Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
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- 0 replies
- 233 views
Welcome, how can I count user pageviews? I need it for facebook ads (pixel). Event looks like this on my friends wordpress blog: fbq('trackCustom', 'PageViewCounter', {Counter: '{{Cookie - pageviewCount}}'}); What should I insert in this custom parameter? Here are some insights about facebook pixel events - https://developers.facebook.com/docs/ads-for-websites/pixel-events/v2.11#events Thanks for help!
Last reply by Iwooo, -
- 0 replies
- 240 views
Hi there, can I somehow ask questions when a user tries to create a new topic? I want that the creator of the new topic answers the questions and then they will be embedded at the top of the topic. Is this possible?
Last reply by knightsystems, -
- 1 reply
- 248 views
I need help to personalize the licenses of my clients same as the image
Last reply by FullExtremoVIP, -
- 1 follower
- 6 replies
- 337 views
So the upgrade process from 3 to 4 has gone totally to hell and support can't get it done either. Is there any way to install a new IPB, then import the datatables of the old forum?
Last reply by Cyboman, -
- 1 follower
- 10 replies
- 396 views
Hello! We are having a problem with people coming back after they are banned, or having multiple accounts in violation of our TOU. We have the CJ Duplicate Member logger running already, but it's not catching everyone (from what I can tell, it doesn't work cross browser or after a cache / cookie clear). Does anyone have any good sql queries or tools or tips they are using to combat this problem?
Last reply by Optic14, -
- 3 replies
- 284 views
I have no idea how I did this, but for some reason I've completely lost the Widget/Block arrow that is normally on the left hand side of the index of the forums. I assume it's likely due to permissions, but I can't see any area in which I would have changed this. Is anyone aware of the settings to re-enable Many thanks!
Last reply by WIlliam Christian, -
- 1 follower
- 0 replies
- 253 views
Hi, I updated my default email template to test it with a wider image than my usual logo, based on my community's background header image which is 1920px by 200px, but a separate version with the name of the site included in the image instead of it being a separate logo like the header arrangement. The standard one bugged me as it never filled the width of the email header. I've tried setting the CSS to Background-size property to cover. In the Gmail App it now shows roughly just the first third (the left part of rectangular image) and you have to scroll sideways left to see the rest of the image off-screen over to the right. In the iOS Mail app howeve…
Last reply by The Old Man, -
- 1 reply
- 237 views
We have a lot of players tracked with individual forum threads. Creating a database for the players I had the DB create a forum topic. Trying to merge the old thread and the new one does not seem to work. I can merge other threads fine. Any ideas?
Last reply by Faqole, -
- 2 followers
- 2 replies
- 223 views
I would like to globally move all Pages field descriptions below the field title in record forms. Empirical evidence has shown me that people filling out forms DO NOT READ the description *below* the field entry. I would like them to see the clarifying information from descriptions before they enter the field data. Descriptions are frequently used for qualifiers, examples, limits, etc for the data to be entered. I don't find it sensible to tell people what they *should have* put in a field *after* they have entered something and moved on. Experience shows me that many skip over it and move on to the next field. My hacky workaround has been to mangle the field…
Last reply by bradl, -
- 0 replies
- 242 views
I have a user who's reporting getting several emails about a single time logging in with a new device: I checked our server's mail logs, and it looks like Invision Community somehow queued 7 distinct emails, each were processed by the server. The IPS error logs show two "Something went wrong. Please try again." errors, one from "/login/?do=logout&csrfKey=[redacted]" as a guest, and the next from "/login/?do=logout&_fromLogin=1" as the reporting user. I don't see anything related in any of the PHP logs, or the IPS system logs. Does anyone know how to investigate this further?
Last reply by evandixon, -
- 1 follower
- 5 replies
- 271 views
I have created database and start adding record - if i m on record 3 ..... how to move to record 4 ? or record 2....
Last reply by Saurabh Jain, -
- 2 followers
- 3 replies
- 447 views
Let's say I want to create a simple poll, like, which do you prefer Pepsi or Coke. I have the create a thread likely with the poll question as the title, I have no idea what to type as the post subject without being redundant (again), then I create the poll and ask the same question again. So it's likely I asked which you prefer 3 times. Is it possible to create just a poll?
Last reply by Joey_M, -
- 1 follower
- 5 replies
- 290 views
I want to divide text editor into two parts For writing the same content in two languages manual posting... please advise how this can be done...
Last reply by Saurabh Jain, -
- 3 replies
- 246 views
I paid to remove the copyright from the bottom of my site, but I can't find where in the code it is hidden and it still appears on my site. How do I remove this?
Last reply by Adriano Faria, -
- 1 reply
- 209 views
I was wondering if there was a possibility to have a different theme for a club. so the club could have a different feel then the rest.
Last reply by BHegnauer, -
- 6 replies
- 266 views
We've got the old lifetime license for the 3.0X series that is no longer supported. I recently did a server move from HTTP to HTTS and changed the install to another sub DIR so now I have a few image URL's that need to be edited Invision deleted my source files out of my Client Area One file I seem to need is in the Uploads/Profile/index.html "IF" anyone has this file for 3.4.8 I'd appreciate the content so I can rebuild the html so I can change the URL's to the avatars OR! If you know of a way via Admin that I can get the file to display avatars.. I'd like to hear it
Last reply by turtleman, -
- 1 follower
- 2 replies
- 239 views
I need to setup three membership types but during registration, it is giving users the option to skip check out and go right on to registering. I would like the following memberships: Free Paid 1 Paid 2 When they register I want to force them to choose one. How do I do this and get rid of the "no thanks, continue without purchasing" link or is there a better way of going about doing this? Also, is it possible to edit the product listing page that shows so that it looks a bit more flashy? I was hoping for a three tiered look, something like the attached example:
Last reply by ADKGamers, -
- 2 followers
- 0 replies
- 204 views
Hi guys, how can I change this little thing better look?
Last reply by kmk, -
Mobile botton
by kmk- 2 followers
- 0 replies
- 183 views
Hello, anyone can share how I can apply a background color for forum title, topic title or others items titles? that I wan is creating a visualization efect, where user can see and think "this is where I have to touch with my finger"
Last reply by kmk, -
- 3 replies
- 286 views
Is Converting Over To HTTPS Complicated? I am considering this upgrade to HTTPS but I am hesitant as I'm not familiar with the process.
Last reply by AlexWright, -
- 6 replies
- 475 views
With version 3.4.9 we had a button down below each topic to go back to top of the page ... we've upgraded to version 4.1.9 and we can't find that button ....please help
Last reply by Eric BXL, -
- 1 follower
- 6 replies
- 268 views
Hi, As a administrator, I try to upload lots of photos in various categories and albums. Today the community refuses more uploads. The "Add images" button disappear on category pages just for my account, not for other members. The settings for the group Administrators allows unlimited images size, bandwidth, etc. But I can see in the Admin CP that my diskspace usage is exactly 1.01 GB (100% of total). Can someone help me? Thanks
Last reply by odevriese, -
- 2 replies
- 197 views
Hi, during my upgrade of my test installation from 3.4 to 4.2, I noticed something most of you know already and that's the disappearance as such of the Banned user group. For several reasons I'd like to still have that group. So, yes, I can create a new group and then move everyone who's banned into it. However, I think this is something easier to do on 3.4 than on 4.2. So, the question is, if I was to move all banned members into a new group before upgrading to 4.2, would this new group survive or would it also be wiped out? In my case the Banned group is the #5. I can't remember if it was created by me or if it came by default. So, if it was a default IPS grou…
Last reply by PPlanet, -
- 1 follower
- 4 replies
- 597 views
Hello. Yesterday I converted from MyBB to IP Board and everything seems fine so far but now when new users register they don't get the proper link. My previous forum was in the root folder and my IP Board forum is in /forum/ but they get the root directory link like http://test.com/member instead of http://test.com/forum/member Why is that?
Last reply by Roddan, -
- 0 replies
- 229 views
Hello, Sometimes users change their email address, and the notifications generate a Mailer Daemon error. I know this can be disabled on the Admin CP, but is there a way for force the unsubscription via a PHP script or in the database?
Last reply by Jibeji,