I wonder if there is a max file size when uploading a new file version via the downloads app? I have tried this with files of a size of ~10 MB and it was no problem. However when I try to upload a file of a size of ~3 GB, after clicking on the Save button all I get is a blank page. Instantly (no process at all). In the Browser it has the "?do=newVersion" at the end, but nothing happens. I am talking about this option: Has anybody made a similar experience? When I upload a new file (not just a new file version) via the same method, even files of a size of 5 GB (or more) are no problem. How can I upload a new file version?
Last reply by MMXII, -
- 1 follower
- 1 reply
- 277 views
I will change the domain of my site soon, I would like to know how to keep users logged in. Is there any line in constants.php?
Last reply by Jennifer M, -
- 2 replies
- 219 views
Move a members post to a new forum, there isn't a move option that I can see?
Last reply by Reality Capture Experts, -
- 1 reply
- 237 views
After upgrading to 4.3 I noticed that profiles that have large cover images are VERY wide. (lots of scrolling needed) It's like the css no longer forces resize which used to allow profiles to look normal. Any one know how to fix? Nevermind, it's got to be some plugin. I just need to narrow it down to which one is causing the issue.
Last reply by SJ77, -
- 1 follower
- 2 replies
- 245 views
I changed the spacing in my Terms & Privacy Policy, but not any significant content. Now every registered member is getting a screen to confirm their agreement to our "new" TOS before accessing the site. How do I shut this off so members don't see this screen?
Last reply by PrettyPixels, -
- 2 followers
- 0 replies
- 220 views
I can't seem to find any and what I tried so far isn't working for some unknown reason. I wanted to get AliPay, Google Pay & Apple Pay working on our community but I cannot find IPS documentation about this. Apple Pay have instructions provided by Stripe, but I get stuck at the part where I'm supposed to find the merchant ID on my account.
Last reply by David.., -
- 3 followers
- 3 replies
- 306 views
Hi fellows, after a migration from 3.4.9 to 4.2.7 all members have to agree the "changed" terms of use. They, i.e. the text, hasn't changed in fact - we just migrated from an old version. How can I remove that agree page or set it as agreed for all members? Thanks, Thomas
Last reply by PrettyPixels, -
- 3 followers
- 10 replies
- 411 views
Can't seem to report a bug since the "Create" and "Bug in IPS4" is not working as there is no selection in the dropdown? So is IPS ever going to fix the emails that are sent out? Even the company email to upgrade to 4.2.9 is messed up see pic
Last reply by Daniel F, -
- 1 follower
- 0 replies
- 277 views
Is their anyway, I can create the download list for the members who haven't login on our forums since dec 2017? Also does anyone know alternative to old - Inactive Members - addon? Which used to send PM/Email to member and move to another group after xx months of non login on forums? Thanks for the help.
Last reply by AlexJ, -
- 1 follower
- 0 replies
- 224 views
I would like to receive an email when a member changes their Display Name or Email address. Is this possible or might their be a plugin for this?
Last reply by Robert Angle, -
- 5 followers
- 9 replies
- 372 views
A client notice me on his forum disappear the announcement widget, anyone experienced same issue after upgrade from 4.3.1 to 4.3.2?
Last reply by AlexWebsites, -
- 2 replies
- 395 views
The search menu seems to be just hanging there and won't go away after most recent update. All plug-ins off No custom templates or CSS Does this on every App. On CIC Any ideas? JM
Last reply by socceronly, -
- 1 follower
- 2 replies
- 250 views
I have noticed that when logged out of forum, If I do a menu bar search for example Matterport or AEC I see the clubs/teams and can browse them. I want to hide clubs/teams from view of non logged in members who try doing a search. How might I do this. example: https://realitycaptureexperts.com/forum/search/?&q=matterport&search_and_or=or
Last reply by Reality Capture Experts, -
- 6 replies
- 331 views
Here is a sample that I would like to embed into a post. not a link but a watchable video. Thanks for any help. https://my.matterport.com/show/?m=eL7FbrEnxJ4 or <iframe width='853' height='480' src='https://my.matterport.com/show/?m=eL7FbrEnxJ4' frameborder='0' allowfullscreen allow='vr'></iframe>
Last reply by Reality Capture Experts, -
- 1 follower
- 0 replies
- 278 views
how to remove sign in text box and only use SSO button? i want all member sign up only at my master ipboard .. thank you..
Last reply by novelx, -
- 2 replies
- 232 views
Hello guys I'm really bad with codes, and I've been searching but I get nothing yet. I'm trying to add content in different pages (Pages APP) through globalTemplate. Something like this: {{if \IPS\cms\Pages\Page->id == 1, 2, 3}} content {{endif}} How could I implement this? ? Appreciate any help. Cheers!
Last reply by Heosforo,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
