Jim M

Looks like one of your screenshots went missing which may be detailing what forum this is in but looking at your "The Cafe" forum, I am unable to reproduce this. Is this happening with a specific user?

Was this a manual upgrade? Typically, that error would present itself when a file is outdated or missing. You may wish to go to your Client Area and download a full set of files then extract these to your computer, then upload the contents of the "ips_****" folder to your server, overwriting what is there. Then please go to /admin/upgrade in your browser and attempt to run the upgrader.

Looking at both your communities, you have both Display Name and Email Address login available. Could you please go to ACP -> System -> Login & Registration -> Methods -> edit each of your login providers that have form input (such as Standard, Converter, etc...) and ensure that both Display Name and Email Address are enabled? The most common cause of what you're stating is that administrators have 2 login providers enabled that use the login form but the standard login provider only has Display Name or Email Address rather than both. Then on the other provider, it has both. Then in an example, user A comes along and tries to login with their email address but the standard login provider only allows Display Name, thus, a login error occurs. If that does not help, please let us know which site in particular is the issue and verify the credentials on file are accurate. We can then look further.

Please remove the redirect temporarily while you perform the URL reset in our tool and then you can then re-enable the redirect.

Thanks for the steps/videos. I was able to reproduce this and got together some steps/further info for our developers. I reported this internally so our developers review and a fix will be available in a future maintenance release. Thanks for reporting this!

If you’re following Gmail’s directions for their SMTP server and a Gmail email address that is all you need, as Gmail would authorize it. I have moved this to our server so you can obtain further assistance though from the community.

This should still be present. With that said, regular members would not be able to see this on users with the anonymous status set. If you are having issues seeing this in the hover card and you have the moderator permission to do so, you may wish to try this on an unmodified theme.

Are you using Google’s SMTP service? This would be the only way to prevent this as you would need to authorize the SMTP server via DNS to send email via a domain and as you don’t own the gmail.com domain would not be able to authorize it unless you use Google’s SMTP service.

I would advise editing those configurations so you can see the custom URL. From that screen, you still cannot see it but the uploads configuration is in use.

Looks like you are using a custom URL setup in the storage configuration. Typically, these are used for CDNs or abnormal hosting configurations. If you aren’t using either, you can remove that or edit it in the storage configuration ACP > Files > Storage Settings > Configuration

Are you viewing as yourself or another user? Is that user an administrator? Unfortunately, I cannot reproduce this as a regular member when an administrator is anonymous. However, I can see my own online status when anonymous.

I apologize for the delay in someone responding to your concerns/questions. My reply was merely to correct the confusion from other members stemming from this topic. Someone will be with you as soon as they can to address your concerns.

Sounds like something is not working correctly then. I created a ticket for you in our system (you should receive an email) to further investigate what is happening here.

Has the deletion queue completed in the background process queue? You can check this by going to ACP -> System -> Dashboard -> should see a block with "Background Processes." If it has not, you will need to await this process to complete and that will then fully remove these forums. If you are seeing any errors or issues with the background process, please let us know.

Support is still available for all. Just how you obtain support has changed. Support will be available via our support forum and is completely staffed by our support team. You can submit a topic as you previously submitted a ticket with an issue. We have the ability to transfer your topic to a ticket for items which need to be escalated or warrant it. So far though, things are going great on the forum 🙂 Our priority support is available for purchase which does include email support, along with same-business-day response time and software upgrades performed by us.

Very interesting topic and while I fear, I may not be a direct help, as there are a lot of things which may be better served from a hosting perspective or otherwise fall outside our scope of support, I hope clarifies some of what you asked. (Of course invite others to chime in.) The biggest impact of the "score" that I see a lot are actually from third party services/resources being integrated. This includes all around from your server, to within our software, to even Javascript you load into the software. Even using Google's own PageSpeed tool, it will flag and bring down your score for using AdSense and some more of it's own products (which I always thought to be ironic). Everything will need to be weighed on whether or not you need the integration and what impact it brings to your goals. There are some items like "Remove unused CSS or Javascript", "Eliminate render blocking resources", etc... basically, anything that requires editing our core code will not be something which we support so these items would be up to us under our support policy to help improve. While, I do not believe this may have been the answer you were looking for, I hope it helps.

Sounds good, @sadams101 ! Please feel free to respond to the ticket or here when you want us to take a look or have any follow up questions.

We sent a ticket in asking for access details to your community to further investigate what was happening here as a colleague was able to reproduce this. You should have received an email with the information requested but if not, could you please update your access details in the Client Area? Thanks.

Please be advised I have transferred this to a ticket so a technician can investigate what is happening here with your Cloud Community. Thanks for bringing this up 🙂 .

Is this happening still, Nathan? Do you have any browser extensions?

Does this happen each visit for them? Are they the only ones encountering it? Is there a link they’re clicking or bookmark? Are there any URL parameters after your domain? Trying to understand if anything is unique about how they’re accessing than myself or others which would render this. I, myself navigated to and around then back to your homepage but didn’t encounter this.

Please apply the latest patch in the Support center (click support in the top right of the ACP). This should resolve this for you but please let us know if it doesn’t.

Sorry. Similar to our last design, we only will use it here on our website. It is a quick taste of what is certainly possible when theme-ing and developing with our software 😉. Of course, with saying that, the only things that are radically different are the header/footer. The rest is pretty much the default theme that ships with the software with some basic color tweaks.

What version of ElasticSearch? Is ElasticSearch setup for read only and delete?

The decision on the ACP support request button is still being decided as there are a few ideas. Once that has been fully decided, we will let you know. With anything private in nature we recommend directly reaching out to us on our contact us form. Alternatively, if a support topic naturally starts heading in a direction where something is more private, you can straight up say that and we can transfer it to a ticket. We won't ask for these items (like logs, credentials, etc...) we will transfer it to a ticket.