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Posts posted by Marc
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There isn't currently any facility for doing this within the platform. What is it you are trying to achieve however? In most instances where this is the case, it tends to be for advertising subscription sign up. If you can give more information, there may actually be ways around this, by suppressing items from certain groups, amending error pages etc
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On taking a look there, the most likely cause of any slowdown on any area of your site is that some of your tables are using the MyISAM table engine. As mentioned in support area of your Admin CP, InnoDB database tables typically perform more efficiently and reliably than other database engines such as MyISAM on most modern hosts when configured correctly. It is strongly encouraged to ensure all of your database tables are using the InnoDB storage engine, and that your hosting provider has configured MySQL for InnoDB use.
Once that is done, test again to see if this has resolved the issue. Its very likely it will. If not, the next step would be to disable any 3rd party items you are running and test this without those items in play
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If you are familiar with MySQL, and only after ensuring you have full backups, you can actually delete the indexes on that table while you switch it over. Once done, go to support in your Admin CP and it will prompt you to readd the keys
Incidentally, you may find this helpful with your defaulting
https://dev.mysql.com/doc/refman/5.7/en/innodb-row-format.html -
The issue with this has been resolved on our site. Of course let us know if you see any others
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There doesn't appear to have been any update here, so we can only really make the assumption that the issue was resolved. If this is not the case, do feel free to let us know in the ticket created
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While it may not be, there is every possibility that it is. I would suggest changing those, then rebuilding the search index from System>Settings>Search. Once that is done, let us know if you are seeing the same problem
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I've split this off into a separate topic for you, David. I'm not sure what you mean here by only being able to appl yto the immediate cart account. Where else would you be looking to apply a couple. Please could you clarify?
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Glad to hear that sorted the issue for you
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12 minutes ago, MediaDIGI.com said:
You are right. Checking their profile details I see this message: "User registered. Spam Defense checked and returned score 4 - account flagged for admin approval."
Thank you,
No problem at all.
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No problem at all. Enjoy your day 🙂
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4 minutes ago, Matt said:
I like mine a lot. He knows what I want without me asking for it. I get good service and we have a lot of laughs. I also know he works hard and is good at what he does.
With Matts head of hair, I can concur his barber works hard
#jealous
- The Old Man, InvisionHQ, Mark H and 2 others
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On taking a look at your site there, they appear to be members who are awaiting validation by yourself. The pruning is for members who have not validating their account themselves (email validation). Manual validation needs to be approved or rejected by admin
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12 minutes ago, MediaDIGI.com said:
IPCommunity updated and ticket opened with admin access. Looking forward for a solution.
Thank you,
I see your ticket there now, so going to get this looked at for you
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I have reported the issue with guest access. You need to ensure you are logged in as a user with a valid up to date license in order to access support areas
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Could I please confirm you are using the latest release of the platform first of all? If so, please let us know and we may need to get a ticket opened with you to take a look at this
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Just now, theqkash said:
Well, I have removed files within datastore and cached files of js files several times and it didn't fixed the problem, but files actually has been recreating, so it wasn't issue of chmods or something. However - recreated js file root_library.js was just cut in some part, so it was impossible for all js stuff on site to work. Recreation of that file each time was cutted in different part. Changing memory limits and settings of php didn't solved the case. However I'm pretty sure that it was not a case when it was impossible to write files on server, which has been sugested in email response.
I'll soon update it on what you've asked now for so you'll be able to examine. Honestly, I don't want to make this problem happen again 😉
Completely understandable. We have requested access from yourself now, so we can get a look and see whats going on
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Just now, opentype said:
It’s called “featured records” when you create it.
That man knows his pages app 🙂
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5 minutes ago, BankFodder said:
Well it's obviously going to happen again. It will be interesting to see if other people have had the same problem and will post on this thread
In your case it appears to have been cache, so its actually not likely.
11 minutes ago, theqkash said:To be honest... I have the same. It has just started running without any reason, while Invision support on email has written to me that I have problems with saving files in datastore... which is not true.
Yours we are looking at with you in your ticket, and is an unrelated issue. The outcome is the same, but the cause very much isnt. It seems there is an issue with the system writing correctly to your server somewhere.
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Please could we have the conversation regarding our changes within the appropriate topic, rather than in someones support topic. Thank you.
10 minutes ago, SjorsK said:To summarise, less services for higher fees.
With this, actually it's the opposite. We previously provided no support on the community, then provided little support on the community, now we provide full support and better staffing levels of support on the community. With regard tickets, we can send to tickets from here if there is a need to do so, as you saw above, so that part really hasnt changed. We can escalate as we did previously, report bugs as we did previously. You simply type your issue in a different location
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You would select the option below those 2 for account related items. I have however created a ticket for you, so we can assist with your billing query
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We cannot assist with customisation as part of support unfortunately, but on a brief look over that, it looks good to me.
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4 hours ago, Fast Lane! said:
Thanks Jim. Appreciate you checking :). If there was a way to confirm the ticket was submitted via an automated email that would certainly be nice.
Do you happen to have the cost of direct ticket support figured out yet? It appears to be a premium support add on after our licenses renew. I'd be interested, depending on the cost. Thanks!
There is already an email sent confirming receipt of a ticket by the system. I can see your ticket relating to email templates if this is what you are referring to?
Priority support adds email support with your license. That includes same-business-day response time and software upgrades performed by us. Priority support is billed at the same rate, annually. This is currently priced at $1250 .
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I have moved this to our suggestions forum for future consideration. At present there are indeed smaller versions of images created for use in areas such as these for thumbnails (as you can see in the image name there), however they are not exact size images as mentioned.
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For support issues you would post in here, in the same way you have been in tickets. If its then something that needs to be taken to a private settings, we can take this to email if required, as we do at the moment.
Group-specific starting point
in General Questions
Posted
The only way to do this within the software itself, would be instead of creating 2 pages, you just create 1 with different blocks that the different groups can see.
Example
Topic feed - Thats fine as people can only see their own
WYSIWYG block - Permission only given to group A
WYSIWYG block - Permission only given to group B
Some page builder block- Permission only given to group A
Some page builder block- Permission only given to group B
And so on