Marc

8 hours ago, thisisabaddisplayname said:

Was the bug going to be noticed eventually anyway or was it just something that crops up with AWS on the regular?

Also, I was really hoping I broke something again. I love freaking out your sales guy then apologizing over and over for being rude. I'd pay for drinks, but I'm broke. Give that guy a raise.

Its not a regular thing, no. But this has now been resolved, so we shouldnt see it popping up again.

I'm sure our sales will appreciate the drinks 😉 

Picking up on your ticket now

Thank you for reporting. I have added a bug report for this so that we can get it fixed in a future release

Hello,

Please submit a ticket and we can then get some information from you to see if we can track down your issues. Facebook are known to change things at times unfortunately, but Im sure we can get it figured out for you

Hi there. I can see your ticket and have just  responded to this for you. This does need review from another department in your case, so someone will be in contact as soon as possible.

Please submit a ticket and we can take a look to see whats going wrong there for you

17 minutes ago, Afrodude said:

This happened to me too, and I reported the issue. You guys told me it's not related to IPS, and it could be a third-party plugin/ application issue which I don't believe so because I noticed this issue on sites who have zero third-party plugin/ application.

This issue happened because of whenever you are trying to press on "Save" button after editing. The button keep saying "Saving....", and then this message show up. If you refresh the page you will notice that the post is already saved.  

We would generally advise on disabling all 3rd party items and testing, yes. However if you are still having issues the please respond back to the ticket 

If you are sure that there is no limit that has been set for the group that is trying to edit, then please submit a ticket and we can take a look for you to see what is happening

21 minutes ago, Chris Anderson said:

I was totally unaware of the additional available constants that @Meddysongmentioned above as they are not listed in the constants.php Help Guide.

@Stuart SilvesterThere may be value in creating an detailed Help Guide for setting up and utilizing test sites effectively.  Especially considering you rely a great deal on your customers for testing each of your releases, and having fewer support requests benefits everyone.  This could be a collaborative effort between your company and your most knowledgeable customers.

Being an effective tester requires an entirely different mindset and knowledge base than being a community manager.  That is something you have experience with, why not share your knowledge in an easily digestible fashion.  

 

Added to the list for future guides.

So happy there was a reaction for that

17 minutes ago, Adriano Faria said:

Sorry, which one? Couldn't find it. I always like to follow theses topics and make sure it isn't something I did... if it is, I always release a new version soon.

Its likely not related to the issues he is having there, but since you asked 🙂

5 minutes ago, giovanny castro said:

Sent 🙏

We've now got that escalated for you, so hopefully we should be able to get you a resolution soon

Sorry you appear to be upset there. At the time of reading this, I hadn't seen your response to the ticket in question. I have just responded to that ticket requesting access, so if you can pick up on that, we can certainly take a look for you. The information I was giving you there was based solely on the images above

We can take a look  at this in your ticket as we go through. Note however this is not related to your issue. Take a look at the list, and you will notice there is actually a 3rd party item which is referenced before each of those. Thats what is causing this particular error. 

I'm very sorry you appear to be having issues with the software. I have taken a look at your ticket, and it appears you actually purchased priority support only last night. The priority support package means you would be assessed earlier in the queuing system, however of course that Would not have happened until it was purchased. Im not sure what is causing you downtime there, as from what I can see you have an issue with editing. Of course we can get that looked at for you

38 minutes ago, Interferon said:

I see...apologies for the confusion...

No problem at all. These things happen 🙂 

4 minutes ago, Interferon said:

Your support staff thought it was a good idea to upgrade our site to the latest without permission and ed our site up.

As mentioned in your ticket, no upgrade was performed on your site by our support staff. 

The only way in which to do this would be to restore the backups taken before your upgrade. There is no way in which to revert a failed upgrade other than that. We no longer support the 3.4 series in any way unfortunately. However we can offer paid conversions from that platform. If that is something you would like to explore, please submit a ticket on this.

If its any activity feed you are looking to switch off, you can do this from the module. Take a look at the guide here on module permissions. Its the content discovery module you would remove all the permissions from

There isn't a way to simply unhide all unfortunately. You can however select large numbers of items from the hidden content section in your moderator CP, which may make it somewhat faster to achieve. 

7 minutes ago, Joey_M said:

My settings look like the screenshot with my domain.

I've already looked at that link.

Please submit a ticket and include screenshots of your settings. We can then advise accordingly for you.

Hello,

Please submit a ticker and we can take a look

The commission is given to the person referring, and not to both. Any purchase at all is eligible for commission, unless you specifically state for only set items to be eligible.

Thank you for your kind words, Davy. Always happy to assist where we can 🙂 

There is no direct support for that item specifically, however we do have people who integrate many items themselves. How easy that is will of course depend upon the full instructions provided by post affiliate. That said, your issue will be the PHP version there. The current release does not support anything below PHP 7.1, so if they are insistent on version 5, you could not run it in the same location as your community.