Marc

3 minutes ago, Nathan Explosion said:

Interesting: 2 minutes ago, I didn't edit the post up above...someone else did. I still stand by the jokey reference I made there, and I don't mind it being edited out. What I don't appreciate is you editing it and making out that it was me that did the edit.

 

That appears to be a bug I will get a report in for. I assure you it wasn't intentional and should actually state myself who edited 

1 hour ago, Yamamura said:

"We have thousands of clients to email." Now these thousands of clients will write not to email, but to the forum, creating thousands of topics.

Sorry, but I think this is an absolutely wrong step in development.

I don’t mind the new prices, but I don’t like the new type of "support" at all 😞

Those emails created those same topics, just in the ticket system. So your issues will not become any more hidden than they have been. We have the same volume, just in a different location, monitored more effectively. 

1 minute ago, Yamamura said:

"Great". Now my topic with a problem will get lost under thousands of topics with problems from other clients. A very "smart" approach.

We have thousands of clients, but not thousands of clients with problems. A list in a forum or a list in a ticket system is still a list our support staff would need to work through. There really is no difference at all to you as a client. In fact its advantageous. You will see solutions other people have, and other people may at times respond to yours to state they know of a solution. While its easy to see this as a downfall, it really isn't.

In the first instance there, please do the following items. First go to Support in the top right of your Admin CP, and click on clear cache. If that does not correct the issue, disable al 3rd party items, including your theme, and test without those switched on. Let us know if you are then still having the same problems

11 minutes ago, Clover13 said:

My client area shows my annual renewal as 2x from what it was for every 6 months (i.e. no change)  Yet when I look at renewal pricing in the Pricing, it's actually less?  I'm totally confused at this point as to what my pricing will be.  Can someone at IPS review and PM me?

I can PM you if needed, but what you are seeing there is that priority support that you previously paid renewals for, is no longer on your license. This is because priority support now is actually a different product to what it previously was. So in your case, priority support was removed, then the increase applied which you see over 12 month, not 6. If you do need further information let me know and I can open a ticket with you for more detailed figures

13 minutes ago, Clover13 said:

Also, not a big fan of the transition to Community Support with Priority Support skyrocketing in price.  I rarely used Priority Support, but it was a nice security blanket to have in the event of something going wrong and my site being down.  And I got it precisely because I couldn't rely on Community Support being available and actively answering questions while my site was down.  Hoping the upcoming updates to Community Support @Jordan Miller alluded to help offset this in some way, likewise assuming this will be followed more responsively by Invision Community Staff?

You can be assured that the support areas are indeed well staffed. In fact they have been now for some time, as you can see if you take a look through those areas. The primary focus will be on our community and support with our customers through that medium. 

6 minutes ago, Sonya* said:

There are still "online visitors" instead of "page impressions" in the Frequently Asked Questions

That looks to have been an oversight, so will get this reported

Just now, marklcfc said:

Hang on the price has increased for the license and with that we also lose email support?

So if my site crashes during an upgrade and I'm stuck, I can't get support as I used to anymore to help get it back

No, not at all. You would just post up on the community in our support section instead of ticketing. If a ticket is then needed for private access for example, we can take that to email and assist. You will have seen this happening more and more lately, and this will continue. Support has not gone away, its simply done in a different manner.

2 minutes ago, Adriano Faria said:

Will also remove Pages later. I only use it for a Tracker. Will develop my own. 

I have your ticket there now, Adriano. You just need to respond to that and we can get them sorted for you

4 minutes ago, 403 - Forbiddeen said:

How you did it?

You would add any items you wish to your toolbar. Take a look at the following guide for this. 

You may wish to add ckeditor plugins to facilitate this, which is what has been done above

16 hours ago, Dll said:

It's in profiles, next to posts etc. All the badges awarded so far are showing as well. I'll raise a ticket?

I see you have already had one sent to our developers there, so hopefully we can get that resolved for you.

Have you applied the latest patch within your support area? If not, please apply that and test again. There was a patch release directly related to custom profile fields.

4 minutes ago, Petra Jane said:

Weird. Thanks @Marc Stridgen, updating it fixed the IP location issue.

No problem at all 🙂 Glad to hear thats sorted for you

2 minutes ago, Clover13 said:

Understood, however from the site owner perspective, we want tooling that automates making videos device and browser agnostic.  We can't control what our members use to take videos, but given Invision Community's use of HTML5's video rendering, can we not control some automated conversion of uploaded files to an HTML5 compatible format for all browsers?

That isnt something that the software provides at present time, and I believe it would require 3rd party item to do so, even with html5.

I see the ticket that was opened there has not yet been responded to with regards our queries. Was the issue there resolved? @Zone Plate

Indeed, I suspect the issue is actually the locale that is set

I have just checked this on my end and Im not seeing any on profiles. Where is it you are seeing these?

2 hours ago, Angel Costa said:

Not to be rude, But... Can you mark your own post as a solution? Shouldn't I be the one to do that?

Anyway, what I wish to change is the date format in the admin. I think this is done via template, because I have changed a lot of strings in the language pack and nothings seems to work.

The date should read 11/09/2021 (Day, Month, Year).

 

Yes, we can indeed mark items as the solution for other users if needed. The reason it was done in this case is that this is the answer to your question. The ones you are looking at there are set by locale, so you have to make sure you have the correct locale set in your language pack too. Also, ensure you have the correct language pack selected when you are in the admin CP (top right)

Before you continue there, I would suggest updating your site to the latest release, and then also checking to ensure there is nothing you need to address in the support area of your admin CP.

11 hours ago, Phillyman said:

I swear I checked there, app updates and even over here. Found it now, must be one of those days.

We all have them 🙂 

On 9/11/2021 at 5:08 PM, rnorth6920 said:

Thanks, that makes complete sense.  My thought is maybe it should be defaulted to "off" or similar when a TESTINSTALL is detected with a notification to enable it once a sandbox or test api is added to replace the live one.  This would probably help those who are new(er) to test installs. 

As mentioned by my colleague, it is an identical setup to live, by design. In order to use test gateways you would switch to these, in the same manner as you would switch to it using a test license key

On 9/11/2021 at 3:21 PM, Clover13 said:

I think you still won't be able to except on Safari?

This is also a big issue on my site where some iPhone users submit MOVs and android users can view them.  Need a better automated solution, not feasible to download, convert and reupload them 

Videos being playable are actually dependent upon the browser and OS. MOV files are an apple format, so indeed only play on apple devices natively

There are no plans to add those at the present time. If you need to use things such as these, you would use a renewal product rather than subscriptions

On 9/11/2021 at 7:20 AM, ZLTRGO said:

I also wanted to format the global "date format" to (dd.mm.yyyy), any other is just annoying/and confusing for me/customers etc.
The thing is I'd like to have the English Language pack with it, why is there not a setting for such a "simple" thing :o? or maybe I'm missing it.

Changing date formats would be done via your language pack, even if you are using English as mentioned. Note that "English" doesnt actually mean that format necessarily. We ship with English (US) which doesnt have that format. 

Note that if you are looking to use English UK as a date format its actually dd/mm/yyyy and not dd.mm.yyyy . Ones set from locale will format in that manner.

On 9/11/2021 at 4:02 AM, slarrr said:

Hi,

 

One more voice saying that the TEXT ranks feature was useful.  I understand offering an alternative, but removing a feature that many people used seems silly.  I too wish you would reconsider -- or at least offer a functional alternative.  You still track ranks; why can this information not be fed into a field and displayed?

 

EDIT:

For anyone else wishing to restore text ranks, I was able to do so with a quick theme edit.

 

core > global > global > rank

 

I replaced the entire contents with

<div>{$rank->_title}</div>

 

Brute force, but it works.

Thank you for your feedback. There have been topics put in our feedback area regarding these. 

32 minutes ago, Angel Costa said:

Yes, I downloaded @Adriano Faria's portuguese translation and it came with the right locale. But when I tried to rename it, it gives me this error.

You dont seem to have said what error you mean there. However if its an issue in a 3rd party pack you would need to contact that author. Just to note here, language packs do not ship with locales, as they are something on your server