Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Security Flaw Allowing Unauthorized Access to User Accounts
- Last reply by fmro,
23,005 topics in this forum
-
- 2 followers
- 8 replies
- 372 views
Hi, I added a custom button to CKEditor which when clicked inserts a standard HTML5 Audio tag into a post. These are standard HTML5 tags. All users can use the button in its permissions. Only admins can post HTML <audio controls=""> <source src="https://mysite.com/downloads/audio/effects/MD2_single.mp3" type="audio/mpeg"> Sorry, your browser does not support the audio element. </audio> It works great for admins, the browser shows the playback controls and plays the mp3 when pressed even on an iPad, but some of the code is stripped out when members use it which is preventing them for using it, their post reverts back to the fallback text. …
Last reply by The Old Man, -
Contact form
by kmk- 1 follower
- 1 reply
- 243 views
How I can disable or modify the contact form, that appear when some page show error, or when a user try to access page without permissions, because I don´t use this mode to give support.
Last reply by AndyF, -
yandex mail
by kmk- 1 follower
- 1 reply
- 232 views
Hello, I have a selfhost ips, but I want to try with the mail sever of yandex, they offer mail branded feature. My hosting provider is already have the MX Record set up, after one month, the https://connect.yandex.com/portal/admin/domains/xxx dashboard still appear message Domain confirmed MX records for this domain have not been set up I missed something?
Last reply by AndyF, -
- 1 follower
- 3 replies
- 276 views
How can i disable that guest create invoices? They should be able to see the subs but not creating a invoice.
Last reply by Black Tiger, -
- 1 follower
- 4 replies
- 424 views
Hello, is it possible to add a ban message if somebody gets banned? Like if I ban someone permanently that he will see what he was banned for?
Last reply by Xenos 1337, -
- 1 follower
- 1 reply
- 259 views
I am having a hard time to figure out which renewal invoice relates to which ad - there isn't a image representation on the invoice as to what ad was purchased?
Last reply by Ocean West, -
- 1 follower
- 5 replies
- 341 views
All of the members on my board are showing people signed in but there is 1 person that posts on topics which looks like he is offline or does not even show up on the online users or who was online list at all even though i know that he is online because he just posted a topic.. It's like the account is bugged or something? I can see his profile on ACP but can't find his name on the forums at all. Any help with this issue?
Last reply by DSystem, -
- 3 followers
- 3 replies
- 338 views
1. A guest is replying to a post. 2. The guest fills in their email credentials and types a reply. 3. The guest clicks the submit button. 4. The guest fills out the Google Captcha correctly. 5. The guest is then forwarded to the board's registration page. 6. The guest decides they are not creating an account then close the registration page. When this happens, the post the guest had made shows up on any Block widget that is set up with a post feed. I think those guest posts are only shown to the admin. How does the admin go about deleting these guest post made by a guest who then decides not to create an account? Is there a method which can be used to p…
Last reply by beats23, -
- 1 follower
- 2 replies
- 279 views
One of our moderators has reported the following: When not logged in, it can take hours before the site will refresh. Even individual threads are wonky. In forum sections it will look like there aren't any new posts, yet when you go into individual threads sometimes newer posts show up, but oftentimes not. When not logged in, it will show nothing has been posted on the forum homepage, sometimes for 8+ hours, sometimes it works after a few hours, sometimes like usual. When logged in it seems to be working fine. Has anyone else noticed this? Thanks, jen
Last reply by Jennifer Harnetty, -
- 2 replies
- 303 views
Hey guys, i tried to figured out from where it comes this error on my template ( it's working fine on 3 diffrent domains and hosts ) but, a customer say's this error apear when he install the template. Can you hel me with some ideas?
Last reply by tPx, -
- 2 followers
- 9 replies
- 785 views
if you have a post consist only quote, how do you click outside of quote? (assuming regular member who doesn't have source icon
Last reply by Adriano Faria, -
- 3 followers
- 7 replies
- 340 views
Appreciate if anyone can please help in letting me know on how to assign another IP Page as a permanent homepage than the forum list default page? Thanks in advance
Last reply by Gauravk, -
- 2 followers
- 2 replies
- 277 views
Hi all, Has anyone ever set up IP.Commerce to work with GA eCommerce tracking code? I couldn't find any topics on the subject. I'm wanting to set up conversion tracking, but it would seem its not something that works out of the box. In the Analytics section of the AdminCP, I've set Google Analytics as my provider, and my code is as follows: <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.co…
Last reply by IPCommerceFan, -
- 4 replies
- 309 views
Hey guys, I noticed that the toggle buttons now show on/off as a "background" text in our forums. I am quite sure that this didn't happen before. I disabled every plugin and application with no result. The text / translation is inherited from the key "toggleOff" and "toggleOn" in the "System" application. Any idea what could cause this or how to prevent the text from displaying? Thanks, Phil Edit: This happens in english and my german language pack and also in the default theme.
Last reply by Phil7789, -
- 1 follower
- 1 reply
- 271 views
Google ended the login method with Google+, will have update the API for the new button? Or what fixes should I make to update?
Last reply by Nathan Explosion, -
- 2 followers
- 2 replies
- 275 views
So looking at a random nonsense spam post - someone the signed up did passed all measures. Yet it doesn't show who approve the moderated post as someone in the Curious group their content must be moderated. Once they make a post they are then granted access to the Newbie group who also have content moderated < 3 posts? I looked at the moderation history it did not show who approved a post. - Is this event logged? I want to know who approved the content, or if there is some bug in the Promoted by Group that is creating a window that circumvents implied setting?
Last reply by Ocean West, -
- 0 replies
- 245 views
Hello, I'm trying to put an image button for the CKEditor so people can click it and it will do the same as "Insert other media". I have installed this https://ckeditor.com/cke4/addon/image (4.10) but it breaks my entire editor... It's a bit confusing to have to use the Insert other media button instead an image button like, for example, Xenforo has: http://prntscr.com/mm7gk3 Also, right now, the only way I see that a user can post an image that he has in his computer or mobile is to use "Choose files..." but I see it confusing also... I really believe that an image button in the top header of CKeditor would be a lot easier, leaving the bottom to othe…
Last reply by David89, -
- 2 followers
- 5 replies
- 376 views
My community is going to be subscription-only. Right now, when you choose a subscription, you get this as the first step of the checkout process: However, everything in my unevenly drawn red box is unnecessary to the checkout process. My two payment options on the next step will be credit/debit card using Stripe (which doesn't require name or billing address), and PayPal (which already gets the name/billing address of the person from their existing PayPal account). And phone number is just an extra optional step that isn't needed either. Having used subscription/membership site software before with both Stripe and PayPal, I know the only real billing info …
Last reply by Thomas., -
- 4 followers
- 8 replies
- 465 views
If I set a secondary group with different permissions, should those permissions take over the primary group? I tried it, but it didn't work. I wanted to restrict a member from posting in a certain forum without changing the primary group. Not sure what the point of the secondary group is if it won't allow me this.
Last reply by Ocean West, -
- 2 followers
- 6 replies
- 338 views
Hi, i finish a conversion from Vb4.2 But when i enter to my forum only the test forum and message is shown. If i go to database i see the converted post/topics/members etc. What i have to do?
Last reply by Daniel F, -
- 1 reply
- 261 views
I made a Topic feed that shows the first x number of threads from the Forums. How can I modify the block template to also show the first post in each thread? Rather than a list of topic titles?
Last reply by Daniel F, -
- 1 follower
- 5 replies
- 335 views
Made a copy of IPS forum and moved the copy to another domain (official test domain according to the license). Live site: domain1.com Dev site: domain2.com I changes the domain in the conf_global.php file. Stil when I go to domain2.com or domain2.com/admin/ it redirects me to the "live"-url domain1.com or domain1.com/admin/ What did I forget?
Last reply by marlin, -
- 2 replies
- 295 views
Anybody know if the older version of 4.1.xx , if that will run on latest php 7.2 or 7.3?
Last reply by marlin, -
- 1 follower
- 0 replies
- 227 views
Hello, is possible, and how, create a vote fields, for a topic? My need is, use a topic as an budget or project request. A user open an topic requesting to start an task, need a field that let 3(or other number) members specified vote, when all required(set up) members voted, then appear automatically a badged that say, APPROVED (OR THER THING TO ACHIEVE THIS MATTER ). THEN can be filtered by related criteria.
Last reply by kmk, -
- 1 follower
- 3 replies
- 266 views
In our community, we have a number of webinar recordings we would like to share 'inline' (vs. an external link), but the video file (MP4) is greater than 511MB. At the moment, I am uploading these larger files to a GoogleDrive, and providing the link which opens up in a new window. Not terrible, but not elegant either. Is there any way to increase the 511MB file size limit? I seem to remember this limit is hard-coded into the platform, but checking here just in case I've missed anything.
Last reply by Nathan Explosion,
-
Upcoming Events
-
Latest Blog Entries
-
