Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- topic link goes to wp admin login page
- Last reply by ramsis kasis,
22,828 topics in this forum
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- 1 follower
- 1 reply
- 411 views
Cause - in blog -> front -> view -> entry {{if $entry->canHide()}} <li class='ipsMenu_item'><a href='{$entry->url()->setQueryString( array( 'do' => 'moderate', 'action' => 'hide' ) )}' title='{lang="hide_title_blog"}' {{if member.modPermission('can_manage_alerts') AND $entry->author()->member_id }} data-ipsDialog data-ipsDialog-size='medium' data-ipsDialog-title="{lang="hide"}" data-ipsDialog-destructOnClose='true' {{endif}}>>{lang="hide"}</a></li> {{endif}}
Last reply by Marc, -
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- 1 follower
- 3 replies
- 497 views
ParseError: syntax error, unexpected fully qualified name "\IPS\Session", expecting ";" or "{" (0) #0 /system/Dispatcher/Admin.php(167): IPS\IPS::autoloader() #1 /system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #2 /admin/index.php(13): IPS\_Dispatcher::i() #3 {main}
Last reply by Marc, -
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- 2 followers
- 3 replies
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Hello, After updating to 4.7.11.1, the sales statistic reports feature is very bugged. Seems to be an issue with the IPS javascript framework. Issues: Filters - All / None do not work The graphs do not update when sorting by Daily, Weekly, or Monthly. Video: msedge_mIXD5wC9Ib.mp4 (streamable.com) Screenshot: https://i.imgur.com/YI1kInC.png
Last reply by Marc, -
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- 2 replies
- 438 views
Hello, can I please have all the ips from invisioncommunity such as marketplace, licensing, and everything you got? We need them for whitelisting. I don't know if this is the right place to ask for them but.....
Last reply by Randy Calvert, -
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- 1 follower
- 13 replies
- 1k views
I just got through doing a test upgrade and figuring out how to fix all the issues with our skins and server configuration. Once I cloned the server again and recopied our original prod files with the real database in the background, ready to do the production upgrade, I'm hit with this message... any way to fix this? I did all this pre-work with testing explicitly to avoid extra downtime...
Last reply by Marc, -
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- 2 followers
- 12 replies
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Hello, I have a display bug in pages. I see in main page in FR – Humour : "updated by XYZ" and not "By XYZ" and this trouble I have only in this block. https://files.nospy.ch/BUG/IPS/2023-0515/Bug-Pages-A-Member.png https://files.nospy.ch/BUG/IPS/2023-0515/Bug-Pages-A-Guest.png I deleted the block i recreated nothing to do
Last reply by Marc, -
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- 2 followers
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- 544 views
Hi, We use Elastic Search to power activity streams / search. We created a activity stream to replicate the old "View New Content" functionality. Our users complain that the search results often show "duplicate" results. Contrary to what our users report, they are not actually duplicates but rather separate posts by different users. - But this only happens when two or more posts are posted at the same time. I have included screenshot below to hopefully show what I mean. It seems like such a minor issue yet is a common complaint on our forums. Any idea how to make it so that it only shows one result per topic? Thanks
Last reply by Marc, -
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sorry in advance for my english When I put a URL link from YouTube the video is shown to me inside the message before it was published As soon as the message has been published I get an error of I can't post any video from YouTube
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 716 views
Site 1 that I upgraded, Page Builder works just fine. (But ACP timeout isn't being honored.) Site 2, Page Builder isn't working. (But the ACP timeout works just fine.) I've tried clearing caches, changing the cookie prefix, and using a browser that I usually don't use except to watch Twitch streams and isn't working on there either. Even checked via another computer and still not working. (I have removed the custom cookie prefix setting.) Is there another setting available for rebuilding the content (html/js/etc) that I can try?
Last reply by Jim M, -
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- 2 followers
- 12 replies
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Hi, I am seeing this lately. An empty notification for user deletion. See screenshot. I don't know which DB table I should be looking into to see if there is actually any account deletion request. Thank you in advance.
Last reply by Jim M, -
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- 1 follower
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- 620 views
The plugin "groupcoloronuserlink" was not compatible, and so I removed it. But it still seems to appear in this error log in the MySQL table "nin_core_logs". The forum loads with some errors and the top of the page displays [[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've tried manually setting the theme to default theme, it didn't help. I tried changing it to recovery mode, AdminCP was still inaccessible.
Last reply by Marc, -
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- 5 followers
- 37 replies
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Hi, I have been using Invision for 6 months now, and have in general been very impressed with it. I use my site for customer support, and I also use subscriptions and plan to introduce product sales as well. As part of this update in the way I am running my business, I want to do a lot more with metrics, and integrations to other systems in order to do more with automation. Google now suggests that you swap all analytics over to GA4, so I did, and my initial sense of this is very positive. However, it does not give me any metrics on conversions/monetization through my site, and this kind of defeats its purpose. Can someone please advise or give so…
Last reply by asigno, -
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- 6 replies
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Unfortunately, the cookie popup still appears upon refreshing the page. I tested it on the default template, and the issue persists. I cleared the cache, Cloudflare cache, and the problem remains the same. Could you please verify this? BimmerTech - Forum BMW - Najlepsze forum BMW - Google Chrome 2023-07-25 12-32-27.mp4
Last reply by Grafidea, -
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- 1 follower
- 10 replies
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Hello, we wanted to upgrade to 4.7.12 today, however the database check found a problem before. Apparently it is because the profile field with ID 1 is no longer present. FYI. We recently removed that very profile field because it contained information about AIM that no one uses today anyway. Likewise, we removed some other old profile fields that no one needs anymore. Our instance originally came from a vB import. How to do the upgrade now?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 574 views
Dear, I am the owner of a self-hosted invision community but due some intern problems we have not done the updates for a long time. We have tried to fix this by updating but unfortunatly this broke the site and we had to put back the back-up. I am currently unaware how to proceed and was wondering if someone could give me directions or take a look at the issues. Thanks in advance. Kind regards, Tendonsie
Last reply by Marc, -
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- 1 follower
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We can't figure this one out. The error occurs sometimes when a member attempts to upload an image. I just tested uploading images and could not trigger the error. Here's one example from the System Log 07/20/2023 01:37 PM upload_failure InvalidArgumentException (0) #0 /home3/ultravio/public_html/content/system/File/File.php(326): IPS\_Image::create('') #1 /home3/ultravio/public_html/content/system/File/File.php(436): IPS\_File::create('core_Attachment', '20190624_Rothen...', '', NULL, false, NULL, true) #2 /home3/ultravio/public_html/content/system/Helpers/Form/Upload.php(755): IPS\_File::createFromUploads('core_Attachment', NULL, NULL, NULL, NULL, 0, …
Last reply by Marc, -
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- 2 followers
- 12 replies
- 1.2k views
I have been noticing this on IPS website. Is this something new, or is this built into the default core?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 485 views
Error: Access to undeclared static property IPS\nexus\extensions\nexus\Item\MiscellaneousCharge::$nitialInterval (0) #0 /home/----/public_html/applications/nexus/modules/front/checkout/checkout.php(1249): IPS\nexus\Invoice\_Item->__get('nitialInterval') #1 /home/----/public_html/init.php(932) : eval()'d code(749): IPS\nexus\modules\front\checkout\_checkout->_pay(Array) #2 /home/----/public_html/system/Helpers/Wizard/Wizard.php(181): IPS\nexus\modules\front\checkout\xxxxx->_pay(Array) #3 /home/----/public_html/applications/nexus/modules/front/checkout/checkout.php(170): IPS\Helpers\_Wizard->__toString() #4 /home/----/public_html/system/Dispatcher/Controller.php…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 459 views
Problem is When I search any document I am getting this error but when I clear cache from support tool this will work .Please provide me solution for this.
Last reply by Marc, -
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Is there any files that could be blocking an smtp server from sending emails? I use alt smtp settings to test if the problem is script-sided and the emails deliver successfully. When i change smtp to the ones i want to have i get an error, is there any chance that the issue is still with invision? (I recently migrated servers)
Last reply by pan pan, -
- 9 replies
- 670 views
Hi Guys What do I do about this message please? Just do what it says?
Last reply by 15Degrees, -
- 2 replies
- 356 views
Hi Guys I don't know if this is a bug or a config issue but here goes. 1. Member user opts to change display name 2. Gets redirected to LifterLMS account page 3. Select Account Details 4. Change Name press update 5. Click to go back to the community (menu item on nav bar) 6. Community loads and Name not updated. Sees old name 7. Log out 8. Log back in and name changed ok Any ideas on this? We are using SSO plugin to link WordPress and Invision so Im not saying this is an Invision thing im just looking for ideas as its not ideal that the user has to log out before seeing the name change. Or is this a cron thing with the log out kicking off t…
Last reply by 15Degrees, -
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- 2 followers
- 14 replies
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Hello, 🙂 Some of my board’s members sometimes can’t access a forum on my board. It’s the favourite forum on my board and one must have posted 5 messages to access it. What can be the reasons why some members have random access to this forum when they should be able to access it all the time ? Is there an option like « Number of members who can access this forum ? » Members say that can’t access the board and they get an error message saying : 2F176/1 error. Another one told me he got an http 500 error. But they can access topics where they have ben quoted. Can you help me fixing this ? Thank you, 🙂
Last reply by Marc, -
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Bulk Email
by SC36DC-
- 2 followers
- 7 replies
- 521 views
I recently migrated to the cloud from self-hosting. My question is, if I set my email settings to: Am I able to send Bulk Emails to all the members of my forum? I tried doing so yesterday, and they were not sent out. I looked at the Email Error Logs, the email I attempted to send says this in the error field: Could someone please explain what do I need to do in order to send bulk emails? Thank you for any help with this.
Last reply by Marc, -
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- 1 follower
- 6 replies
- 540 views
Hi Guys Any ideas why my icon set is not showing the colour and is just washed out?
Last reply by 15Degrees, -