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Technical Problems

Run into an issue and need help from the Invision Community Team?

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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Subforums

Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

Jim M

22,829 topics in this forum

  1. Dextro Energy

    CKEditor Spoiler/Quote issue

    by Dextro Energy

    Hey! Please view the video below. I feel it portrays the issue much better than I can describe with words. chrome_G4uEny2h0O.mp4 Basically, if you expand a quote and then expand a spoiler within that quote, it will break outside of the quote, and interfere with other elements. Any way to fix this?

    3ventic
    Last reply by 3ventic,
  2. Adriano Faria

    Error when trying to resend an account deletion request email

    by Adriano Faria

    I noticed an error in the Email Error Logs now. I got the following error (Error Logs) when I clicked on the resend link: Thank you.

    Marc
    Last reply by Marc,
  3. Adriano Faria

    Disabling Push notifications all the time

    by Adriano Faria

    Not sure I'm missing something. I enable Push: Then some time later, it requests to enable it again: It shows fine on ACP:

    Marc
    Last reply by Marc,
  4. Justin Lex-Hammarskjöld

    IPS tables missing primary keys

    by Justin Lex-Hammarskjöld

    Hi, I'm a cloud engineer maintaining a large IPS forum with ~200k users. We've been using IP.Board since the early days, but we're needing to migrate our forum to a more modern server in order to keep it maintainable by our small team. We've looked into IPS cloud as a modernization option, but the current offering isn't viable for us. One of our requirements is that we need to be able to create members from our other internal microservices, and allow these members to login with oauth. At the moment, this isn't possible with the API, and requires direct access to the IPS MySQL database. So, in order to modernize our forums hosting infrastructure, we are movi…

    Marc
    Last reply by Marc,
  5. Simon.AU

    Caching of static media files is problematic

    by Simon.AU

    Hi, This is causing me a lot of grief at the moment. Updating media files (usually PDFs), even old ones (> 6 months old), almost never results in the latest version being loaded on a subsequent refresh - even on other machines on other networks. This means I end up having to delete the original media file and re-upload it which causes more work (need to update the link in the code and re-upload that) broken links Are there any tricks to fooling the CDN to let go of the old version of the media file? I note that the _cb=1694742873 variable changes in the "media URL" reported by the admin control panel, so I would expect the new version to b…

    Marc
    Last reply by Marc,
  6. UncrownedGuard

    Cloud Problems Today?

    by UncrownedGuard

    My site has been cluggin' along today a few times and is basically unusable due to loading times every now and then. Just wondering if something is going on with the backend.

    Marc
    Last reply by Marc,
  7. Clover13

    Popular Now block not working? 1 2

    by Clover13

    Pretty sure I have it configured correctly, but can't get it to show anything. Plenty of posts on my site, I've tried it as a sidebar block, as a page block, as a subforum block. Nothing ever appears. Current settings, 2 posts in the last 9999 minutes. Is there something else I'm missing to get it working?

    Clover13
    Last reply by Clover13,
  8. Allen Talk

    Staff Directory

    by Allen Talk

    Extreme Beginner. How can I hide an Admin from the Staff Directory. I have a few members that are admins but I would only like to list one in the Staff Directory.

    Jim M
    Last reply by Jim M,
  9. ejoy

    user registration problem

    by ejoy
    • 6 replies
    • 1k views

    hi there, my board is not allowing user registration, plz solve this out.

    teraßyte
    Last reply by teraßyte,
  10. DMGAMING

    My site won’t let do description

    by DMGAMING

    I’m not sure what’s going on. It won’t let me put any information or any words in the description on my form or in my fourm description.

    DMGAMING
    Last reply by DMGAMING,
  11. marklcfc

    Does the geolocation spam setting work?

    by marklcfc

    I've had around 10 spam accounts from India over the last 48 hours. When checking the IP, they are all from India. This morning I set it so that accounts from India are under manual review and yet 5 minutes ago I've got a new account posting spam, and the IP is from India.

    Marc
    Last reply by Marc,
  12. PBarton

    Merge Memeber Accounts

    by PBarton

    After a number of years of being offline, we recently brought our message board back from the dead. Some of our users/members couldn't remember their old logins and just re-registered as new members. Is there a way to merge an old member account with the new user/member account?

    PBarton
    Last reply by PBarton,
  13. Pushpendra Singh Chauhan

    Marketplace error 1 2 3

    by Pushpendra Singh Chauhan

    Hi, I tried to setup marketplace many time on my site but could not succeed till date. I always get this error 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. FYI, We are on a government hosting and we need to whitelist url for accessing outside services. we have whitelisted the below url Destination - remoteservices.invisionpower.com Port - 80, 443 Request - Domain based I can perform IPS update but not able to setup marketplace. Is there any other domain that need to be whitelisted? If yes please mention.

    DonnonGT
    Last reply by DonnonGT,
  14. David N.

    Submitting replies takes an unusually long time 1 2

    by David N.

    Since yesterday, when I click "Submit Reply" I have to wait over 5 seconds for a post to be submitted instead of the usual 1 second.

    David N.
    Last reply by David N.,
  15. Max

    Can't access AdminCP 1 2

    by Max

    We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group. We made changes to core > front > ipsfocus > headExtra and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back. I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks. [[Templa…

    Marc
    Last reply by Marc,
  16. Sirmadsen

    RuntimeException when trying to set Storage Settings

    by Sirmadsen

    Long story short. I made a bunch of subdomains to sort all my storage into subdomains. Files into download.domain.com. Images into images.domain.com etc. So far so good. Apparently the permissions that is set when creating a subdomain do not work properly when then changing the storage in ACP. So not everything was moved but ACP still deleted the content left over on the original storage. After a lot of back and forth I decided to restore from a backup, but dumb as I am I didn't make a full backup before I started the storage move, since I didn't know permissions would cause so many issues. So, I restored all the files which I had a backup of, but the database b…

    Sirmadsen
    Last reply by Sirmadsen,
  17. associationamber

    EX1406 1 2

    by associationamber

    Hi! I add to the user a new right. And here is the error. I attach a screenshot

    teraßyte
    Last reply by teraßyte,
  18. Felipe Cardoso

    Error after to try to upgrade to 4.7.13 version

    by Felipe Cardoso

    I'd been tried to upgrade to 4.7.13 version, but any problem has ocurred. I can't to open site suite or AdminCP. How can I fix it? Suite site: AdminCP

    Miss_B
    Last reply by Miss_B,
  19. DMGAMING

    Account locked for 30 mins

    by DMGAMING
    • 11 replies
    • 703 views

    I’m a admin on my site. I haven’t been on in a while and maybe forgot the password but remembered it. It’s keeps locking out for 30 mins

    Miss_B
    Last reply by Miss_B,
  20. yupper

    Error code: 2T187/3

    by yupper
    • 6 replies
    • 534 views

    Hello there, I haven't been using this in a very while but have decided to use it again since yesterday. I just tried to create a new page, but when I try to edit it it says that I don't have permissions to see it - Error Code: 2T187/3 If anyone could help me please let me know. The account that I'm editing is ofcourse Administrator and have all permissions.

    Jim M
    Last reply by Jim M,
  21. Leon de Graaff

    MyBB path

    by Leon de Graaff

    Installation went pretty smoothly but the conversion from the old to the new board has issues with the image paths. I've given the full path to, the MyBB install, the image folder, avatars folder, what ever folder I could think of. I've searched the forums here and only found questions about how to solve this whiteout answers. The explanation underneath the fields: Would say that's pretty spot on. (also without the slash) Did anyone find the solution for this? Thanks!

    Leon de Graaff
    Last reply by Leon de Graaff,
  22. Markus Jung

    Cannot approve possible spam by spam analysis

    by Markus Jung

    A new forum thread was marked as possible spam by spam analysis - if I try to approve it, I get a notification, that I have No authorization to do this.

    TeddyT
    Last reply by TeddyT,
  23. Rebecca Jorgensen

    Added Blog and now throwing an error

    by Rebecca Jorgensen

    Not sure what to do- uploaded all the files correctly and now the site it showing a few errors. What is the steps to take care of these? I checked to make sure the theme wasn't in designer mode. Any plugins, extras that I have are current.

    Jim M
    Last reply by Jim M,
  24. Underwood

    First post of Thread

    by Underwood

    Hello, Is there a way to show the first post when you click on thread title instead of last one ? Regards,

    Ryan Ashbrook
    Last reply by Ryan Ashbrook,
  25. Rebecca Jorgensen

    purchase blog - it's not showing in admin area

    by Rebecca Jorgensen

    I added the blog feature to my forum base. I'm not seeing it under community or the applications. I don't see a place where I can download the files from purchase area to manually install - any suggestions on how to get this to show on the backend? On applications page I have refreshed many times for updates - still not showing. Under settings > license keys it is showing there with a check mark. Wondering where I am missing a toggle to turn it on and have it show on the admin area? It's also not showing on the +create menu bar option either. Maybe I'm being impatient... but was hoping to get it started.

    Marc
    Last reply by Marc,
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