pilotguy Posted July 1, 2016 Share Posted July 1, 2016 I've noticed a trend with HOTMAIL and YAHOO accounts when people register. Sometimes the validation emails get sent, other times they are never received. I've had one on one conversations through email with these users and validated manually but when this happens it's always HOTMAIL and YAHOO. Anyone else notice this on their site? Anything I can do? Link to comment Share on other sites More sharing options...
RRRRRrrrrr Posted August 17, 2016 Share Posted August 17, 2016 i have the same problem! why? Link to comment Share on other sites More sharing options...
MADMAN32395 Posted August 17, 2016 Share Posted August 17, 2016 So you know for a fact your email server is attempting to send them but get rejected by Yahoo or hotmail? Is SPC and DKIM setup? Isn't email fun? Lol Link to comment Share on other sites More sharing options...
Rhett Posted August 17, 2016 Share Posted August 17, 2016 Have your web host check the mail server logs for those addresses which are having trouble, they will be able to provide you with the results and let you know if they were actually delivered (and sitting in a spam folder likely) or if they were rejected when sent. If yahoo and hotmail are blocking your server (which is common) then they will be able to see this in the mail logs. If they are being blocked, your web host will need to follow up and clear up any issues which resulted in the block. This could be as simple as you are missing proper SPF and/or DKIM records or something such as your servers IP being blocked for a bad reputation of sending spam etc. Link to comment Share on other sites More sharing options...
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