Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- How to hide /admin to public?
- Last reply by Egorkin,
22,552 topics in this forum
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- 1 follower
- 3 replies
- 171 views
The speed of my forum is noticeably faster when logged out, should it still close to that speed when logged in? When clicking a link logged out the page will load instantly, but when logged in, there is 1-2 second delay.
Last reply by marklcfc, -
- 0 replies
- 193 views
I'm looking for comments on a setup:- Our original setup is a 16CPU 30GB Ram AWS server about to change to 36CPU and 60GB Ram. Since IP4 Upgrade we need the extra cpu, before we could get 1500+ clients on real-time, now we are lucky to get 750+. mySQL is seperate too. Now has anyone used a loadbalancer and AutoScale with AWS as we only really need 10GB Ram max and more CPU. We also use Varnish to help caching to lower the load on the servers. As this would reduce costs and improve performance at peak times?
Last reply by georgebkk, -
- 1 follower
- 3 replies
- 168 views
have a 30 second timeout issue uploading via the gallery interface, would be a LOT easier to upload via ftp and not ahve to babysit the uploads and not deal with the limits.. cant find details anywhere.. is this not possible for some reason?
Last reply by Joel R, -
- 1 reply
- 201 views
Since updating to 4.1.14 all of our pages now state that no one has permission to view them. We checked all our pages, and they're set to allow EVERYONE to view the page. Please fix this ASAP as this has a major impact to our community. (Support ticket has been entered) Edit/Update: Whatever page is set to our 'Main Page' will show the Permission Error Sorry, there is a problem You do not have permission to view this page Error code: 2T187/3
Last reply by Strikes, -
- 1 follower
- 1 reply
- 208 views
I just upgraded my testboards to 4.1.14 and I have 2 questions: Why are posts and topics beeing rebuild this time? (What has changed in this version with the posts and topics that was not in the previous version?) Why does two identical boards have so different look in ACP when I do manual rebuild? Board number 1 - only this picture Board number 2
Last reply by Rhett, -
- 4 replies
- 189 views
Hi, Is it possible to add a note that I only accept real names when they register? Below Display Name. Best, Stig
Last reply by stig olsen, -
- 1 follower
- 2 replies
- 129 views
Please, somone can help me to put an ad after a category in IPS 4? Thanks. I used this in ipb3:
Last reply by pequeno, -
- 0 replies
- 147 views
About one third of my emails are going into error log (and not reaching Mandrill). If I click on Resend in the error log they go through. Any ideas? TIA Jim
Last reply by JimJimJimJim, -
- 1 follower
- 0 replies
- 140 views
I have never seen such effect of dropdown menu (without multi selection) to appear like this (check attached). Can anyone please help me in fixing this with some coding help or plugin I can buy.....? We need filters for our classifieds and this looks really stupid to kill whole side bar with filter display and hiding the car brand below the fold. Thanks in advance. P.S. Only 2 guest views allowed, so click it wisely: https://carnity.com/classifieds/chevrolet-used-cars/
Last reply by Gauravk, -
- 2 replies
- 174 views
I have this stuck in moving/deleting can someone please help me Thanks.
Last reply by JiigSaaw, -
- 1 follower
- 1 reply
- 143 views
I'm on v4 and I'm trying to figure out if there is a way to set individual blogs as viewable to only private groups or a custom list of members?
Last reply by TSP, -
- 1 follower
- 6 replies
- 241 views
Good morning! I have the "members online" widget displayed, but we've just realized that after the upgrade last week, there's no longer a display at the bottom of individual topics showing who's reading that particular page. I wasn't able to find a way to enable that, either through forum posts or downloads. I'll greatly appreciate any guidance you can offer! Thanks! -DA
Last reply by TSP, -
- 1 follower
- 2 replies
- 151 views
Hey, I'd like to change the homepage of my forums. If you want to see it, it is http://minestar-network.com Basically, I want to change the forums to minestar-network.com/forums, instead of the current one which is minestar-network.com Possible?
Last reply by Alexander Mata, -
- 1 reply
- 153 views
ANyone know how to do this, add small banners in email notifications members get? I used to be able to in older versions of IPB not don't know how to do in the newer version of software. Thanks
Last reply by newbie LAC, -
- 0 replies
- 172 views
So, I'm working on a project with someone and they want to have a 'screenshots' field. So I'm trying to use Page's field : Upload. I currently have two problems with this. #1 - You can't limit how many screenshots / images can be uploaded. #2 - My second issue revolves around displaying the uploaded images. I'm trying to get the images that were uploaded (field value) in each separate box. My current code: {{if $screenshotsField = $record->customFieldsForDisplay('screenshots')}} {{foreach $screenshotsField as $fieldId => $fieldValue}} {{if $fieldValue}} <li> {$rec…
Last reply by Lunars, -
- 1 follower
- 2 replies
- 139 views
Is there any way for Members to manually delete old Notifications? I can only find where the Admin can set an auto deletion for Notifications from 1 month plus in AdminCP. Seems strange that there is no delete selection to right of the list of Notifications. Even at one month if a Member has a lot of Notification choices selected they can really pile up.
Last reply by Allen Bradford, -
- 3 replies
- 201 views
I've noticed a trend with HOTMAIL and YAHOO accounts when people register. Sometimes the validation emails get sent, other times they are never received. I've had one on one conversations through email with these users and validated manually but when this happens it's always HOTMAIL and YAHOO. Anyone else notice this on their site? Anything I can do?
Last reply by Rhett, -
- 0 replies
- 162 views
Hi, I have some issues. I purchased an app from market place. And i need to use html code in it. But I dont see View Source Button, but I can see it in regular forum editor. I did that. I can insert html in regular forums post, but not it pages. This is from the pages editor: And this from post editor: @mdmx
Last reply by Zenithlt, -
- 2 followers
- 1 reply
- 156 views
I'm looking for a way to take the replies in a discussion thread, and turn them in to comments on a Pages Record. Has anyone been able to achieve this or can offer a work-around? We've built a really nice reviews system with Pages, and as we move that content from the forum in to Pages i'm looking for a way to also preserve the replies to those reviews by bringing them across.
Last reply by jaeitee, -
- 1 follower
- 16 replies
- 394 views
I'm doing a test upgrade from to IPB3.4.9 (originally from 2.4, but now I've gotten this far) and I am getting this error: Any idea what it means or what I can do about it? I see it's something to do with the calendar ... maybe it's because I did not install calendar while upgrading to IPB3.4? (I'm using IPB2.3 on the live version and the calendar is build in) I wonder how I should proceed. I clicked "continue" and got right on to next error:
Last reply by MorLenka, -
- 1 reply
- 148 views
want to allow subscription group rights to upload video files while all others can only upload images but not video. Can't figure out how to configure in ACP. Help?
Last reply by Rhett, -
- 1 reply
- 167 views
I just bought the commerce addon and i thought u install it like a plugin... i cant even find the indivisual file.. how do u install this when you already have a live site?
Last reply by MADMAN32395, -
- 5 replies
- 205 views
A bit of a tricky one, and I'm not entirely sure it's possible. We'd like to be able to make a thread where members can reply and vote on an issue but not see the replies/opinions of others (Apart from staff). Is this possible? If not is there a mod which would make this possible?
Last reply by SiLink, -
- 3 replies
- 215 views
I want to restore an earlier database backup from 6 years ago to recover and copy some now deleted posts. This will be temporary and It wont be public. I want to install it either in a new forum directory on original domain hosting, www.originaldomain.com/forums2 Or under a new domain name which is an add on domain under my shared hosting plan. www.newdomain.com/forums. Can this be done, if so how and which is the best way to do it?
Last reply by ZackL, -
- 5 replies
- 247 views
just renewed and thought id try board 4 just tried to set it up on a completely new host and domain. I had to reset my url in the client area. Half way through install I got a timeout connection was reset. Now when I try to complete it I receive “An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support. “ on the licence part of the install. Although the board installation isnt complete. I cant access the board to attempt to reinstall? Ideas ? Ive put a ticket in but they stating upto 8 day…
Last reply by Flitterkill,
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