Jim M

What Mark mentioned is true, if you deleted the content from the front-end of your community. If you were deleting forums (categories) in the ACP and delete a whole forum, this would require a database restore to restore the content which was deleted. Please note that doing so would mean that all content would be lost made after the backup which was taken. As you are on Cloud, please clarify if this was done in the ACP and we can help move this forward if you wish to.

You're very welcome!

You can safely ignore the repeated logs as that particular issue has been resolved. Please switch to an unmodified theme and disable all third party applications/plugins then try again. There are a lot of modifications done here which should be disabled when testing issues of something not working properly.

Just to update, this should be resolved now.

Our team has identified the issue so things should be working now.

Please try again now. This is a Cloud-wide error which should be resolved.

Please ensure in the Client Area you opt to include the conversion application.

Please be advised I have transferred this to a ticket. Please see your email for further correspondence.

I am only seeing select files have been uploaded to your server from 4.7. Please go to the Client Area and download a full set of files then extract these to your local computer and upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, please go to /admin/upgrade and try the upgrader again.

Sorry for the inconvenience. This is something our cloud team is looking into and resolve as quickly as they can.

You would need to manually upload files if you cannot login to the ACP.

Sorry for the inconvenience. This is something our cloud team is looking into and resolve as quickly as they can.

Ideally, you would have a full backup of both your files and database in one. As you are getting a mix, you would need to try a different backup or proceed with the 4.7 upgrade.

Could you please provide us FTP/SFTP access and we can take a closer look?

Well, now that it has been removed it is none 😛 .

Did you fix the issue with forum7 file storage URL? It was a broken SSL certificate which my colleague was getting so that could be a lead for you. I'm afraid, as this is hosting related, you would need to work with your hosting provider to resolve. Once it is resolved, you will want to try to clear cache in ACP -> Support. While the ACP may look odd, it will still work.

You can check your email inbox for any communication from tickets 🙂 . There are no other means to view it.

Sorry, it looks like yours is an issue with a third-party add-on which we will need to help get back online for. This is not related to the outage earlier but a part of us moving our Cloud forward. I have transferred this to a ticket.

Sorry for the inconvenience. There were some issues which were resolved now. Please clear your cache/cookies and try to access again.

Correct. As the files and database are from different versions, you will continue to get this till you upload files from the same version.

Please ensure that your theme is update to date. When switching to an unmodified theme, I am not having any issues searching on your community.

Adminer is just 1 PHP file 🙂 .

As mentioned by @Adriano Faria, the SQL Toolbox has been removed. If you are self-hosted and required access to your database, it is recommended to use another alternative like PHPMyAdmin or Adminer.

Sorry for the inconvenience. There was an issue which we resolved on our Cloud. Please try again. If you're still seeing any errors, please ensure all patches are applied in ACP -> Support.

Sorry for the inconvenience. There was an issue which we resolved on our Cloud. Please try again. If you're still seeing any errors, please ensure all patches are applied in ACP -> Support.