Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,827 topics in this forum
-
- 2 replies
- 217 views
What's the best way to force a user to "login" again to IPB? Deleting the entry from the "core_sessions" table doesn't had any effect. All the best;
Last reply by Max Meter, -
- 2 followers
- 2 replies
- 272 views
Hi, My community is on 4.2.9 with a custom theme / skin. I previously tried to blindly upgrade to 4.3, and everything broke. I've reverted back, but I can't find what the requirements for 4.3 are. Can somebody link me to what makes a theme 4.3 ready? Thanks!
Last reply by Joel R, -
- 2 followers
- 7 replies
- 314 views
Hi guys, I was wondering if it's possible for users to select from pre-defined tags. In my case, I am making an Operating System forum and want the prefix choices to be Windows, MacOS, Linux, Other. Is this possible? If so... how? Thank you!
Last reply by Lilythe, -
- 1 follower
- 3 replies
- 201 views
IPS 4.3.1 When a member receives a email with new content notification or a mail with private message notification, in the section of "You might also be interested in..." every day of the week they appear correctly translated. However, when sending a bulk mail, in the bulk mail preview they appear well translated, but upon receiving it, some days of the week do not appear translated. Correct mail. Incorrect mail: And look also at the different time format!
Last reply by pequeno, -
- 1 follower
- 1 reply
- 257 views
My /uploads folder is massive and full of sh!t that has accumulated since I first setup IPB WAY back in 2003. Can anyone give me any pointers to help me work out what is redundant that can be deleted?
Last reply by JohnCourt, -
- 1 follower
- 2 replies
- 261 views
The Posting Preview button on the far right side is not showing in my forum. How do I enable it in the admin?
Last reply by CrazyCalmMedia, -
- 6 followers
- 13 replies
- 412 views
Hi, I've noticed that hundreds and hundreds of emails are bouncing back for invalid emails as a result of my bulk emails. If I copy/paste each of the invalid emails into a list, is there a way to mass move these users to an unsubscribed member group so these emails don't bounce anymore? What's the most efficient way to handle this?
Last reply by newbie LAC, -
- 1 reply
- 555 views
Hello, is there a way to replace this ASCII code ":))" with "?" or this ":((" with "?"? I didn't find out how to make this. Thank you!
Last reply by bfarber, -
- 1 follower
- 5 replies
- 317 views
Hi, so I upgraded to the latest version today. It all seemed fine, but no one are able to write in the reply field now, using any browser, pc or phone. None of the text boxes in the whole forum works... If you click in the field, nothing happens.. If you type something it does not appear in the reply field. Any ideas?
Last reply by julnil, -
- 1 follower
- 0 replies
- 193 views
Thanks in advance folks, I am still getting an error message after jumping through the hoops. We moved to SSL login for Facebook, and I followed the instructions verbatim at https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/social-sign-in/43-and-above/facebook-r300/ But I am still getting this error when I try to login to our community: Does anyone have any suggestions how to get FB login to work, or some trouble shooting methods? Thanks a ton John
Last reply by JohnCourt, -
- 1 follower
- 0 replies
- 207 views
We had a small set of Emoticons we were using, then switched to the new Emoji. I left the old ones active, but they are listed at the bottom. Is there a way to list them at the top instead?
Last reply by Square Wheels, -
- 1 follower
- 2 replies
- 232 views
I'm dabbling in the use of the social media promotion tools and have been attempting to share a topic to twitter. The opening post contains an image. When promoting the post I'm choosing to add the image, but Twitter doesn't use this... It uses the share image instead. (the one defined in the theme) Is this the intended behaviour or am I doing something wrong?
Last reply by Joel R, -
- 2 replies
- 187 views
I would like to have our new members on the first time logging into forum to be forwarded to a club. Is this possible?
Last reply by Reality Capture Experts, -
- 0 replies
- 182 views
This issue has been escalated and sitting as a support ticket for quite a while for me... so I thought I would also give Peer to Peer support a try to see if anybody else might have a solution. The Problem: I have imported nearly 5,000 members to my site and chose to send a confirmation email. All 5,000 received the confirmation email. My groups settings in ACP show that all those users are part of the group I put them into. However, those members do NOT show up in my Members list until they have logged in with the password that was sent to them. From the email that went out, I have received about 5 emails back asking to remove their account …
Last reply by Josiah Wallingford, -
- 1 follower
- 0 replies
- 198 views
I have this error in ACP: Link point to: https://www.website.es/foro/myadminfolder/?adsess=eigt5gvaesain8jmsbll8s71q4&app=core&module=membersettings&controller=profiles&tab=fields Link without "&tab=fields" or with "&tab=profilefields" works perfectly.
Last reply by pequeno, -
- 1 follower
- 2 replies
- 210 views
Hi, so my bloggers are posting within their blog - But when links of the blog posts themselves are posted to social media, the image that appears (via meta or opengraph, etc) is the cover image of the blog itself .. not the image used for that particular post. Is this working as designed? how can I get the actual blog post image to be used? Thanks!
Last reply by JTrollerb123, -
- 1 follower
- 5 replies
- 361 views
I have been trying to configure my sharing options to include facebook groups for hours this evening, eventually contacting support of which I am awaiting response. I'm still able to select my pages, and there is an option to share to multiple FB entities, but NO groups. I found something interesting in the guide here; https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/social-sign-in/43-and-above/facebook-r300/ A perticular permission to request is "publish_action" After some digging, I find that it has in fact been depreceted, very recently. https://developers.facebook.com/blog/post/2018/04/24/new-facebook-platform-product-…
Last reply by Hexsplosions, -
- 1 follower
- 6 replies
- 301 views
How do you go to a member's profile page from the ACP?
Last reply by Michael R, -
- 1 follower
- 12 replies
- 304 views
I am not sure if this is an issue with the theme that i am using of if the case is the same with the standard theme. When i edit a page, i have the drawer to the left, that i can drag and drop widgets onto the page. One of them is a Guest sign up promt. This widget has some text that i can edit, but i want to specify this text depending on what page it is set to. So if i use it on the front page, it should have one text. But if i use it on a blog, it should have an other text. If i use it on calendar, it should have a whole different text. At the moment, if i edit the text, it will change across all pages that this widges is being used. Is there a way to c…
Last reply by opentype, -
- 3 replies
- 296 views
I feel silly for even asking because I thought I knew where you could adjust this .. but not sure now. Can someone help? Looking to make size of font in posts and other posted content larger. Thanks!
Last reply by sadams101, -
- 1 follower
- 1 reply
- 284 views
So I have set the title of my site "My site - News, Forums and more!" and that's the title I want shown to users for the homepage - both on the site and on google listings for SEO purposes etc... However the name of the application shows up before the official site title. So when I have the forums set at the homepage the title is "Forums - My site - News, Forums and more!" or in my case I have the 'Our Picks' page set to the homepage and the title is "Our Picks - My site - News, Forums and more!" How can I remove the name of the application from the title ONLY on the homepage (if it's set as the default application.) Thanks.
Last reply by Aetherdan, -
- 2 replies
- 237 views
Good afternoon! I'm trying to figure out how I can edit the appearance of the author pane within forum posts in 4.3. Specifically, as a default setting, the "Interests" field from the user profile appears there, and I'd like to make that go away. Some people fill that box with more text than the majority of the forum posts, which makes display a little interesting. I just can't figure out where to specify what should appear in this pane. (Screenshot for reference below.) I'd greatly appreciate a nudge in the right direction. Thanks! -Dev
Last reply by Pupper Puppet, -
- 2 followers
- 1 reply
- 214 views
Hi can a ip.Page record be posted in to club? I can see it can post in to a forum as a support topic, but can i have them posted in to a club instead? thanks
Last reply by Joel R, -
- 0 replies
- 225 views
Is anyone else encountering this problem with the message boards installation? I am using version 4.2.9 and some of my users (and me) are getting a blank (white) page when using a browser (IE, Firefox, Chrome) to view any page on the message boards. It only happens SOMETIMES though. I've emptied my Firefox cache (including all cookies) and it's still happening -- but only sometimes. Two of my employees (at two different locations) are getting the same thing. About the only thing we have in common is that a large Windows 7 update occurred last night for each of us. We use different makes/models of PCs. I think we're all using Windows Defender as a local anti…
Last reply by Dave Baker, -
- 1 follower
- 6 replies
- 382 views
Folks, maybe I'm blind... can't find a way to change members names and Email adresses... Please help me out OK. :facepalm: Found it, sorry...
Last reply by bfarber,