Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after moving installation
- Last reply by Jan Reidar Storelvmo,
23,017 topics in this forum
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- 2 replies
- 281 views
Hi, I'm using the following code: {datetime="$comment->author()->joined" dateonly="true" norelative="true"} This returns the format MM/DD/YYYY when I'd like it to return DD/MM/YYYY, how is this achievable?
Last reply by lantis, -
- 2 followers
- 4 replies
- 297 views
I have Rocket Loader enabled with Cloudflare and I believe that it is causing issues with the Multi-quote feature on my forum. Does anyone know which script is used for Multi-quote so I can add data-cfasync="false" to it?
Last reply by TDBF, -
- 1 follower
- 1 reply
- 266 views
Hi, i migrated my old forum to the actual ipb version. As it runs several years, with several addons on several board-software (ipb, phhpbb, joomla, ipb.... and so on) i want to clean up my database so it has a fresh start but keepin all my users and threads. Somebody can advise me?
Last reply by Joel R, -
- 2 replies
- 2k views
I started receiving this message repeatedly in php_errorlog ever since I enabled Memcache on my server and in ACP. Is there something I have done wrong? PHP Warning: Module 'memcached' already loaded in Unknown on line 0 constants.php has the following contents: \define( 'REDIS_ENABLED', false ); \define( 'STORE_METHOD', 'Database' ); \define( 'STORE_CONFIG', '[]' ); \define( 'CACHE_METHOD', 'Memcache' ); \define( 'CACHE_CONFIG', '{"servers":["127.0.0.1: 20116"]}' ); \define( 'CACHE_PAGE_TIMEOUT', 30 ); \define( 'SUITE_UNIQUE_KEY', 'xxxxxxxx' );
Last reply by Jeffrey Roberts, -
- 3 replies
- 736 views
Hi, i'm trying to set up Adsense and running into problems. I've taken the code given to me in my adsense account and pasted it into the Advertisements section in a ne banner. What am I missing/getting wrong? Thanks,
Last reply by bfarber, -
- 1 follower
- 9 replies
- 443 views
I have a member that I need to be able to login as one other account. Where is the permission to do that? And is there a way to allow him to only login to one account or would it have to be all the accounts? Thank you!
Last reply by bfarber, -
- 1 reply
- 305 views
Is there a place where we can customise this error CL-BROWSE/1 message? to something more specific, like; Please register or sign in to access this section ? (we're trying to limit advert viewing to signed in members only) Sorry, there is a problem We could not locate the item you are trying to view. Error code: CL-BROWSE/1
Last reply by Adriano Faria, -
- 1 follower
- 3 replies
- 547 views
Is there a possibility to hide activities for other users ? Some users want to hide their activities from other users. So is there an option to to change the setup ?
Last reply by opentype, -
- 2 followers
- 10 replies
- 433 views
hi, I don't know about you, but once I learned that IPS made this imageproxy thing was a very good day. sadly a day many years late since my community entered its 14th year as of 2020. Image the number of image lost to external website and the likes of imageshack.us and so on. taking advantage of it in 2019 is only futureproofing with a big loss in past posts. anyhow it poses its own inconveniences: huge giphy reaction GIF caches since my members loves them and in signatures - GAMER-CARDS (with game stats) which are updated often while being linked to a single external image get cached too). I wonder has anyone tried looking into a way to exclude certain domains from…
Last reply by Maxxius, -
- 8 replies
- 1.2k views
One of my new members states they are getting this error code on many pages. When I did a search I found nothing recent or after 2015. Is anyone else getting this? I logged in with several different user group accounts and could not replicate the error, I did not see it even once.
Last reply by GoAncestry, -
- 1 follower
- 2 replies
- 340 views
Hello, I hope this is the right place to add this question. I have a site which is part blog and part forum. I want to have a consistent header across the site and I'd like to pull in a php file (called header.php) into my InVision theme. I've created a test theme but I can't see to get it to pull in the php file into the Global Template I've tried a normal PHP include and I've also seen a reference to use {insert="myfile"} but neither work. Is there a way to do this? My thanks in advance to anyone offering advice! Rob
Last reply by Rob Fielding, -
- 1 follower
- 1 reply
- 261 views
Hello, I've been a licensed customer since 2004 and haven't really had much luck in getting a community going and sticking around. I had one for my family, and then a general one where I paid for people to come and post to try to get it started. Long story, but I don't actually have a customer base I can tap into for a community. I've been struggling for an identity. I have many personal interests, mainly revolving around IT / Online Gaming / Data Center services. I am looking for ideas for forums and categories, and was hoping that someone had some suggestions for me to build a general community. It doesn't have to be technology specific, as my domain…
Last reply by Joel R, -
- 0 replies
- 293 views
Hi, i'm setting up Google Ad Sense and would like to know if its possible to use Auto Ads and only display them to certain usergroups? Thanks,
Last reply by BenCurry, -
- 2 followers
- 4 replies
- 325 views
Hi guys, I'm wondering what are your thoughts on long URLs in Pages' news? What I mean which you think should be better with search engines and so on? Would www.site.com/parent/category/article-title-r800/ Be worse than www.site.com/parent/article-title-r800/ And in my case as I have a need for going even deeper to classify my articles I go as far as which starts to look ridiculous. www.site.com/parent/category/sub-category/article-title-r800/ ?
Last reply by Maxxius, -
- 1 follower
- 1 reply
- 338 views
Hello, My question relates to database migration. I am using Invision for my website forum. I have a friend that wants to shut down his own website and merge his phBB forum into my database. The idea was to preserve his forum topics by placing them in their own category on my site, something like 'Bob's Forum Archive'. Has something like this been done before? Is it easy/moderate/high risk?
Last reply by bfarber, -
- 5 replies
- 660 views
I moved the webhost and changed the domain name. Now give me this error. I have deleted the old domain license and now I do not know how to activate the new domain on the new license, because we want to have the same rescue. How do we proceed to save everything we have created on this forum but to remain with the new domain?
Last reply by bfarber, -
- 1 follower
- 7 replies
- 324 views
Hi, Does anyone know how this statistic is calculated ? I keep beating my record but Google Analytics clearly does not have the same number, and does show a peak at the moment of the record shown in IPS.
Last reply by Sonya*, -
- 2 followers
- 4 replies
- 343 views
Hello community! For some reason, I can't move user submitted images into albums for sorting, something I'd been able to do in the past. What would cause this issue? I've tested various settings, but I wonder if I'm missing anything. I can't move anything by other members, or my test account (and we've done this before) but if I claim the image as my own only then I can move it. I don't want to claim everyone's pictures.
Last reply by bfarber, -
- 1 reply
- 263 views
Hi everyone, what is the difference between a forum moderator and a club moderator? And how can I stop a forum moderator from posting in a club he/she is not a member of. We use a club for administrator discussions, and discovered yesterday that a forum moderator could read our posts and even comment. A bit awkward when some of the threads were about our moderators and how they are regarded in our community.
Last reply by WP V0RT3X, -
- 1 follower
- 2 replies
- 452 views
My community is international and for members from around the World. I don't have a specific niche and accepted any content, except prohibited: illegal content, criminal activity, black market. I already added a lot of words in filter. But I can't know everything in the World and I can't know all the governments regulations. That is why I'm afraid my community to be banned by any of them. How to check is my community available for all the countries?
Last reply by G17 Media, -
- 0 replies
- 261 views
Im new to this and would like to add header images to custom blocks but I dont have any HTML or CSS skills. Is there an idiots guide. Thanks
Last reply by Julian Jenkins, -
- 3 replies
- 296 views
In the file downloads section, how do we get rid of the "what's new in version" along with changelog drop down box. Every time I edit the file text it adds another changelog, and I have no way to delete them.
Last reply by bfarber, -
- 1 follower
- 1 reply
- 214 views
Hello, please anyone can tell me how I can set default country for Billing Address?
Last reply by bfarber, -
- 1 reply
- 353 views
Hi all, I've had a look around but this is something that's out of my technical expertise. I am using Ezoic to serve ads on my site and I want to hide ads for subscribers. I can do this by setting up a custom cookie (e.g. Cookie called WebsiteEzoicAds with value NoAds). Then I would just tell Ezoic to hide ads from users with that cookie. I know how to trigger code for certain groups, but not sure what to use to create/set the new cookie {{if in_array( member.member_group_id, array(2,4,3) )}} // Set cookie in here {{endif}}
Last reply by bfarber, -
- 1 reply
- 241 views
I want to encourage members to login and update profile .....For same I want to have a contest which says something Login today and a get a chance to win ..... --------------------- We can export members who logged in on the date...but there will be timezone difference..... How to see which timezone my board will extract the list ? ---- Any suggestions that can help me to implement the same. Thanks & Regards Saurabh
Last reply by bfarber,