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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Could you please post the updated server error log entry? There may be further information there.
  2. Sorry, I am may not be understanding here. Tags and Categories are not related, if that is what you are asking. They operate separately. If that is not what you're asking, could you please elaborate?
  3. Unfortunately, I also am unable to reproduce this. What browser are you using and is your local computer in English? $ is an HTML entity which should be interrupted by your browser.
  4. Excellent!! Glad to hear it went well this time.
  5. Could you please update the admin credentials on file so I can review your configuration for this and see what is happening?
  6. With a minor upgrade such as this, we would not expect something like this to bring down the server or have great server changes (like going version 3 to version 4) so getting more information by seeing the errors happening with this in place would be key.
  7. Sorry about that. We'll be getting this fixed as soon as we can through our development cycle 🙂 .
  8. Just talked with one of our developers and they are aware of an issue which will need to be patched concerning this issue you're encountering. Sorry for the inconvenience.
  9. Are you using a custom/modified template on this Database? If so, I would switch it to an unmodified template to see if that helps.
  10. Could you please let us know the Serer Error Log entry from the 500 Internal Server Error which you're encountering here? That will provide us more information on what is happening here and how we can then further assist you.
  11. Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  12. I'm afraid, your only options currently are: Utilize our Downloads application to fulfill your paid download service. This will always allow the user to download the items you upload there. Wait for your suggestion topic to be reviewed by our team and potentially address the new suggestion in a future release. Hire a third party author to assist you with a custom plugin to remove this feature.
  13. you would need to provide them the email, I'm afraid.
  14. Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  15. It is a standard embed, just like videos, which apply to all users.
  16. they can reply to the email if they are authorized for support.
  17. I have transferred this to a ticket to better suit you with this issue, obtain access, and escalate this ticket to be further investigated. Please see our email asking for further access details 🙂 .
  18. Unfortunately, there is no method at this time to keep it a standard download. Most browsers do allow you to right click and save the audio, however. You can certainly suggest this in our Feature Suggestion forum to leave an option to download.
  19. If you are willing to provide us with specific examples, I can certainly take a look at what is happening here.
  20. Content moderation settings would indeed include all content, not just forum posts. This could be user status updates, profile comments, etc... That count, however, should be reflected fully on their profile (unless there was any modification). If you would like to add admin credentials on file in the Client Area and provide us with a user id of an example, we can take a closer look here.
  21. The value must be more than 6 days there. It should be returning a validation message rather than that error, however. If you insert a number larger than 6, do you still get this error?
  22. I just looked up your ticket and as notified in your ticket, it was escalated to our advanced support team, which can take a little longer to receive a reply than our first tier support team. I understand your urgency behind this - as it potentially impacts your site's income and I apologize for the wait but thank you for your patience as our team investigates your issue.
  23. Sorry, did not quite understand when you said that so I apologize. I have moved this to our Community Support as customizations are outside our scope of support.
  24. Do you have any modifications or add-ons to this widget/block? If so, please disable them and test again. If that does not work, please also switch to an unmodified theme and re-test.
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