Marc

Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening

Taking a look at this now for you, and will let you know once we have a resolve

Edit: It seems this may need a higher level of support to take a look. I have therefore created a ticket for you, which we will get escalated once we have the required access information

I  see from your ticket there it seems to have been an isolated incident and you have things rebuilt now. Of course if you see any issues like that in the future, please do let us know.

Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on  your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again. 

Renewals are generated automatically. Whether they pay them automatically will depend on the payment methods you have set up, and if you have methods set up that allow this (card payments via stripe, paypal billing methods etc) if the customer has chosen to have payments taken automatically.

Thank you. I have added a report internally for this

Im not seeing any issues when I test on my end with this, adding it on my profile. Could I confirm if its here, or if its on registration? Also, please ensure you check this on a default unaltered theme & language pack, with all 3rd party items disabled

30 minutes ago, jesuralem said:

OK never mind, my smtp relay is actually screwing up my emails...

I disable it for the moment and will open a ticket with them. Sorry for the false issue...

Not a problem, these things happen. Glad to see you found the issue

3 minutes ago, Square Wheels said:

I was a terrible skeptic (still am), but if this is how "tickets" are going to work moving forward, this is good.  🙂

It is indeed. Glad you like 🙂 

What browser are you using there @Adriano Faria ?

Custom blocks you create in pages, would depend on what you set up and what options you choose

It seems this is actually working as intended, however we understand how it's a little confusing having to reënter this. Therefore this has been brought up as an internal discussion, so thank you for letting us know.

Did you manage to get this sorted @Square Wheels ?

This is not something that is available at the present time, unfortunately. However an interesting idea, and I will move this over to our suggestions forum for you

There is no way in which to change the caching for this block independently. I have moved this ticket over to our suggestion forum, so it can be considered.

No problem. Please could you let me know once you have checked that?

Someone will respond to this as soon as possible. We will need to go through your support items first of all to see what has been happening before we respond. Just wanted to reply to ensure you are aware this has indeed been seen

Not so much a bad guy, as long as its used correctly 😄 

Just to confirm, your ticket has now been escalated to our developers for further investigation

One of my colleagues has just been able to replicate this on your site, so I have sent this to a ticket so that we can further investigate

That email link actually appears to be broken there. Could I ask if you are seeing this on default language pack emails, as well as the ones which are generated in french? I ask as there appears to be quite a few areas in your language pack whereby &amp is showing where it shouldnt be, and that its &amp in the middle of that link which is causing issues

Given what you said there at the end of your response, has the banned message been changed to that? If not, its unlikely that is the case. Could I ask if there is anything at the end of the URL, as mentioned by my colleague? Once we have that info, I think we will get this one into a ticket so we can take a closer look

This is actually working as intended at present. A coupon is intended as a "used this time" item. So used in a single transaction. In this case, you are applying it to the initial purchase. Checking that it can be used for renewals means they could use the coupon code at checkout when they are paying for a renewal (that specific renewal). For something whereby you wish to allow a set group of people to receive a discounted rate going forward, you would use groups and apply a discount for the product to that group.

We can only really say to let us know if you see it happen again. I noticed you posted another which you had problems with also. Wondering if it was a local cache issue that you had there

Thank you for reporting, and I have added this to our internal tracker to be resolved.