General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
3,575 topics in this forum
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I know html is sanitized but in theory couldn't this allow a clever person a way to inject malicious code? Just trying to understand the risks before I use this option
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 305 views
HellO: I have GALLERY purchased, so I wish to (validly) up load videos to post. And, I wish to also post videos in a forum message as well ( which seems to accept a different encoding format! ) I have tried various file formats outside of our software to see which format will play the best on both hand-held & desktop. That experiment yielded mp4. These other encoded videos did not play or otherwise failed: mpg & wmv. Using Adobe Premier, I used encoding variables set for HD cable / television broadcasting. However: That does not achieve the results I am looking for or simply fails! HELP: Would you know the …
Last reply by da1Bear, -
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- 2 followers
- 11 replies
- 722 views
This morning, I got an email notification of a message (I removed identifying information): Hi Carole, A user has sent a message using the Contact Us form. Annie xxx ( xxxxxxx@googlemail.com ) said: Where are you? …
Last reply by rhocar, -
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- 1 follower
- 1 reply
- 208 views
Why is there no cancel subscription button? I have wasted time looking for something that seems to be missing, is there a cancel option anywhere?
Last reply by Randy Calvert, -
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- 1 reply
- 190 views
Is there a way I can send a mass email to all my registered members or make sure they get an update of a new post in their email? Thank you
Last reply by Daniel F, -
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- 2 replies
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I'm importing users from another system into pre-created Clubs. Is there a mechanism to add these members to one or more clubs on import, or after import in bulk? Thanks!
Last reply by ICCS, -
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- 4 followers
- 4 replies
- 252 views
Hello, Unfortunattely, after several years, our forum is not active anymore. But with a lot of post, we want to keep the history available. We're looking for a solution read only. Do you know a solution for having an export of the site in static ? (no more interaction / no more registration/reply and no more database etc.) I will try HTTrack Website Copier later this week but maybe if you know something Thanks again,
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 197 views
Does anyone have any experience with this? I've set my forums up the way I'd like them to look, but I have no idea how to migrate them over to basically be the members section of my squarespace website. Has anyone done this? Thanks!
Last reply by Marc Stridgen, -
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- 3 followers
- 8 replies
- 274 views
I can no longer find the page that lists all supported embed in invision community. I tried pasting an instagram link to a video but that doesn't work. I was able to paste the embed as HTML but is there no support for instagram embed? Thanks.
Last reply by Marc Stridgen, -
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- 2 followers
- 4 replies
- 250 views
Where can I get the most written informations about moving to cloud? Thanks.
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 195 views
Hi, I am working on custom badges; what is the maximum badge size allowed?
Last reply by Marc Stridgen, -
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- 2 followers
- 1 reply
- 233 views
Does Real time Trending Content also show blog content?
Last reply by Marc Stridgen, -
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I try different options but I understand how it works if you had such an experience, tell me, I will be grateful
Last reply by Marc Stridgen, -
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- 2 followers
- 2 replies
- 201 views
How do I merge posts on different pages? When I select one and change page, it automatically deselect previous one...
Last reply by dutchsnowden, -
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- 1 follower
- 1 reply
- 252 views
Hi, Have just read that support tickets will be depreciated. We use this functionality to provide confidential advice and support to young people who don't want to use the public forums to access help. Are there any alternative solutions or is it possible for us to keep this functionality as it is incredibly popular and many of our members really depend on it. Thanks, Liam
Last reply by Marc Stridgen, -
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- 3 followers
- 2 replies
- 239 views
When I look at the group badges that you use here on invisioncommunity.com, they look pretty sharp to me. However when I upload images in the group settings, the badges in the postbit look either way too big (when I use images with a higher width/height in pixels, e.g. 500x200) or very blurry (low width/height in pixels, e.g. 50x20). How can I make my group badges look as sharp as yours?
Last reply by MMXII, -
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- 2 followers
- 8 replies
- 279 views
This might be a stupid question, but I cannot find the correct setting in the AdminCP to control the Max File Size restriction in the editor's upload field. Where can I adjust this? Also, why is there no space between the current setting (24.41) and the file suffix (MB)? I want it to look like the Max total size info (24.41 MB instead of 24.41MB). Thanks in advance!
Last reply by MMXII, -
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- 1 follower
- 6 replies
- 199 views
Hello, 🙂 I wanted to post comments in your blog, in the Courses and lessons entry, for instance, but I can’t (there is no editor). Is this normal ? Thank you 🙂
Last reply by SecondSight, -
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- 2 followers
- 1 reply
- 287 views
Hello, I'm trying to figure out how to replicate this? The dropdown of months below takes to the search results of this sub forum. How do I implement this? Thanks,
Last reply by Stuart Silvester, -
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- 2 followers
- 3 replies
- 223 views
I've promoted a few posts on my forum so they're listed under "Our Picks", however now those also appear in every notification email being sent. Is there a way to remove them from the notification emails? Thanks!
Last reply by Marc Stridgen, -
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- 2 followers
- 5 replies
- 254 views
Hello, is there a way to prune/archive old private messages of all members or members who have been active since a specific time? In the meantime our pm table is so big and we have thousands of pms (15-20 years ago) from non-active members. Also I can not find a feature to manage my own pms. Even in my mailbox I have hundreds of old pms I want to delete but there is no feature for mass deletion. Thanks in advance for any help. Best regards, Roland
Last reply by Marc Stridgen, -
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- 2 followers
- 6 replies
- 284 views
We re sharing a lot of posts from our forum to social media. When we share, a generic logo from our forum shows up on social media. Not very good… How can we change this to show the first picture in the first post in a thread instead? Thee was a maintained Plugin for this in the marketplace, but no longer supported. Example: https://aseannow.com/topic/1293981-as-election-draws-near-dissolution-rumors-grow/ Please advise.
Last reply by Adriano Faria, -
- 2 followers
- 1 reply
- 279 views
So I'm trying to set up an online newspaper covering local news in my area. However, I need some kind of plugin that works with Pages. That basically requires a subscription or signin in order to read the full article. This way, when people visit my website and read my articles, they're forced to sign up. So that way I have their e-mail address for my Weekly Newsletter. Or I can. Provide a preview and force people to subscribe. So below is a example of what I'm talking about used by another newspaper. https://wvdn.com/125897/ So does anybody have any recommendations?
Last reply by opentype, -
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- 1 reply
- 299 views
My website link is crazyforum.no I need help with google adsense. I've tried to times but they say i don't follow their guidelines. Someone told me if i want to have adsense on my website, i need to have blogs. So my question is. Is it possible to have google adsense without blogs and only forum? Is it a theme i need to buy? How can i get adsense working on my website?
Last reply by Jim M, -
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- 2 followers
- 12 replies
- 609 views
I reached out to my payment processor because a certain customer of mine was double charged twice in a row. Stripe is telling me that invision community is sending 2 webhooks for his payment creating 2 different transactions on there end. How do I resolve this?
Last reply by Randy Calvert, -
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