Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,925 topics in this forum
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- 2 replies
- 253 views
I did a search in here and read all the guides, cannot believe this isnt covered anywhere. How in the holy heck do I upload the google verification file or html on my cloud based ips forum? I tried in Mega tags, doesnt work.
Last reply by Rhett, -
- 1 follower
- 4 replies
- 273 views
Hi, With the default group for moderator I'm able to set which forums they can moderate - but when I try adding a second moderating group, or try adding an individual member as a moderator I don't get this option in the ACP>Staff>Moderators - change to restricted - option. Is this something that can be changed somewhere so that I can set other groups or members to moderate only particular areas? Thanks very much for any help given
Last reply by Cyboman, -
- 1 follower
- 3 replies
- 258 views
I am trying to customize friendly URLs in ACP. I have installed the application Links Directory and would like to change "links" to "sites". I have changes the index page of application without issues. Then I have tried to change a link for the single item. The result is weird. When I save the form above I get "links" and "sites" in the same url. However I need _http://myhost.com/sites/show/id-?? Exactly what I have entered in the form above. What is wrong?
Last reply by Adriano Faria, -
- 3 replies
- 598 views
In version 4.3.6 BETA2, the phrase "google_adsense_ajax_ins_1" can not be translated. Please, you could check, thank you.
Last reply by EnzoC, -
- 2 followers
- 14 replies
- 605 views
I'm an Android man so aren't that au faux with this but will iPhone users on iOS 11 are posting images from their phones and they are coming up as links rather than image embeds. Is there a way to fix this please?
Last reply by bfarber, -
- 1 reply
- 218 views
There are a number of posts on our site from before we moved to Invision that have encoding issue, with text displaying like this: I can’t remember exactly We're set to utf8. Any ideas on how to fix this?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 498 views
I migrated from Vbulletin 5 to IPS. I notice that Search engines see topics with a 301 redirect. I also realize if I remove the converter (uninstall) then those redirects would be lost and it could have an effect if other sites are linking to my site. However, with the 301 redirects, and with so many of them that are not linked to, and as they are showing up with a 301 will this not have an adverse effect in the search engines since some link juice is lost? Point being if there are limited sites linking to mine would it be better to uninstall the converter and let Google index these with a 200 response rather than a 301?
Last reply by bfarber, -
Guest spam
by Owdy- 3 followers
- 17 replies
- 538 views
Guest posts lot of spam in to my site. IP adress ban doesnt help much, is there any solution? I use caphca for guests. Example article https://hoitajat.net/uutiset/liittopomo-jyrähtää-kotihoidon-työolot-epäinhimillisiä-r653/ Gus
Last reply by AtariAge, -
- 2 followers
- 2 replies
- 287 views
I work on rather large communities. We are talking about communities with 20+ million posts. Every now and then on upgrades I encounter this issue with gateway timeouts during the upgrade because the query to count the number of rows in the posts-table takes forever. Ironically; one example of why it may count rows in the posts table is when it counts the number of rows in order to decide whether it should tell me to run a manual query to avoid timeouts or not... One example from now: | <Id> | <user> | <host> | <db> | Execute | 373 | optimizing | /*IPS\core\extensions\core\Queue\_RebuildSearchIndex::preQueueData:127*/ SELECT …
Last reply by bfarber, -
- 1 follower
- 1 reply
- 303 views
I changed some things about how my ads are served, and noticed that banners would not show up until I deleted my cookies. I suspect that the banner are not showing up for my regular visitors due to this issue. Is there a way to force a new cookie...make the expiration shorter to clear this up?
Last reply by bfarber, -
- 1 follower
- 2 replies
- 229 views
We recently updated our domain name on our corporate website. We had been linking to our forum using the SSO. Since the update nobody can access the forum, and we can't get into the admin to troubleshoot. How can we get access back to our forum?
Last reply by bfarber, -
- 2 replies
- 272 views
Good evening, I am testing a migration from Vanilla to IP Board on my localhost XAMPP setup. The conversion runs smoothly (using the 2.2x / 2.3x converter application) until I reach the step to convert the posts. I get a 'Waiting for a previous conversion cycle to finish...' load, where it then cycles me through page refreshes until I finally land on a 'Sorry, you do not have permission for that!' page with the following error: "2V387/1 There was a problem proceeding with the conversion, a previous cycle was still running. Please go back to the conversion to continue." Using the troubleshooter, it tells me to download unmodified patch files (even though no …
Last reply by bfarber, -
- 1 follower
- 1 reply
- 290 views
Hello, This is my forum. www.TheModernVocalistWorld.com. It has been a community that is about 10 years old. It probably is the world's most popular open forum for singers, or at least at one time, was. I don't know of any other forums that compete with it. We had a really strong run for about 6-7 years, the a few things happened. Migration to FB groups and distractions from newGen social media. Suspect... The community never had a full blown, social media manager that could keep the buzz and fun going, other then myself, who... After about 7 years of this, just got tired of all the work it required to post, maintain, etc... At …
Last reply by Bluto, -
- 0 replies
- 249 views
I'm trying to setup the OAUTH/REST API via IIS 7 on my local machine but I keep receiving this message: "The API endpoint is not giving the expected response. Check you followed the instructions correctly. The URL being tested is:" My web.config is as follows: <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.webServer> <defaultDocument> <files> <clear /> <add value="index.php" /> <add value="Default.htm" /> <add value="Default.asp" /> <add value="index.htm" /> <a…
Last reply by Sean Wilkins, -
- 2 replies
- 339 views
delete
Last reply by Adlago, -
- 1 follower
- 3 replies
- 810 views
Hello, I am attempting to upgrade from 4.3.5 to 4.3.6. I do not have FTP/SFTP open on our server, so I need to perform this update manually. I have downloaded the .zip file of the new update, uncompressed it, and attempted to upload it to our site. Everything is uploaded and in the correct directories. When running the upgrade, I am receiving the following error: Some source files are not correct for the latest version. If you uploaded the files to your server manually, the process may have failed or not completed yet, or a new version may have been released since you downloaded. Download latest version from your client area and upload the files again in ord…
Last reply by LegionWM, -
- 1 follower
- 2 replies
- 237 views
I am having issues displaying ads properly at what I believe are 3 different screen resolutions (my current ads use 2, and it is causing issues). So currently I use the following: 1) <div class='ipsResponsive ipsResponsive_hidePhone'>Desktop banner code here shows Banner A only on desktops</div> 2) <div class='ipsResponsive ipsResponsive_hideDesktop'>Mobile banner code here shows Banner B only on mobile</div> However, when I slowly close the with of the browser there is a mid-point where both Banner A and Banner B are showing, then if I continue to shrink the width it correctly shows only Banner B. I would like to make #2 above …
Last reply by sadams101, -
- 2 replies
- 288 views
When adding an Image Feed to a page and you set the Sort By to Random, it displays images from a random album but all from the same album. How can I make it work so it displays random images from the entire gallery?
Last reply by AndyF, -
- 1 reply
- 283 views
I have detected it in my forum, but I have verified that it also happens here. We enter for example in this profile: https://invisioncommunity.com/profile/108264-mark/reputation/?type=forums_topic_post&change_section=1 It does not show notification for each user, it always shows the same user. Is this contemplated to repair in future updates? a greeting
Last reply by AndyF, -
- 1 follower
- 4 replies
- 278 views
Hi, I have a few questions. First, Is there a way to show liked content on the forums in the same area where you show how many replies and views a forum topic has? 10 replies 10 views My other question is, is there a way to restrict the code options that are offered in the posting/editing box ( <> ) or to remove the option for members to enter code? Thanks for any assistance with this
Last reply by Wren, -
- 1 follower
- 1 reply
- 219 views
I want to select a single image in a block fed from a gallery category and put it on my site sidebar. Easy to set up but when it displays using the default template the portrait orientation thumbnails are horribly cropped. How do I fix this so that the cropping isn't so severe? Or even better, not cropped at all?
Last reply by FZ, -
- 1 follower
- 20 replies
- 438 views
How can we disable the new light box ..just keep the old version
Last reply by A Zayed, -
- 1 follower
- 1 reply
- 210 views
someone's blog started not to appear not sure how to figure out why there is a log but doesn't tell me which feed is generating the error?
Last reply by AndyF, -
- 1 follower
- 3 replies
- 248 views
I can't figure this one out. On the default view on the calendar, in any view (month, day week, stream), I can not see the side bar. I'm on a desktop now so ... when I resize the window to smaller window, the side bar appears. Then I go to full view... the side bar still is active and when I go to another calendar view (month, day week, stream) the side bar still is active. I must of set-up that side bar on calendar sometime?? Where at??? What setting is causing that?? or am I just losing my mind?? I would love to have the side bar show ALL THE TIME on the calendar. thanks for any help
Last reply by GoDuBois, -
- 4 followers
- 9 replies
- 771 views
So recently IPS integrated SendGrid support for email. I figured a baked in feature was cleaner than using a third party so I opened a $10 a month account and switrched over to sendgrid. Worst decision ever. Seems that unless you spring for a dedicated IP their base premium IP pool is highly compromised. Multiple blocks of their IP addresses with both gmail and yahoo. I contacted their support and the only real resolution is paying $100 a month for a dedicated IP address. So please save yourself the headache and stay far away from sendgrid. Hopefully IPS will take note and switch to a provider that actually works. Before this I have used mailchimp and sparkpost wi…
Last reply by Aiwa,