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Jim M

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Everything posted by Jim M

  1. Jim M
    Could you please go to your Client Area and download a fresh set of files then extract these to your local computer. Afterwards, please upload a full set of files to your server, overwriting what is there. If you're still having this issue, please update your access details on file to ensure everything if for your Invision Community installation.
  2. Jim M
    There is not a limit on our end of successful calls. There is a limit of calls that result in an error and you will be restricted from sending further requests. As you are self-hosted though, it could be that you are hitting a server limit.
  3. Jim M
    While, it may be working in cases, it would need to be removed for complete testing to rule it out.
  4. Jim M
    Please be advised your ticket has been escalated for further investigation. Tickets which are escalated can take further time for replies but are being investigated. I apologize for the delay.
  5. Jim M
    Could you please clarify what you're attempting to do here? Is it one of the below: Are you wanting to make your Test URL your Live URL? If so, you would just need to move the software to where you need it to be then change your conf_global.php URL. Finally, you will want to put in your LIVE license key in ACP -> System -> License Keys. You are wanting to move your Test URL to a new location. If this is the case, we can do this but Test URLs typically are only reset when the domain on your Live URL changes. We can offer you a courtesy reset of the Test URL but we would recommend placing it on a sub-domain of your Live URL's domain so that you can move it around with DNS should you require.
  6. Jim M
    The issue here is that Tapatalk is not obeying by the ability to send messages. They could merely be inserting this directly via the database and completely avoiding the SDK which is not part of our best practices we recommend but is available via the SDK when creating a third party application/plugin. This is all speculation and why you need to reach out to Tapatalk for assistance.
  7. Jim M
    You would need to click those items to find out what they are but likely a topic or content of some kind. You would need to ask Tapatalk as we do not provide support for third party applications.
  8. Jim M
    What is the "Friendship" aspect and is that different than a standard Private Message but it sent AS a Private Message? Unfortunately, there is nothing in our default software called "Friendship". I also see that you have Tapatalk installed. It could be they sent the message from that application. If so, you would need to contact Tapatalk for assistance as this would be outside of the default software.
  9. Jim M
    I see that this member group's permissions were updated today. Was this intended? Were they not properly set? When testing this on your community, I am unable to send a message as a user in that particular group.
  10. Jim M
    I've moved this to a ticket as I do see that something is not quite right here. You will receive an email with further communication about this issue.
  11. Jim M
    If you do not wish to have it publicly displayed, that is the best option.
  12. Jim M
    It is worth noting that your community is utilizing a HIGHLY customized theme so this may be impacting what is happening with their screen reader. Unfortunately, customized themes are outside our scope of support. As mentioned by my colleague, using the theme which ships with the software would be the best advice and would be able to take suggestions for any accessibility issues.
  13. Jim M
    Is this on a live installation we can take a look at? If so, could you please let me know the block name and ensure that your access details are up to date in the client area?
  14. Jim M
    Unfortunately, I am not able to reproduce this on my test instance. Do you have an example user on your community we can take a look at?
  15. Jim M
    This would likely indicate that your PHP 7.4 is having issues with GD or it is not properly installed on it. It may be that you have multiple versions of PHP on your server and need to ensure you are using the correct one in your Invision Community installation directory. You can use the following file to check your server's compatibility: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ If you continue to have issues, please contact your hosting provider or server administrator for further assistance.
  16. Jim M
    Sorry that you are not happy with this in it's current state. I'm afraid that this is not anything new. As mentioned in your ticket, please create a topic in our official Feature Suggestion forum if you would like to see this changed. This way your suggestion does not get lost.
  17. Jim M
    I moved this to our feature suggestion forum as it is indeed currently intended.
  18. Jim M
    With the below, keep in mind, this is a third party website so official support would be limited. As there is no styling, this would likely just mean that for whatever reason archive.org couldn’t grab your CSS file(s). Why, I couldn’t say, only archive.org or your hosting provider can. Would check on their next crawl if this would remain but it is not something in our software blocking or preventing this as you can see our website shows up there. Often archive.org just gets an incomplete copy of your site and the next one it’s fine.
  19. Jim M
    I would advise taking a backup of your database prior to making any changes. If you are unfamiliar or uncomfortable changing your database to InnoDB, it is advised to contact your hosting provider or hire a server administrator to assist you. While the process is not expert-level difficulty, if something goes wrong, it's good to have support.
  20. Jim M
    Glad to hear you were able to find the issue here 🙂 .
  21. Jim M
    Thank you for providing this example. I am also able to reproduce this so transferred it to a ticket. We require some more access details, such as FTP access. Please see the email which was delivered to your email address on file for further instructions.
  22. Jim M
    As @Muddy Boots mentioned, you will need to ensure that the feature(s) mentioned are enabled. Making sure that Commerce is full enabled for permissions in ACP -> System -> Applications would be required as well.
  23. Jim M
    Unfortunately, we have been responding but it looks like the email address on your account is not accepting email. Please login to the Client Area and update your email address to one which you can receive email from as there are issues with the domain you are wanting to use.
  24. Jim M
    We would need to perform that for you, I'm afraid. Happy to move this to a sales ticket if you're interested?
  25. Jim M
    It is something which could be brought up for the future, however, there is nothing currently which I can say "do x" to not make these required. You may wish to move these folders locally, that would be a workaround to get past this.
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