Jim M
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Everything posted by Jim M
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You will receive email correspondence from myself when opening the ticket and now that I have escalated it. All ticket correspondence will come in over email. -
forumsTopicPost_delete webhook isn't getting triggered
Jim M replied to Omri Amos's topic in Technical Problems
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. -
forumsTopicPost_delete webhook isn't getting triggered
Jim M replied to Omri Amos's topic in Technical Problems
Could you please clarify how long you waited? These webhooks do not fire immediately and are done based off of background tasks. If you run your background tasks based off of traffic on your community and there is no one viewing your community at the time, it will fire on the next time the task is ran. -
Thank you, upon further investigation, I have moved this to a ticket so that I can get a developer to investigate the issue here fully.
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Correct as @igniteyourfeelings mentioned, you can upgrade your community the upgrade your theme using the tool above. Your community may be encounter errors which may bring it offline if the template changes are substantial, thus you may wish to set an unmodified theme while you work (or use a test instance). It will not, by itself, cause any harm to data, etc... The warning there is simply checking to see if it is modified (we have no way of telling pre-upgrade if it will break or not). If you modify templates, it is completely on the owner to ensure a smooth upgrade process, hence the warning on any change to the template 🙂 .
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Are you in the same time zone which the event is being recorded as in our software?
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Just kind of a warning of what can happen. If you want to use CloudFlare and have the correct IP address for users in our software, I'm afraid, you do not really have a choice.
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Downloads for Audio Files not seen on mobile devices
Jim M replied to Writerguysd's topic in Technical Problems
Sorry, there are no means in this. I would suggest using the Downloads application if you wish for your users to download files as this is what this application is meant for. -
There is not a demo for each individual item. You can review our existing developer docs for more information on the Form class here: I have moved this to our developer forum for further assistance.
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Where are ACP templates? Actually hidden?
Jim M replied to PatrickRQ's topic in Classic self-hosted technical help
I'm afraid, any customization is outside our scope of support which includes informing what template to edit, etc... To answer your more direct question, they were removed from themes and are not longer directly editable in that sense. -
Where are ACP templates? Actually hidden?
Jim M replied to PatrickRQ's topic in Classic self-hosted technical help
Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can. -
Pages does not look to have installed correctly. If you do not have any data in it, you may wish to uninstall and then re-upload a full fresh set of files ensuring that they are uploaded to the correct directory on your server and install again. If you encounter the same error, please let us know.
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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We also automatically tag on the referral bit to sharing areas of the site. Therefore, if I share the URL of a post, my referral id is tagged on and if someone joins from me doing so, I get credit.
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Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
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That user has an image in their signature which is coming from a third party image hosting service. Either the image itself is what you're seeing there or the third party image hosting service is imposing this. Either way, I'm afraid, this is not coming from the software and something caused by the user having this as their signature. At the time of looking at this the image was dead so I cannot confirm. You would need to either remove this from their signature in the ACP or ask the user to do so if it is against the terms of your community. Overall, this is a moderation issue rather than a security issue or bug in the software itself.
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I’m sorry you’re having an issue but this is not something we added to our software or impose on our clients. We would not do anything like that. I would suggest disabling/removing all customizations (themes, applications, plugins, advertisements, any custom JavaScript, etc…) to rule out them out. If it still remains, please supply us a URL to where you are currently seeing this.
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Does it go under all members or just one? If just one (or few), the user likely added it to their signature.
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The only way would be to remove the web manifest settings from your theme in ACP -> Customization -> Icons & Logos. This is something which the browser is performing rather than the software so you are limited what you can do the software itself.
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To access the forum specific custom no permission error you would edit the forum you want to add it to.
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Could you please clarify? There are not any prompts for the mobile app as it has been decommissioned and PWA does not include any prompts in our software.
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Some settings (Titles?) lost on last upgrade
Jim M replied to Emediate's topic in Technical Problems
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. -
You will not, it is only upon registration.
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To create a new language based off of the default language that comes with our software, you would simply create a new language in ACP -> Customization -> Languages. It will be based off of the default language. This won't impact any existing third party applications/plugins other than their language string getting reverted to their defaults as well.
