Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by teraßyte,
23,028 topics in this forum
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- 1 follower
- 22 replies
- 1.9k views
I followed the followed the recommendations for moving the forum from www. to forum. I the cleared system caches. updated the conf_global.php board_url from "https://www. ..." to "https://forum. .." restarted php and cleared system caches again. Now the now license key error won't go away (attached). I've tried clearing caches again, restarting php (due to opcache)... I still had a couple of weeks before renewal and i've paid the bill and the under settings -> license key, it's still showing the error, however it's now showing the new renewal date. I've clicked check again. refreshed license key. and even tried to i…
Last reply by Marc, -
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URL change
by CBVG12-
- 1 follower
- 3 replies
- 558 views
Hello, I am trying to change my URL but i dont know how. I just got this today. The email said my URL is temporary but i dont know how to change it to what i want as well as any logos. Please help.
Last reply by Marc, -
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- 2 followers
- 29 replies
- 2.6k views
Hello, i have a problem, i just reinstalled the platform from 0, and i saw some problems during configuration When i try to visit activity, wrong aspect for content, on every template, including the default one! Eg : https://zerohp.ro/index.php?/discover When i go to some profiles, same problem! Eg : https://zerohp.ro/index.php?/profile/1-admin/ I repeat, it's fresh new installed platform, i unninstalled the plugins and aplications and same problem! Do you have any ideea?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 581 views
Today I got this error and my 2 friends on IPS 4.7.7... Please verify. <?php exit; ?> Sat, 18 Feb 2023 12:06:29 +0000 OutOfRangeException: (0) #0 /var/www/vhosts/bimmertech.pl/httpdocs/system/Data/Store.php(214): IPS\Data\_AbstractData->__get() #1 /var/www/vhosts/bimmertech.pl/httpdocs/system/Lang/Lang.php(107): IPS\Data\_Store->__get() #2 /var/www/vhosts/bimmertech.pl/httpdocs/system/Lang/Lang.php(122): IPS\_Lang::getStore() #3 /var/www/vhosts/bimmertech.pl/httpdocs/system/Dispatcher/Standard.php(61): IPS\_Lang::languages() #4 /var/www/vhosts/bimmertech.pl/httpdocs/init.php(935) : eval()'d code(15): IPS\Dispatcher\_Standard::baseCss() #5 /var/www/v…
Last reply by Marc, -
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- 3 followers
- 10 replies
- 960 views
I've been a paying customer for over 15 years but I'm not eligible or support. I can login to https://invisioncommunity.com/clientarea to see my purchases but my board is now offline as the login during upgrade fails with correct email and password?!? I found this 🙂 🙂
Last reply by Marc, -
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- 1 follower
- 7 replies
- 720 views
Hello when trying to login via FB 1) i get this error facebook.com/dialog/oauth?client_id=243159746165901&response_type=code&redirect_uri=https://parents.org.gr/forum/applications/core/interface/facebook/auth.php&state=2-aHR0cHM6Ly9wYXJlbnRzLm9yZy5nci9mb3J1bS9sb2dpbi8=-5d8ffffcad938874a172e4967ddc2028-aHR0cHM6Ly9wYXJlbnRzLm9yZy5nci9mb3J1bS8/X2Zyb21Mb2dvdXQ9MQ==&code_challenge=xM_qAbsK0EKI6an98Vxu2FaUfyb0YD3U2NihfxVh__E&code_challenge_method=S256&scope=email (the app previously had worked). I read that this feature and others from FB will be deprecated anyway in the future, (correct ? or did I get it wrong?) So, in…
Last reply by Gary, -
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Have users load their pics into their gallery, then they link to those pics in the forums I yesterday I changed the size of the default thumbnails and Large Pictures size (pics tend to be larger now, so was adjusting), and clicked YES to the rebuild, but going into older posts the links are now bad Here is an example page: https://www.macrossworld.com/mwf/topic/48119-macross -magazine-for-anime-and-hobby-fan-ariiimai-booklets/#comment-1520310 That first image in that post shows this now The URL which gets a 404 is this https://www.macrossworld.com/mwf/uploads/monthly_2020_04/large.20200418_210013.jpg.6f1da44b1c20ba39e3db91ce9cd31dec.jpg On the serve…
Last reply by Gary, -
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- 2 followers
- 16 replies
- 955 views
I can't find the program for checking when installing a new ISP_51de8. Also, the instructions are a bit vag. Do I need to set up a database, or is it done within the program? Here is what I have done so far I have Installed PHP 8.2.3. It does have MSQL not sure of the version. My host is SiteGround, self-host. I moved the files from the ISP_51de8 folder into the folder public_html. I then get an error when logging into www.home2000.com, 404. Is there anything I have to edit in any files? Do I need to create database files? Lastly, I would like to have the check file and knowledge on using it. The documentation in the manual was a bit confusing to me. …
Last reply by Marc, -
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- 1 follower
- 2 replies
- 744 views
We have some rather "private" individuals on our forum and we have had a few requests asking if it is possible for them to "block/ignore" certain users and their comments. Is there such a possibility, or would admin need to perform and "block" of sorts? Thanks Hans
Last reply by HRN-Admin, -
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- 2 followers
- 17 replies
- 1k views
Hi folks, looking for a few pointers if possible after spending a while trying to debug this. My forum was(is) on 4.5.4.2 and then one day recently it went offline suddenly, and I think it was 500 errors I was initially getting from it, and largely since. If I understand correctly in this version, PHP 7.3 was recommended, and 7.4 was supported at least. Part of the issue currently is I do not know what version of PHP the host was previously running before a change was made, but I'm going to assume for now it was 5.6.40. Additionally I don't know what PHP versions were supported with 4.5.4.2 IPB, but am assuming 5.6.40 still was. The host now only provides PHP 7.…
Last reply by Cretster, -
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- 1 follower
- 3 replies
- 686 views
Hello, I have tried multiple times to create a page on our site. We have done this many times, it is nothing fancy at all. It is a manual HTML page with no site wrapper and one CSS style guide linked. Whilst the page creates in the admin centre, when I click to 'View the page' or I type in the expected URL, my site says "The page you requested does not exist". I have tried putting some code in, or doing it blank. I haven't been as active as normal on Invision for the last few releases. Has something changed in Invision that means I have to create a page and do something to physically publish it to the live site? Or is there a box I'm n…
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 668 views
How can i stop the auto renew process? do not renew maf.eventguyz.com but others are coming up that i may not want to renew and would like to know how to stop the auto renew process.
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 683 views
Where's the guide on how to set up a Facebook app, so users can log in and register? I can only find stuff about Facebook Pixel or something.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 576 views
Hi All - Whenever I insert a hyperlink, I am trying to find a way where hyperlinks are automatically changed to the color blue. The way I am changing the color right now is manual, where I need to highlight the hyperlink in the post, and then use the color feature to change it—which is time-consuming. Is there a way to have it automatically set up so that all hyperlinks are blue? Wasn't sure if that was natively built-in or if there plugins. Thanks!
Last reply by Jim M, -
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- 1 reply
- 397 views
I looked around but I don't see any way to make this not happen - when using the "All Activity" feature to see the latest posts etc., it bumps blogs to the top of the stream if the poster edits it. It's not the end of the world, but occasionally someone will edit their blog quite regularly, causing it to stay at the top of the queue for all users and it looks like new content when it's not. Is there any way to make this not so?
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 702 views
I have a member that purchased one of the tiers ($25)of subscriptions on my site on 7/2022 and expires 7/2023. They are wanting to upgrade to a higher tier ($60). The system is trying to collect quite a bit higher than it should for the rest of the year ($50.14). Since they are half way through their initial year subscription; I'd expect it to be around $30 for the difference in upgrade costs. Why is this calculating the pro-rate like this?
Last reply by Dazz, -
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- 1 follower
- 8 replies
- 800 views
My Users are complaining that every time they enter a given Topic, they're automatically pushed to view the very first Post of that Topic even if they've previously read it. Is there an option to that allows Users to visit the Most Recent Unread Post First?
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 639 views
I have a stuck file move task that got to 79.61% and has stayed there. This is a move from S3 -> server file system. It is throwing a "MySQL server has gone away" in the log when I try to run it manually. Only the SQL server hasn't gone away... my site is operating fine otherwise. I've restarted SQL, I've restarted the server, but that task remains stuck. I've run a table optimization on my entire database (I didn't expect this to do anything, it was more to test the SQL server under some additional load), and it was completed without issue. Notably, when I manually run the task queue, a few PWA notification tasks will run first before the f…
Last reply by Jim M, -
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- 1 reply
- 548 views
Invision itself doesnt show it as unsupported unless you click on Marketplace. After upgrading it took me a while to find what throws the 500 error for commerce/store/customer view. In case other experience the same issue.
Last reply by Jim M, -
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- 4 followers
- 34 replies
- 2.4k views
Hello! Found something weird, not sure if anyone else is getting it or if I'm doing something wrong. But I have a Pages database with the Publish Date field activated. I'm trying to populate this database with backdated historical articles. The IPB system is letting me do this... eventually. But for the entire system to accept it I have to publish and edit the record several times. Here are the replicable steps: Step 1: Create new story as normal via Pages interface. Step 2: Set Publish Date field to a past date, instead of 'immediately'. Step 3: Publish. The system for some reason does not accept the past date, and instead acts as if we pu…
Last reply by Dreadknux, -
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- 2 followers
- 8 replies
- 638 views
Many folks on our forum are seeing this issue. It started after latest IPS upgrade. Prominent on android phone - Chrome browser.
Last reply by Nathan Explosion, -
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- 2 followers
- 1 reply
- 587 views
Hi there, I'm setting up some commission products under Commerce. I added a main product "animation" and wanted to use the "custom fields" to add "extra options" for the customer to choose from -or- add to the main product before checkout. Now, the part on adding "custom fields" and linking them to the main product under "Stock & Price Adjustments" wasn't a problem. I ticked off the "Use different stock levels and prices depending on custom field values" and added the price to each "extra option" and saved it. So when I tried it the price adjusted as intended (see pics) "No Extras = Animation 1200 // Gore +300 = Animation 1200 + Gore 300 =1500) but the PROB…
Last reply by opentype, -
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- 1 follower
- 1 reply
- 417 views
Hello, I would like to have an imported RSS feed be posted in one single topic instead of creating a seperate one every time new content is being added to the feed. Is it possible to do that with IPS? Greetings
Last reply by Marc, -
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- 1 follower
- 1 reply
- 589 views
I received an email today telling me to mark the post as solution, but the problem is that I don't have access to do that... 🙂 Topic: https://invisioncommunity.com/forums/topic/472008-how-to-execute-a-button-in-ckeditor/
Last reply by Marc, -
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- 2 followers
- 1 reply
- 634 views
RuntimeException: (0) #0 /var/www/html/107626/init.php(1520): IPS\Cicloud\applyLatestFilesIPSCloud(NULL) #1 /var/www/html/107626/applications/core/modules/admin/system/upgrade.php(548): IPS\IPS::applyLatestFilesIPSCloud() #2 /var/www/html/107626/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_applyCic(Array) #3 /var/www/html/107626/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString() #4 /var/www/html/107626/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\system\_upgrade->manage() #5 /var/www/html/107626/applications/core/modules/admin/system/upgrade.php(54): IPS\Dispa…
Last reply by Stuart Silvester, -
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