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Giphy stopped functioning


Go to solution Solved by Adriano Faria,

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Posted

Hello

Seems like the integrated Giphy app stopped showing Gif's , either when i search for something and even when i dont and just load its box , then it used to show some random ones but now it doesnt

Any clues why ?

 

 

Could contain: Page, Text, File

Posted
2 minutes ago, Adriano Faria said:

switch to the public one just to test.

I tried that too, same issue

Gif's i have posted previously still shows in posts,  if that helps in any way ?

Posted

Please check that your server is still able to make external requests. It seems like something is erroring out there and thus, why you are not able to fetch any gifs in the overlay there.

  • 2 weeks later...
Posted
On 5/9/2023 at 11:14 PM, Kenneth Baker said:

Issue solved, there's some odd issue with the custom key and the setting to switch to the public wasnt saved

thanks for the replies

What did you do exactly? Could you share with us?

Posted (edited)

Same issue here. 

We created a Giphy Account and added the API Key to IPS and GIFs were working again.

We also tried to switch back to the public but its not working .. only with custom API Key.

Edited by CcM04
Posted (edited)

Tested locally in dev/test and also on my test and live sites...

In short...the default key used by Invision has been banned (below test image is from this site, follow up images from my testing)

 

Could contain: Page, Text, File, Webpage

 

If you pop a var_dump into the giphy function in the Editor module (core\modules\front\system\editor.php) as follows:

Could contain: Text, Page

 

You get this response:

Could contain: Text, Document, Mathematical Equation

As this isn't picked up by the error check (as it is checking $request['message'], which doesn't exist in that response) it progresses all the way through to "No results to display" as the returned information to the front-end.

Fix: switch to a custom key if you are using the default key provided by Invision.

 

 

Edited by Nathan Explosion
Posted (edited)
4 hours ago, DawPi said:

What did you do exactly? Could you share with us?

With someone else's help i took the default key and entered it in the custom key field, it worked until recently, since a few days ago that stopped working and still neither did my old custom key so i created a new one

Edited by Kenneth Baker
Posted

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

  • Management
Posted

It looks like the key that our Giphy rep set up has now been blocked, likely because of the sale. I can reach out again but I think we'll just adjust the set-up to recommend you set up your own custom key.

Posted
On 5/24/2023 at 10:48 AM, Matt said:

It looks like the key that our Giphy rep set up has now been blocked, likely because of the sale. I can reach out again but I think we'll just adjust the set-up to recommend you set up your own custom key.

Dang... thanks for sharing this with us. Before setting up our own keys, should we wait for news/response on this issue?

Posted
13 hours ago, Randy Calvert said:

If you created a new key, there is a rate limiting unless you have had the new key approved by giphy for production use. 

Thanks for the answer

With all this i think we got to the point where its not worth anymore to bother and get this feature to work and might as well just have it removed

  • 3 weeks later...
Posted

This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.

Posted
46 minutes ago, Marc Stridgen said:

This issue has been resolved in the latest 4.7.11 release. Please upgrade to resolve this, and let us know if you have any further problems.


I have upgraded to the latest release

Could contain: Gray, Text

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