Marc

On 8/15/2021 at 5:51 PM, Pavel Chernitsky said:

Hi, coming back to update on the issue. 
We've upgraded to 4.6.5.1 and did an achievement rebuild as you suggested, but unfortunately the point still don't add up to what they should. 
Here is an example of a user that has posted 9490 content items, but has over 20K achievement points (can we just calls those "APs"? I'm soooo tired of misspelling acheivment... see? did it again).

Any other ideas as to what can cause this?

 

I have created a ticket on this for you, so we can try and get to the bottom of your issue. I will respond to this shortly

On 8/22/2021 at 2:23 AM, 10Plays said:

Hi, I bought a license key for a fully created site I Made already but when I went to change the demo key to the activate key it says key has already been used, help?

I believe I have tracked down a demo that you were using to create a site, and it seems you have inadvertently created a new account, rather than clicking to purchase your demo. We can certainly get that sorted out for you, and I have responded to your ticket on this. If you can take a look at my response and confirm, we can get that done straight away for you

18 hours ago, Daniil145 said:

Which?

 

What my colleague is saying there, is that writing a plugin would be the only way in which to do this. I'm not aware of any personally that do this, but it would be worth checking in the marketplace. 

47 minutes ago, Simarilius said:

I'm now suspecting a new type of Ad from Google which started poping up a few weeks ago, in combination with the Adblocker
If i find time, i'll try to reproduce it on my site

I suspect its quite possible this is the case. Either with ghostly or adblock

Incidentally, I just tested with ghostery myself to see what I could find out, and it doesnt seem to cause any issues here. Of course it may be user specific

@Kjell Iver Johansen and @tigerhome de . Please could you check with the users who are having this issue the following, so we can see if we can get to the bottom of the issue for you guys.

1. What version of firefox is being used in cases where this is happening?
2. What browser plugins are being used on those versions
3. Also ask specifically if they are using "Ghostery", as this has been mentioned above by @Simarilius as a possible cause, so it would be good to rule this out.

As much information as you can get from the users as possible would be helpful. 

16 minutes ago, riko said:

Aaand now it suddenly works without me changing a thing.
Maybe it was caching thing and I was too quick between deleting the old and creating a new test forum but it accepts my licencekey-TESTINSTALL now!

Thank you all for chiming in and giving me a piece of your time.💪

Cheers!

Glad to see you managed to get it working 🙂 Happy testing

Generally the only explanation there would be that you are indeed not installing at the exact same location, or that you are not using the test key. Looking at what you have on your licensed test URL, could I confirm you are including the www? This is the most common mistake there. If not please let us know and we can continue via ticket

Just now, Nathan Explosion said:

It saves to the local storage in the browser (not a cookie)

There isn't any way in which to really do what you are asking directly there. As mentioned above, you would be much better to have a database which is built specifically for that purpose

As mentioned above, it sounds like you may be using "with traffic" for running your tasks. In some sites that may be fine, however if you have a site where there are quieter periods, it will result in your tasks being run less frequently than they should be. Please switch to cron if this is the case, and let us know the result.

20 minutes ago, AlexWebsites said:

Thank you very much, my bad, because I never even thought to look at the ACP "staff" section. for moderators. I was only looking at the group settings. I do see that setting that was off. 

No problem. Glad we could get to the bottom of the issue for you

1 hour ago, AlexWebsites said:

Thanks, I appreciate it. I just replied.

Not a problem. As suspected by my colleague there, the issue is that the moderator group has restricted moderator permissions on the "forums" tab of moderator permissions. In this case it was the permission "Can set best answer/solved for questions and topics?". Therefore the user was not actually a moderator in that respect

12 minutes ago, Brad Eden said:

Thank you Marc. We’ve communicated in the past on minor issues and upgrades. As you know I have a great deal of respect and appreciation for the Support team this software provides. This prolonged issue just has some of us a bit on edge.

Fully appreciate that. Unfortunately on this occasion it was an issue on AWS side. It should be resolved now, but of course please feel free to let us know if you see any further issues

We are aware of the issues, and these are being looked into at present. I will update on here once this is resolved

6 hours ago, AlexWebsites said:

I've confirmed this on two of my sites this evening that the users were not online and they still did not get an email and no email dispatched in logs. They only received a site notification.

Check you are running the latest release with all patches installed, and also disable any and all 3rd party items while you test this. If you are then still having an issue, please submit a ticket so we can take a look

 

3 hours ago, Anawa said:

BTW, users on my site do not get notification when someone posts on their profile. They are only notified when they reply to that post and someone replies back. Please check on your end if possible.

The same as above for this one, Anawa. 

15 hours ago, Kjell Iver Johansen said:

Yes I had the app in developermode doing this, but it was not at all possible to connect the two accounts in developermode. Have you done that before? When i tried that with testuseraccount from forum it gave an error in fb.

So fb have now opened my app for 24 hours and it is now working and I can connect the two accounts and I have replied to them with the info and hopefully it will work as intended tomorrow.

The hole procedure with facebook seems unproffessional to me. When i replied to them now with login info I got an automated e-mail saying; "

Your appeal has been rejected multiple times. As a result, this case is now closed and can no longer be replied to."

 

Hopefully that gets them to approve it for you. I agree, the procedure on facebooks end is far from being ideal, and in addition seems to change constantly. We are essentially playing catch up with their changes at times to ensure you guys have the facebook connection.

13 hours ago, AlexWebsites said:

Global, no forum restrictions. 

Please check your emails. I have created a ticket for you on this, so that we can get on there and take a look. From what you are describing, you appear to have done everything correctly

3 hours ago, High-End said:

Hello Marc,

I changed the Data string in the current translation and it works!

Thanks!

No problem at all. Thanks for letting us know

4 minutes ago, Joey_M said:

I can't access the ACP, I get page errors throughout the site.

Indeed as Adriano mentioned above, you need to add this to a constants.php file. The intention of this is for circumstances where you cannot access the normal functionality of the ACP.

You can try recovery mode, which you can find instructions on here.

Reaching out to the author of that plugin may also help both yourself and others who may hit the same issue there.

Those are more the developer related guides you are looking at there. What you need is the formatting guide here. This should help you to achieve what you are looking to 

Just now, High-End said:

I know, but you can change it manually in you database, per table, like I did.

Thats correct, yes. If however you are having issues as shown above, its your hosting company you would need to contact there

9 minutes ago, High-End said:

Did you solve this?

You would need to contact your hosting company regarding this issue, as its generally an issue with the mysql configuration

5 minutes ago, High-End said:

I am an Admin with full access.

I found the part I was not seeing, my bad 🤓

No problem. Glad you found what you need 🙂