December 1, 2023 in Technical Problems
Hello, I have a Cloud Plan currently. I'd like to experiment with importing my forum data to bbPress. In order to perform the import, I need to know the database name, user and password. Wondering where I can find that information for my plan? Thanks.
You won't get it.
Request a backup of your data, host the provided DB yourself
Sorry to hear that you may wish to leave our platform and software.
As Nathan mentioned, you won't have access to our database servers as we are a SaaS platform and we do not allow any of our clients access. Afterall, not having to manage or deal with databases is one of the reasons individuals choose our cloud 🙂 .
We can provide you a database backup, simply submit a ticket or comment here if you would like me to convert this to a ticket and we can assist you with the backup.
Yes Jim, I would like to request a backup of our data. Thank you for your help.
Sure thing. I have converted this to a ticket, please check your email for next steps.
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