Marc

11 hours ago, David.. said:

Mine is showing anonymous users logged in but I have that function disabled!

Are you running the latest release there?

 

13 minutes ago, Dexter_X said:

Trying it with 1 minute cache since yesterday : have not seen any significant changes.

If you are still seeing issues and on the latest release, please feel free to submit a ticket and we can take a look

38 minutes ago, opentype said:

Haven’t checked the code, but I would except it to use this ACP setting:

You're quite right

1 hour ago, Dexter_X said:

so... it is maybe not a good idea to cache such blocks where we expect more "instant update"...

That is indeed how it used to work, however its quite a performance impact unfortunately, so this was changed. 

9 minutes ago, Dexter_X said:

ok... so it maybe means in previous versions that block was not cached (?) 🤷‍♂️

That is correct. It was added in 4.6

10 hours ago, HDiddy said:

@Ihia

Did you ever get this resolved? I have a ticket in support, but curious if you have a clue on what they did to resolve it.

Background task issues are not really a one size fits all. I've taken a look at your ticket and escalated that to a higher tier of support so that we can get that looked into for you

That block is cached, so you would not see it update straight away. This is what you are likely seeing here

You would really need to contact your hosting company if you are getting that message back and you are sure the details being entered are correct. That message is being returned from your mysql instance when trying to connect with the details provided

On 8/27/2021 at 11:01 PM, Ramsesx said:

I have the same issue, a lot of customers with expired subscriptions are not able to renew it.

Another issue, in Germany we had a temporary change of the tax from 19% to 16% and later back to 19%. All customers who had taken out a subscription with 16% during the period will now still be charged the amount with 16% instead of 19% when renewing.

This is actually slightly different to this topic, as this was related to their items on invision, whereas you referring to your own site. Given what you have said about your tax issues however, we will need to get in and take a look at that to see whats happening. I have opened up a ticket for you, so we can look into this further

Looking at the video there, you appear to have some errors on the page, which may well be causing the load issues. Could you please try disabling your ads first of all, and see if they are what is causing the issue. I suspect this may be the case.

Depending on how you wish to list them, you could also use the staff directory for that purpose if needed

https://invisioncommunity.com/4guides/staff-and-moderation/adding-a-staff-directory-r76/

Glad you found the option there. For anyone else who may be looking for the same, you can find this within the following location in the ACP

Members->Notifications->Newsletter (select the edit icon)

Just as an added note here, you may find the following guide of use to use

Are you referring to showing this within the listings? If so, this is something you would need customisation for really.

Unfortunately there is no way in which to do this retrospectively. It will only add topics for items which are posted after that is set up in the category

This isnt achievable other than selecting the correct locale for your language pack. You can do this on cloud from your language pack also

There isnt a way of featuring a download from your standard downloads categories, other than just adding a link to it somewhere. However what is it you are trying to achieve here? I ask as there may be other ways of going about it. For instance, you can add a page in a club where you could add any content you wish, including a link to a download if needed. Or you can even add a downloads section to the club itself and bypass the general categories. It really depends on your aim.

As mentioned by my colleague there, we wouldn't really add this as it goes against financial record keeping unfortunately.

Must admit I'm not sure what it is you mean here. You mention articles, however that's a topics application. If you could provide more information on what you are looking for, we can certainly advise. If its categories however, it would indeed be the above you are looking for

On 6/16/2021 at 9:09 PM, Ody Mandrell said:

We have had an update in the forum program and it would be necessary again to set the counters on the bottom of the site to the above old format. I hope it is possible after the update as well. What do I have to do?

 

You would be removing the format="short" part mentioned above, but within the forums->widgets>forumstatistics template for that. 

Please note, we do not provide official support for customisation, so please ensure you back that template up before you do so.

If you are physically moving the tested site to another server, then take a look at the guidelines here. You can however selectively use the information you need from this to switch from dev to live

The main things to remember when doing this are the following

• If you are converting the other system, do a test first. This will save you having issues on the day you do it for real, and you will know what to expect
• Use -TESTINSTALL at the end of your license key, to use your test key instance. That way you dont have any issues with switching to your live domain. You just move it and set your live license key
• Any issues at all, go to ACP->Support (top right) and see that page to see if there is anything showing up, and (as already mentioned) use clear cache
• Make sure if you are moving from a subfolder, you change any .htaccess files (and indeed ensure you move that, as I have seen people miss that where its hidden)
• When changing your conf_global.php file, back it up, then change it. That way if you make a mistake, you can repeat that process. I have seen many times someone accidentally delete or add something that breaks the site on moving items

One thing you can do to speed up the process, is if you are moving from one location to another with the physical files, make a copy of all the files in advance. Then you can just replace those which have been added or changed.

13 minutes ago, usmf said:

I'll open a ticket then. We tried posting responses to threads of various ages and sizes.

Got that and will see what we can find out for you.

We would need specific examples of these on that larger site, and we would likely need to log in to see if we can see what is happening there, so a ticket may be more helpful on this occasion, yes. On a larger site however, you would likely have more people following items. So when items are followed by a lot of people, its added to a queue task. When they arent, its sent instantly. This is likely why the smaller site you are seeing them straight away.

This would indeed be under Customizatino->Appearance->Emails . The over all look would be "Email Wrapper". You would be best to take a look at the following guide which explains how emails are built up within the system.

https://invisioncommunity.com/4guides/themes-and-customizations/advanced-theming/email-templates-r325/

In addition to the below, please disable all 3rd party plugins/applications and test while they are disabled.

If you are still having issues, it may be helpful to know what was happening around the time this started to occur for you. Has anything changed with regards updates, items you might have installed, or indeed server components. In general the steps to try and resolve this initially would be

• Clear cache in your support area and check if this is resolved
• If there has just been a change on the server, is it something you can switch back and test? If so, try that
• Always disable any server side caching you may have
• Disable any 3rd party items and check
• In the support area, ensure any other items showing in there are addressed

2 hours ago, Nathan Explosion said:

But the issue is a known issue, which has a patch available. Here's my point...

This only becomes descriptive when you click on the "Optional patch available" button - I have to perform an action to see that information, and make a decision on whether to apply the patch:

Whereas listing it in the known issues requires no action to be performed to see the information.

Just making a case for using what you guys have to make people aware of stuff easily.

We would only really show things in there where there is an issue that affects everyone, that hasn't really been resolved or needs to be applied instantly. As the name entails there, what you see with the patches are optional. If you have issues then you would apply them. There is no need to really be applying them otherwise. 

For example, it may be gallery isn't allowing the uploading of images at all. We know about it, we are trying to resolve it, but there isnt yet a resolution to the problem. That theoretical situation may be something we add in there.

Feedback on this of course is always welcome, however it would be more suited to its own topic, rather than this one.