Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,921 topics in this forum
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- 2 followers
- 16 replies
- 993 views
Hi, I set a support forum to Type: Questions and have the permission matrix for Guests set to See Forum and Read Question. But a spam bot overnight showed me that the Guest can post a question even if the permission says they can't. I even tested it out in private mode in my browser. Thoughts?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 540 views
Recently moved servers and performed an upgrade to IPS and went in to reset a password for a member and received this error: TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /chroot/home/hornspor/hornsports.com/html/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\members\_members->manage() #1 /chroot/home/hornspor/hornsports.com/html/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute() #2 /chroot/home/hornspor/hornsports.com/html/admin/index.php(13): IPS\_Dispatcher->run() #3 {main} Cannot access anything in the member area of the admin panel. Any help is muc…
Last reply by Marc, -
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- 2 followers
- 6 replies
- 719 views
Hi everybody. We have this issue in our community, spotted by one of our members, whenever a notification number appears it disappears right away (in a second approx.). This doesn't happen every time, so it is an intermittent bug, hard to reproduce and capture. Do you have any idea what could be causing it and the solution we may apply? thanks!
Last reply by Marc, -
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- 1 follower
- 3 replies
- 586 views
I see the below instructions but Gallery is not in my admin menus. I am sure it is right in front of me but I can not find it. Does it need to be installed?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 736 views
Hello, I have a question, in my forum, in the upper right corner, next to the search field, instead of showing Unread Content, "All Activities" appears, how do I change it to "Unread Content"? I take the opportunity to ask something else, can I create a filter within the "All Activities" page to filter, for example, who just joined the community, or who created a club, and similar things like that? Thanks a lot!
Last reply by Jim M, -
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- 1 follower
- 16 replies
- 811 views
Hi I have been getting the below error on my IP board dasboard " Maintenance Tasks Not Running Routine maintenance tasks are performed as users access the site but it looks like the traffic to your community is not sufficient to run these tasks on time. This will cause significant damage to your community if not resolved. It is recommended that you set up a cron or a web service so that these tasks can be run even when there isn't any traffic coming to your community. " I have tried adding the cron command suggested as a solution when I click 'Fix this' button under the error. However, the cron command returns empty results. I have reached out…
Last reply by Jim M, -
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Hi everyone, We are currently integrating our custom Identity Provider service into an Invision Community. We have already registered and added a login client inside the "Login & Registration Methods" tab. We are using the Authorization Code flow to redirect our users on Sign In to our own Login page where they enter their credentials. After a successful login, they are redirected back to Invision Community with a valid authorization code added to the response including the state fields. Right after we are redirected back to Invision Community with the provided callback with auth code and state fields - "Redirect URI?code&state", we are getting an error "…
Last reply by Jim M, -
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- 3 followers
- 3 replies
- 621 views
Hello, Long story short, Sparkpost stopped working for a few days (CC was hacked and got blocked)... in the meantimes, almost every email address of my members were flagged as "disabled" and users see this: My sparkpost account is now re-established, but users still get this message and I see now way in the AdminCP to mass correct this??!? What could I do to fix this? (I'm on a cloud subscription). Thanks,
Last reply by Marc, -
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- 2 followers
- 5 replies
- 599 views
Hi, One of my moderators mistakenly flagged a user as a spammer. Once he realised the error he unflagged him and the user's content was manually restored. It seems that all content is in place except for the user's blog. The blog seems to have disappeared. There is no longer any blog tab in the user's profile. He no longer has the option to create entries and the only way to view the blog is via the direct link (https://www.mysite.com/blogs/blog/555-blog-name/). From the administrator panel, if I search for it (community > blogs) I find it correctly. I have also tried to become the blog owner, but again the blog in the user’s profile does not appear. …
Last reply by Marc, -
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- 1 follower
- 2 replies
- 504 views
I am currently having an issue with a bot that is creating 100's of accounts. It seems like there may be an issue with my Captcha, as it's not appearing (to me at least) on the create account page: https://www.celiac.com/register/ Currently I'm blocking IP's and adding more complex Question & Answer Challenges, which does appear to be working on my register page. Does anyone else have this issue, or have dealt with it in the past? The bot seems to be spoofing or quickly changing IP's, so using the IP block is like playing whack a mole...one I block a range they appear from another range.
Last reply by Joel R, -
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- 1 reply
- 609 views
Not sure it was temporary or if you're already aware of this. Reporting anyways. I see a move() in the error. I actually moved all my files from category X to Y; not sure it's related.
Last reply by Stuart Silvester, -
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- 2 replies
- 589 views
Hello, How/where can I get a list of files purchased by q member? I can see invoices in their costumer’s ACP profile tab and invoice doesn’t mean a purchase. It also doesn’t show where it is from (Downloads, Commerce, any other 3rd-party resource, etc), unless you click to view it. The ideal would be something like this but also displaying to admins, without the puchase management stuff: https://invisioncommunity.com/clients/purchases/ Thank you.
Last reply by Adriano Faria, -
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- 1 follower
- 4 replies
- 547 views
I started the task more than a week ago. The list of background processes is empty. I have 28605 total members. Cloud. Thanks, Markus
Last reply by Markus Jung, -
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- 3 replies
- 504 views
I upgraded my self-hosted plan today and installed the forum files on my server, and I am getting this error. "An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support." My account is linked to my domain, which I am using, so I do not understand why I am getting this error. The forum key linked to this domain was taken down 2 years ago. How can I fix this asap because I cannot move forward with my install right now.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 712 views
Hey guys...I just upgraded my forum to php8.2 and I did some maintenance on the php extensions, etc...I was also checking in to an excessive reoccurring error in my error logs, but how do I fix it? There are also a couple others showing up as well. Can I get some assistance in fixing these up? Error: Call to a member function language() on null (0) #0 /home/bigmackt/public_html/system/Dispatcher/Front.php(719): IPS\Dispatcher\_Standard::baseJs() #1 /home/bigmackt/public_html/init.php(932) : eval()'d code(31): IPS\Dispatcher\_Front::baseJs() #2 /home/bigmackt/public_html/system/Dispatcher/Front.php(79): IPS\Dispatcher\bimchatbox_hook_includeJSandCSS::baseJs() #…
Last reply by Jim M, -
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- 1 reply
- 548 views
I select the categories I want: then save it. If I go back to the Configure Service page, All is selected:
Last reply by Stuart Silvester, -
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- 2 replies
- 542 views
Hi, I ask to edit my review and give the app 5 stars, I did report this from some days ago and did as well today as a reminder, but nothing change. Thanks in advance.
Last reply by abobader, -
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- 1 reply
- 529 views
My board is the test install and it is offline... not sure it is related but a friendly error would be welcome.
Last reply by Jim M, -
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- 3 followers
- 13 replies
- 974 views
{Removed by IPS staff} for access to the graphs proving that my indexes just completely disappear. Every few weeks or so this will happen and I have to rebuild the entire elasticsearch index - the servers are not crashing, there is no errant behavior and the elasticsearch nodes are firewalled off from any access outside of the server hosts, so no outside actor can drop these indexes maliciously.
Last reply by Matt, -
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- 2 replies
- 476 views
I am using Amazon SeS SMTP, it only allows 14 emails per second. It seems like it sends 30 000 within two minutes... How can I fix that, or adjust it? Sending 30 000 within two minutes goes against every approach to avoid spam.
Last reply by OctoDev, -
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- 1 follower
- 1 reply
- 331 views
I have a cron setup via virtualmin on 3 sites, 2 are fine but one site has issues, my gaming site that is setup as far as i can tell exactly the same seems to have problems consistently running the maintenance task. I have had this problem on and off for a few months and cannot find a single thing wrong. I have removed and re-setup the cron multiple times, checked permissions on folders and files compared to the working sites, they are all the same. Hoping someone at invision will be able to take a look for me, I can see the systems cron log is working and that it shows, i'd share it here but since its public i'll wait until I can share logs etc securely 🙂
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 484 views
I have an item in my store that people are trying to purchase and get a message that they don't pass the security check. I am not sure what is causing this. I know the work around is that they need to create an account first then are able to complete the purchase. Any tips on what to do to get this fixed?
Last reply by IndianaJoe, -
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- 1 follower
- 8 replies
- 531 views
Hello, We are doing some housekeeping and are looking to change the naming scheme used for our Production and Q/A environments, unfortunately, when trying to reset the license URLs to update them, this message occurs: Any help here is greatly appreciated. Thank you.
Last reply by Brew Digital, -
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- 6 followers
- 30 replies
- 3.6k views
When users post links to a tweet we get this message The link could not be embedded because there is no tweet at that URL. It was working up until two days ago. Any ideas?
Last reply by riko, -
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- 1 follower
- 3 replies
- 548 views
Hello, I've tried editing a group in order to enable the "Allow display name changes" option. I can do it for all groups but one : when I click the "Save" button it says it's been saved, but then members tell me the option is not enabled and so I have a look and notice the option is not enabled. So I try again and the same happens. What can be the reason for this ? Thank you, 🙂
Last reply by Jim M, -
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