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Jim M

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Everything posted by Jim M

  1. Jim M
    This is related to the issue above. We’ll have that issue resolved as soon as we are able, and we appreciate your patience while we continue to work on this.
  2. Jim M
    It is currently intended that the count of new notifications will be reset which appears next to the notification bell when clicked and the notifications will be marked as seen when re-opening the notification window. I'm afraid, that there are no further settings for changing this but I have moved this to our Feature Suggestions forum for further evaluation.
  3. Jim M
    These are just warnings as well from the library which are intended. If you submit a ticket, we can take a closer peak at if there is something going on in the core.
  4. Jim M
    Unfortunately, this is not something I can reproduce. Please note we only support the default browser on a device, e.g. Android is Chrome and iOS is Safari. If you're using Firefox on a computer and encountering an issue, please submit a ticket as we will need to look at this on your community. You're more than welcome to submit a ticket if there is something specific with a member. A technician will then be able to tell you what we need from the user to move forward. Typically, if this is related to a browser, device, or OS, we require that information so gathering that prior will be helpful. Other than that, it would really be a case by case basis what the technician may require next, if at all, from the user.
  5. Jim M
    These are warnings, not errors from what I can read here. By themselves, shouldn’t be causing any issues. SameSite cookies as well should not be causing any errors with posting. I’m on my phone at the moment but can look at this more when I get to a PC. If you have a specific problem to your community and can’t reproduce here on ours, submitting a ticket may be beneficial for us.
  6. Jim M
    Sorry for that, please try again. We were moving some pieces on our end.
  7. Jim M
    They would only keep refreshing if you keep visiting within that 90 days. If you do not visit till 91 days then you have to login again. This is pretty much standard for low-medium secure websites. I honestly can't remember the last time I had to login to Facebook, Twitter, Instagram, etc... because I visit those on a semi-daily basis.
  8. Jim M
    Flagging them as a spammer will tell our spam system to learn from the incident and help you in the future and others. It also takes many other data points into consideration so if they do try to register again from say the same IP address and our spam system notices it on other communities, it will block them. Flagging as a spammer also is a one-click button you can setup to do optional things like delete or hide all their content and ban or delete the user. Deleting the account does nothing to help yourself and others in the future.
  9. Jim M
    There are no known vulnerabilities. Were these IPs (or variations) hitting other URLs too? If so, probably some rogue bot that has saved a bunch of URLs and going back. The specific URL you mentioned would create an error as the CSRF key had expired if they went back to it I saw this a lot on my personal community with Russia with text scraper bots and just blocked the whole country.
  10. Jim M
    Sorry, CloudFlare cannot be used on our Cloud. You will need to revert back to using our nameservers. We provide an SSL certificate to our customers. If this is not working or otherwise, please submit a ticket and we can assist you.
  11. Jim M
    Thanks for posting, and I'm sorry that you're having an issue with your Invision Community. Can you go ahead and submit a support ticket please? I'm going to need to get a little more information about your account to help, and this is best done in a private support ticket. Thank you! 🙌
  12. Jim M
    Sounds like something is not quite right with Javascript or the theme on your community since upgrading. Either there is a theme compatibility issue, cache issue, or a write issue on the server. I would recommend clearing cache by going to ACP -> System -> Support. Then try again. If that does not help: Switch to an unmodified theme and check again. Check to ensure write permissions on your server are correct. If you're on our Cloud, please submit a ticket as we would need to see what else is going on.
  13. Jim M
    This is something we're aware of and looking in to.
  14. Jim M
    You can just create a new theme and it will be unmodified thus based on the release you're on.
  15. Jim M
    You would want to select "Allow only the links specified" in the "Link Filtering" field then insert your domain and then use * as wildcard. For example, if your domain is example.com and you want to allow everything from it, you would do https://example.com/*
  16. Jim M
    Check in ACP -> System -> Posting -> Links (tab) -> check your require moderation for links. If these are internal images, you'll want to allow your own domain to whitelist there.
  17. Jim M
    Yes, you can edit the file and change it later.
  18. Jim M
    When your creating your download file on the front-end, it will ask the type of the file. You will want to click "Paid" and it will present options for price.
  19. Jim M
    I would suggest starting with our Guides, here is the brief overview of Downloads guide, which covers permissions: Additionally, this guide covers Paid Files: Further details about Categories, can be found here:
  20. Jim M
    As Nathan mentioned, check if you're using the traffic, cron, or cloud: traffic - you will need to have visitors on your community's front-end for these tasks to process. if traffic is minimal and you're self-hosted, running tasks manually or cron will be a good idea. cron - likely your cron is failing and you'll need to have your server administrator check the logs. Can post the error here. cloud - if you're on our Cloud, try navigating the front-end to kick start the tasks. If they don't start moving, please submit a ticket.
  21. Jim M
    It looks like the icons are not working correctly. Are you seeing this in other areas? Could you please try to clear the cache in ACP -> System -> Support -> Something isn't working correctly.
  22. Jim M
    Correct. You would need to purchase a self-hosting license including all applications you wish to use. Then uninstall the applications you did not purchase. Finally, please submit a ticket and we can gather the backups for you. Once that is done, we would provide instructions on what would need to be done to restore our software from the backups we provide.
  23. Jim M
    Moved this for you 🙂 . Things seem to have updated now. Could have been a temporary error.
  24. Jim M
    This is not currently a feature. Guest viewing is a little complicated in this case as we can't really ensure it is the individual who posted is viewing like we can with a user. However, if this is something you'd like to see, I can move this to our Feature Suggestion forum, if you'd like?
  25. Jim M
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