Arcade King

Great idea but no we don't use it. It's hard enough with sites like Facebook taking traffic and discussion away from the main forum.

I obviously didn't make myself clear. It was a general observation about people having to complain before action is taken where a bit of foresight and planning could have avoided the mess. I think this is the biggest grip people have right now. I genuinely believe the IPS staff are doing a great job. I recently had my VB migration issues resolved by @Stuart Silvester and my forum has never been better. Going against the grain here and I know the decision has been reverted but yearly payment was another non issue for me, shame we can't have both options. I like to pay my bills and not have to worry about them but I understand people don't like change and if that's the way its always been done here in the past so be it.

Several observations as a new customer. Since moving to IPS there seems to be a lack or foresight on major issue like the one that's being discussed. No support for Zapier for self hosted comes straight to mind. It also feels to me that self hosted customers are being treated second rate which is sad. I've noticed many questions regarding self hosting being skipped over and ignored. I've got zero issue with a price hike as long as I'm getting value for money. Compared to its competitors IPS is by far the best and I've tried them all (Troll as some might). I'm sorry but trying to blame IPS for your lack of traffic or ability to sustain your site is wrong. Social media is the real enemy to the traditional forum. Hopefully the IPS team sit down and think hard before making announcements like this in the future. I can understand peoples anger having this dumped on them with little to no warning.

Happy to pay extra for a premium product however not sure how I feel paying for support for issues created by the software itself. Myself and my users have been very happy since moving from VB5. I've put in a handful of requests relating to the conversion such as passwords not transferring, VB5/4 links not pointing to the topic/posts they are supposed to and other errors in the Admin CP. In each case support has been great to a certain point with "yes we have a fix" but none of the issue have yet to be resolved. Should I be paying for premium support for these issues that are out of my control?