Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.5k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Twitter Login Button Color
- Last reply by Stuart Silvester,
22,551 topics in this forum
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- 1 reply
- 149 views
Hi, Do you recommend Email validation or No validation when new members register on your forum? Thanks, Stig
Last reply by Daniel F, -
- 0 replies
- 149 views
Do notifications take a long time to load for anyone else on this site? It routinely takes 5-7 seconds for notifications to load after clicking the button. It's not like that on my site (almost instant). Clicking the Messages button right next to it works fine.
Last reply by Thomas K., -
- 0 replies
- 157 views
I'm trying to add an accordion as a custom button to ckeditor using this code example: http://www.w3schools.com/howto/howto_js_accordion.asp I've added the CSS and JS appropriately but the button tags are stripped out when I save it. I've added the 'accordion' and 'panel' classes to CKEditor's list of allowed classes in the admincp but that didn't work. Any ideas?
Last reply by Callum MacGregor, -
- 1 reply
- 161 views
I'm trying to upload @ehren. Titan theme to my VPS server. I've downloaded a fresh copy in each case (3) and each time, it gets to 36% and then DCs me from the server and crashes it. My server admin has also run it through validators and it crashed one validation site as well. Does anyone have an idea of what might be happening here? I can install it from the remote server (local machine that the VPS is on.) But try and do it over my own browser and not direct through the server and stuff hits the fan.
Last reply by SaltyBart, -
- 1 follower
- 0 replies
- 149 views
Hello, Whenever I try to do the following things, the following message appears: Google Chrone: The connection was reset. (After getting time loading) Create article Access AdminCP Upload Image (In this case, the charging does not complete.)
Last reply by Hisashi, -
- 1 reply
- 159 views
I'm trying to change the domain on the forums, but the button just isn't there. https://gyazo.com/3922a19774b622d5ff823d5394c2a716
Last reply by Mark H, -
- 1 follower
- 2 replies
- 188 views
Does anyone know how to perform this, it used to be easy in IPB 3.0.... i can't do it since the update thanks!
Last reply by Luc Wolfe, -
- 0 replies
- 162 views
So I followed the instructions in the news section on putting twitter on my forum. When I put it on though the twitter feed goes all the way to the bottom. I would like to get it as it's show on here by a small box with a scroll bar to view older tweets. Help would be greatly appreciated.
Last reply by tombo82685, -
- 1 follower
- 5 replies
- 164 views
It seems aren't working for me, I might be doing it wrong or not but I need to add users Steam name that will be shouln as there name but an link to there steam account and same for twitch and then for twitter it has that blue box around it that twitter normally has. So when looking on users profile it's not URL links alike
Last reply by EmpireKicking, -
- 0 replies
- 196 views
I have a custom profile field that's a checkbox-set type. I'd like to display icons for each game played in place of the actual text, but I'm not sure how to edit the display format to do this. Part of my problem is I don't know how to select each individual item ("game2", "game3", etc) with css. This is the HTML generated by the forum: <div class="ipsType_break ipsContained">game2<br>game3</div> End goal: (from Paradox Plaza forums) I like this idea, but I'm unsure how to implement it in IPS4. Thanks in advance
Last reply by ZackL, -
- 1 reply
- 103 views
I have just upgraded my forum to version 4.1.13.2. The process worked apparently fine, but after trying to upgraded version, I seem to have troubles to use a few menu options that I can't use. Particularly these two: This behavior seems to repeat in any kind of "scroll down" menus, such as the 'Moderation options' in the topics. Also, the little 'Manage Blocks' rectangle in the left side of the window is not working either. What I mean when I say 'not working' can mean two things, depending on the browser: Chrome: I click on them and nothing happens. The URL changes to whatever it was + #linkname, but nothing happens. Safari & Firefox: I click on …
Last reply by TFL Network, -
- 2 replies
- 197 views
Hi all I have set up some anti-fraud rules for Nexus using Maxmind. However they don't seem to be working and I wondered was there a specific order they had to be in to work? These are my current rules: However when I attempt a test purchase using a billing address considerably different from my own, the payment gets accepted without a problem. I can see the transaction in Maxmind and it looks like it should have been held for approval, but wasn't: I'm presuming I did something wrong somewhere?
Last reply by Callum MacGregor, -
- 2 followers
- 3 replies
- 198 views
Hi, I'm currently building a multilingual site using the Pages app, which made me wonder, what is the recommended way to do multilingual pages (is there a build-in mechanic for this that I haven't found out about yet)?
Last reply by Meddysong, -
- 1 follower
- 2 replies
- 188 views
I know it is possible to do a topic/post search between two date ranges but that requires you to have a search term. If I just wanted to see all posts on a certain day or during a specific week is there a way to do that?
Last reply by Gobalopper, -
- 0 replies
- 110 views
I am trying to convert from mybb to ip4 ; some stuff works. but when i get to member groups, i input everything, and it just goes back to the same screen and dosent DO anything. can anyone help???
Last reply by ben ogg, -
- 1 reply
- 162 views
Hi, we sent in a trouble report to get an issue sorted out but IPB informed us they no longer support this version of software we are using, 3.3.2. I'm hoping someone might be able to give me some information, or direct me as to where I can find information on how to fix a problem we recently came across. Rarely have we had problems with this version of software so we've kept it. The problem that popped up 4 days ago, when members on the forum click on the Special BBC code icon and use Media to embed video's on a post, it is no longer working. It shows a dark vertical thick line where the video should be, or posts the link. If anyone has had this problem and can give me …
Last reply by hdboc, -
- 1 reply
- 120 views
Yeah can you please add the ability for users to search through my Commerce plugin store... seems kinda dumb that they cant.
Last reply by Adriano Faria, -
- 1 follower
- 19 replies
- 299 views
I just upgraded to 4. Can I simply go into the "Logo" part of the css and change this: <img src="{$logo}" to reflect something like this: img src="/images/logo4.gif"?? Also, I have had a repeating image on both sides of my banner logo. Can someone tell me how to make that happen? Thank you!
Last reply by steve00, -
- 1 follower
- 1 reply
- 142 views
Hello ! Is it still possible to have a box showing the list of attached files in a topic ? Thank you !
Last reply by SecondSight, -
- 2 replies
- 156 views
Can someone tell me what the purpose of the highlighting replies serves? I checked it in the admin panel, members and I see some text blocks highlighted, but we can't figure out the rhyme or reason. I cannot seem to find the answer to this in the guides. Thanks!
Last reply by GlenP, -
- 1 follower
- 12 replies
- 442 views
Any search on our boards gives this error: Something went wrong. Please try again. Error code: EX256 Invision Support won't help because we're not on the latest release (not ready to move our server to PHP 5.6). Any ideas how to fix this?
Last reply by Ndugu, -
- 0 replies
- 152 views
Hello. At the outset, I check that browsed the many subjects and have not found a satisfactory answer to my question. Namely, how to remove the extra space in the new topics / replies that really irritate me and my users. The reference is to an additional paragraph (<p> </ p>). Baradzo I would like to delete posts that wyglkądały as in older versions forum (3.x.x). Where should I look for that to change this? // I already found it. Subject to closing.
Last reply by Kajetan Mruk, -
- 0 replies
- 142 views
Morning all! We've just upgraded to the 250 user chat, and are currently letting our mods run amok with it. The issue that a few of us kicked around a few hours ago is the potential for attacks to be launched through the chat feature. This is, unfortunately, something we have to worry about, as our community is regularly targeted for that sort of thing. The first issue is chat flooding. There don't seem to be any controls in place to prevent it or set limits. One of our mods deliberately flooded the chat yesterday afternoon to see what it would let her get away with, and we found that she apparently could have gone on forever. We did write a JavaScript snip…
Last reply by LPDev, -
- 0 replies
- 243 views
I want to test IPS REST API, but I find myself in strange loop. I go to System > REST API and: 1. I can only download .htaccess file. I put it in the right place. 2. API fails and gives me NO_API_KEY error in logs. 3. Sure, I don't have API key, because all I can do is downloading .htaccess, which won't work without API key. I'm not able to "Create new" key like is described here. So, how and where can I generate my API key?
Last reply by Michal Mroz, -
- 1 follower
- 1 reply
- 137 views
I see in the guides that I can make pages, and it makes it sound like it is supposed to be right in the admin where I can see it.... but I don't. Is this a standard feature or another suite feature?
Last reply by opentype,
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