GreatAdventureHistory

Since I posted this and got no further response or information from IPS Support I'll re-post. I just re-uploaded the files AGAIN since the message we received from GoDaddy Support was "Some source files are not correct for the current version" I once again tried to run the update and received the same error message we have been receiving for the past six weeks. ONCE AGAIN I am asking for any kind of guidance that might help the GoDaddy Support figure this out or for someone here with IPS to figure out what the hell is wrong. I am tired of nebulous answers here that I then have to supply to GoDaddy who then looks into the issue and finds no problems on their side. SOMEONE must know what is wrong and be able to explain it in the simplest terms that the idiots at GoDaddy can understand.

Can we get a quote on hosting our forums/galleries based on our current configuration sent to our email?

The runaround continues... Here is the latest information from GoDaddy Hosting Tech Support: we aren't familiar with the software that you are using and we do not have any training for that. So we can only check their software's requirement if it fits our hosting that we offer if they would require a VPS or dedicated server for that. Checking on the screenshot that you had provided, I checked the db.php file and it shows the permission is set to 644 which is the correct permission. Along its folder path, the permissions are all set as well. Also, Not really seeing this to be a server issue, it shows on the screenshot provided that the file that is currently on the server is not the correct version for the software update that had uploaded. Seems to be an issue with their files. "Some source files are not correct for the current version" Confirmed that the file is there and no issues with the hosting itself.Test file uploaded to the db.php file folder, shows to be loading.https://www.greatadventurehistory.com/Forums/system/Db/geoff.php

Thanks Jim. It may come to switching providers soon.

We are still trying to resolve the issue with getting our forums back online after kicking out during the last upgrade. We have been down for a month which after growing our forums for 15 years with Invision is killing our membership. A question for the Invision reps- Back in March we had an issue with our site being down because of the upgrade but then the next two upgrades went without issue. Now the most recent upgrade kicked us out again and now we are down. Is there any reason you can think of as to why the two previous upgrades went through without issue but the one before and after kicked us out? I am just trying to determine if the two kick outs impacted any settings that killed us that we should focus on looking at with our hosting provider. Needless to say, this is all very discouraging and we would welcome any help. Thanks.

I've tried that as well with no luck. Now three weeks of downtime and I'm still at a dead end. GoDaddy Support is worse than useless since they don't track issues, you have to start with a fresh slate each time you contact them and explain the issue from the start to where you're at. It's very frustrating being a non-technical person and trying to support a website that is a hobby and feeling like there is probably a simple answer but I just can't find the person who knows it. We've had this very same issue before and it seems like it just takes dumb luck between IPS and GoDaddy getting the right support person who actually knows and understands the issues.

Yes, and I just re-uploaded everything again just to be sure there wasn't an issue with any files.

All the files uploaded. There was one failed upload, but I reuploaded and everything was showing successful. Just checked permissions on the folder and everything looks normal.

Once again I have gone to GoDaddy and this is their response: we have checked this with our backend team and this is the issue because of the content that you have updated in the website only, As we have update the test script and that is working and the server is also working fine, But the files that you have updated needs to be reviewed and would request to delete the files that are not required. Harry Applegate at 18:13, Jul 21: I'm not understanding there is a single file showing it is holding up the upgrade of the software: /home/gah537/public_html/GreatAdventureHistory/Forums/system/Db/Db.php This is the issue. As I stated before it shows all permissions and ownership is correct from what we can see and the IPS Tech Support can see, but they are saying there is an issue on the server side. Rajat at 18:15, Jul 21: Mostly parsing through your files, but you have really custom content - so I'm trying to identify any global rules you've preset to see if we can comment any out to make a difference. When I logged in the primary control files had already been disabled, so that only left pieces of code. May I know which software you are upgrading? Harry Applegate at 18:17, Jul 21: Invision Powerhttps://invisioncommunity.com/ Rajat at 18:20, Jul 21: Thank but this needs to be hands off. This is 100% custom code and we can help you with the server and I've checked with the backend team and they have confirmed that the server is working completely fine. If you have the developer you would need to check with him or if you manage it then you would know it better as we can help you with the sever and the issue is with the codes and we are unable to help you with that as we do not have access for that.

So the version is re-set to 7.4 (like it had been before the GoDaddy Tech Support did something to it), and we're right back where we started with the same error of the Db.php file:

So, they "investigated" again and now we're getting this error message: Parse error: syntax error, unexpected ':', expecting ';' or '{' in /home/gah537/public_html/GreatAdventureHistory/Forums/init.php on line 957 They say they had nothing to do with this issue now: I would like to inform you that we do not have n access to your file and content to make any changes as the system won't allow as due to security reasons. However, I can see that there are no issues with the server. The Syntax error is coding/scripting I request you to please check with your website developer on this to get this fixed., I hope you understand my limitations.

This is what their tech support said: " I have checked and see that the error 403 is due to this path Parse error: syntax error, unexpected '?' in /home/gah537/public_html/GreatAdventureHistory/Forums/system/Db/Db.php on line 120 you will have to review the file with the developer."

OK- I uploaded the files and its still having the same issue

I have updated the Access information again, hopefully this time it works.

OK-- I confirmed the owner/group and permissions are all correct. Still getting the same error message.