Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 30.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Upgrade fail
- Last reply by Jim M,
22,572 topics in this forum
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- 1 follower
- 1 reply
- 254 views
Until now I have never had this problem with sending emails to fail and when I do an email test to tell me: test email » Server did not accept message for delivery but provided no error message. ERROR show » The last 6 emails the system attempted to send failed. This indicates there is probably an error with your email settings. Do you have a twist or idea?
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
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Hello everyone. So I ran the upgrader today and got this: "The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about.": I contacted my webhost and they have batted it back to me: So I'm really not sure what to do now. My Invision installation is actually located in a deeper folder, https://www.[YOUR WEBSITE].co.uk/archives/board/ - I don't know if that has anything to do with it but any help would be really appreciated - currently I have a website that is inaccessible and I am stuck! …
Last reply by Neuro, -
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- 3 replies
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Many users have contacted me that they can not log in since the migration on Monday. I can not duplicate the issues when I log in as them. Users can log in but do not have access to the forums. See screen grab below. Please advise
Last reply by John Horton, -
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It's quite a stressful thing and at the same time strangely very cool. Since I adapted the platform to the new version of php 8x all themes whether I put a compatible one of 4.7 or any even if I try to put group name indicator that was taken from marcket place or even bump topic, these being compatible with php 8 or with that tima community drops with error 500 and appears in logs [07-Dec-2023 09:16:55 UTC] PHP Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /home/XXX/public_html/forum/system/Theme/Theme.php(885) : eval()'d code on line 8763 [07-Dec-2023 09:18:58 UTC] PHP Fatal error: Unp…
Last reply by teraßyte, -
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- 1 follower
- 6 replies
- 335 views
Hi, We have new register group as "Rookie", they should be promoted to "Regular" group after posting more than 50 posts. I got pm from one of the member of that group "Rookie" indicated that he still not promoted to group "Regular" yet. So i check at the Admincp and search and found many users still in that group even many had like 51 to 127 posts already in "Rookie" group, so the promotion for group is not working. Thanks in advance.
Last reply by abobader, -
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- 3 followers
- 11 replies
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Here's what I see this morning in my log... any idea what these errors are?
Last reply by My Sharona, -
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Hi, I'm trying to enable "reactions" in our community, I turned on the related settings in Members > Reputation & Reactions, yet it still doesn't work. I also double checked at "member groups" to ensure that this feature is enabled for all groups. Can anyone please help?
Last reply by Jim M, -
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- 2 followers
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- 355 views
When I set the Login & Registration > Registration > "Validation method for new accounts" to (o) Email and administrator validation (The user will be sent an email containing a special link they have to click to validate their account after which an administrator will need to manually approve the account from the Admin Control Panel) I assume, after registration - An email is sent to the new user to validate/confirm their email address (similar to a double opt-in) Only after the above step, Administrator should approve the account However, the step 1 above is not performed in the workflow as the new user never receives an email t…
Last reply by Marc Stridgen, -
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- 2 followers
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I'm an admin and I got invited to a PM (email notification received), yet when I click the link to view the message I get Sorry! We could not locate the item you are trying to view. I also have no message in my PM inbox for the one I was added. Pretty weird, any ideas?
Last reply by Marc Stridgen, -
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- 3 followers
- 28 replies
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A user said they don't want to see the thread preview when browsing on mobile. When I browse I don't see that. Here is what they see, Does anyone know how to turn the thread preview off? Also, the Who's Online numbers are WAY down since we moved. Is there a setting for how long it considers somebody online? Thanks.
Last reply by Jelly Belly™, -
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- 1 follower
- 2 replies
- 291 views
Recently we updated and been advised not to manually add GA and FB codes in globaltemplate, so we switched to insert codes thru admin panel and cleaned globaltemplate almost free of code edits. Today I received this error from Google search console. Can someone please inspect, if our site Google Analytics codes are inserted correctly? Thanks in advance.
Last reply by Gauravk, -
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- 2 followers
- 2 replies
- 277 views
if there's a feature to PM new users with a standard welcome message once they've registered?
Last reply by opentype, -
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- 2 followers
- 15 replies
- 838 views
weird issue: (no custom urls and we rebuilded already search index. ) if I try to search "apex legends" this pops up: url: search/?do=quicksearch If I set this to default as landing page, the search is working "apex legends" search/?q=apex%20legends&quick=1 Any idea?
Last reply by Daniel F, -
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Mobil
by Cristi Tipu-
- 1 follower
- 6 replies
- 293 views
bug on the phone, it doesn't show well, it shows sider together in the category where you enter and I don't know how to solve this problem 13 - good 14 - no good 🤣🤣
Last reply by Marc Stridgen, -
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- 1 follower
- 10 replies
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Theme and software are up to date! I haven't had this before since installing the Invision Community v4.7.14 patch I'm getting this error.
Last reply by Leogui2k3, -
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One of our member complained that recently, notification emails from our site are going to his spam folder. I checked the raw headers in an email notification from our site and I can see that while SPF and DKIM both pass, it says "dmarc=unknown". Is it possible to add a DMARC record to these emails?
Last reply by David N., -
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Hi, new client here, setting up our domain and the info isn't clear as to what the two CNAME records should be. The first seems ok, but the second has no info for the content to use in the first box on a cname config screen and seems to end wrong also.
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 308 views
Has anyone run into this problem before? When I try and create a new Ad, I do not have the widget to upload the file image. I can click the "Upload smaller version" button and the widgets for the smaller images appear. My existing Ads are working but I can't enter any newer ads. I have tried with a clean .htaccess file and tried without an .htaccess file. Nothing I've tried has helped so far. Any suggestions? Thanks
Last reply by dmaidon1, -
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Liking the new Overview design of the Events app, but I have been having some issues with past events always being displayed on there and I was struggling to identify what the issue was, and I think I've figured it out. It seems that if an event has been set as 'Featured', or set as an 'Online Event', it will always appear on the Overview page even when the date for the event has passed. Please see an example below. Obviously, as this snapshot was taken this morning, the 'October 11' event should not be there (either in the top featured rotation - or, arguably, under 'Online Events') but it still clearly is. Any Events tagged as 'Featured' also appear…
Last reply by Dreadknux, -
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When trying to access my forum page, http://dungeons.org.uk/forum , I am unable to access the forum. Instead I get the following error message: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Too many connections Others trying to visit the forum have had the same thing, and I ran into the same error when trying to access the Admin Control Panel page. Is there a way to fix this?
Last reply by Miss_B, -
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- 2 followers
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I know that YouTube and Vimeo videos are atomically embedded with the link. However, how do I embed videos hosted with other platforms? I recently moved to Gumlet Video hosting and now realize their video link doesn't embed the video. Is there another way to embed these videos?
Last reply by Piano Lesson With Warren, -
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- 2 followers
- 2 replies
- 276 views
Example https://hoitajat.net/ajankohtaista/kysely-sairaanhoitajat-kaipaavat-tukea-digitaaliseen-asiakastyöhön-r1478/ Articles are in sitemap, robots txt is okay. What is wrong?
Last reply by opentype, -
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I was on cloud-hosted using AWS File Storage, now I m on self-hosted and I got this error. InvalidAccessKeyId: The AWS Access Key Id you provided does not exist in our records. IPS\File\Exception: CANNOT_WRITE (3) #0 /home/############/domains/$$$$$$$$$$/public_html/system/File/File.php(351): IPS\File_Amazon->save() #1 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(734): IPS_File::create() #2 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(4625) : eval()'d code(390): IPS_Theme->resource() #3 /home/############/domains/$$$$$$$$$$/public_html/system/Theme/Theme.php(5489): IPS\Theme\css_core_admin___c…
Last reply by Alexandru, -
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Hello, I have a Cloud Plan currently. I'd like to experiment with importing my forum data to bbPress. In order to perform the import, I need to know the database name, user and password. Wondering where I can find that information for my plan? Thanks.
Last reply by Jim M, -
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- 2 followers
- 14 replies
- 512 views
Anyone having share on twitter problem? My site or here if you try to share you get problem? an empty form on popup?
Last reply by Randy Calvert, -