Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 followers
- 3 replies
- 486 views
If I try to add a meta tag, the ACP page to add meta tags has its page address field stuck on profile/* and I cannot edit that field.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 416 views
I've follow the document between Invision and Facebook, but in the step publish the the App to live for the Authentication Login feature in Facebook they require to provide the Data Deletion URL, and their got two option but how do I implement this data deletion inside the my site?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 549 views
I'm testing the delete member and leave content option for a topic reply. Attached is the screen capture showing my choices. My assumption is that the member, JoeJonasBF, would be assigned to the group 'Guest' but the member display name would remain. Not so. Here is the screen capture after the member was deleted. Shouldn't the display name continue to show as JoeJonasBF?
Last reply by Marc, -
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- 1 follower
- 14 replies
- 751 views
Hi team, I've the user id=11 with particular problem. He was a subcriber to January 2022, then I charged in €, exactly 87€ for monthly plan (71.90€ + 21% taxes). Since june 2022 I am charging in $ without taxes ($87). This user has been able to renew today an old subcription (1 year and 9 months later) for 71,90€ in invoice #735. How it is posible? Haven't expiration old invoices? If IPS charge in € why not charge taxes too? Can I have other users in the same situation? How can search in and cancel or delete all this invoices? Thanks a lot.
Last reply by Marc, -
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- 1 follower
- 12 replies
- 724 views
Hi team, I've a problem with client id=2305. She cancelled the renewal on October 5th and today IPS charge the renewal price and renew the subscription. Can you take a look to the Latest Activity to see the sequence. It is a bug? How can solve it and refund it? Thanks a lot.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 491 views
I have the same problem, many members are not getting all notifications, but they get some of them. Has this to do with the system doesn't create notifications if the user is online or active in the thread in question? Please advise.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 572 views
Post-update to the latest monthly I got a report that clicking in to any topic resulted in a blank page. I confirmed with two different browsers. Cleared cache, disabled all plugins, tried default theme. Clubs tab results in a 500 error. Forum *topics* result in 500 error. Forum *lists* work. Events seems to work. Blogs (imported via RSS) seem to work. Gallery seems to work. Pages seem to work. Apps like Community Map seem to work. (I do have a locked task on Competitions and have opened a support topic on its home site).
Last reply by Marc, -
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- 2 followers
- 6 replies
- 590 views
Here's what I received from someone who would like to sign up to our forum: Any idea what is going on, and what I should do? I've asked them what browser they're using and if they could send a screenshot.
Last reply by Randy Calvert, -
Not sure what this is about? I have 7 pages of "spam-service" errors in my log:
Last reply by David N., -
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- 3 replies
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Greetings to all the member that will read this topic. Last night we performed an update to the latest INVISION update, we went from 4.6 to the current one ( yea, really old one, we were closed for a while xD ).The update was performed using the built in updateter. We run into some troubles, many functions not working properly ( like marking a category as read, the user hover ) and even getting an SSL error when we try log in into the ACP. After a few searches last night i saw on the community topics that the problem can be related to SSL certificate but the certificate works fine almost over the entire domain ( minus the ACP login page or any url related to any…
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 345 views
I'm getting a 502 error whenever I click on the edit button next to the 'member' group. I can edit all other member groups fine, I have tried clearing system cache, still the same issue. Please can someone escalate this to support for me? It is for my 2nd cloud hosting set up (do not wish to publicly post links to my forum here)
Last reply by Marc, -
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- 2 followers
- 4 replies
- 527 views
Hello, I have my community on cloud version, and because I changed DNS settings of my domain to match yours I can not edit records of MX for my email server. According to support of my hosting provider, the MX records of the domain ichancycommunity.com should be changed from your side to:
Last reply by Marc, -
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- 5 followers
- 18 replies
- 1.6k views
Problem #1. All posts being made on the blog post here have to be approved by a moderator. They never seem to be approved unless there is a secret handshake I am missing. Problem #2. I Upgraded the forum software, enabled the Community Hive thing, went through a whole bunch of hoopla to register, etc, but when I look at my forum's feed on the Community Hive platform there is some Doris with a big black beehive like hairdo instead of the logo that I have tried to upload no less than 6 times (in both .png and .jpg formats). Problem #3. I added a tag for my community to be "discovered" but when I try to search for that tag in the discover section …
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 607 views
Hello, We also seem to have having problems with some large photos on our site. For example when using my iphone or ipad a strip of our main homepage photo will appear but the rest is remains unloaded (even if I refresh it). If I rotate the iphone landscape and then potrait again, the problem often resolves. Why would that be? Thanks if you can advise, Simon
Last reply by opentype, -
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- 4 followers
- 29 replies
- 3.4k views
I realize this is a hot topic these days, is there any functionality comparison chart? We have been self hosted for nearly 20 years and wonder what we might be missing out by going cloud based.
Last reply by Jim M, -
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- 4 followers
- 22 replies
- 1.8k views
I must be missing something because I can't upload a picture along with the database record. This code works as expected, but fails to add the picture to the featured image field. Any ideas what I am doing wrong? Thank you. $zimg="https://content.invisioncic.com/e322713/pages_media/3_1.jpg"; $image = array(); $image['article']=file_get_contents($zimg); $fields = array(); $fields['18']="title test"; $fields['19']="desc test"; $fields['image']=$image; $data = array( "title" => "title test1", "content" => "content test1", "status" => "published", // Or "draft" "category" => 19, "author" => 191972, "fields" => $fields, ); $c…
Last reply by Daniel F, -
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- 6 followers
- 22 replies
- 2k views
Does anyone else have an issue where if you quote someone using a mobile device then try and delete the quote its pretty much impossible to delete it from the editor? I can delete the text within the quote but not the quote box! This is happening in Chrome and on my forum as well as this one
Last reply by AtariAge, -
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- 2 followers
- 13 replies
- 1.2k views
getting the following error when running upgrade script - am now unable to restart /cancel upgrade so site is down. php version is 8.0 We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php71)
Last reply by Marc, -
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- 2 followers
- 3 replies
- 396 views
When I edit a record in a Pages database, the "started" date is overwritten by the "updated" date. This is a new behavior since v4.7.14
Last reply by Koper74, -
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- 2 followers
- 12 replies
- 811 views
Hello, I've had no PHP GMP support at the moment I've installed my self-hosted forum. The PHP extensions had been installed, support page in ACP says that everything is alright with Push Notifications. However, there is no typical browser pop-up asking for enabling push notifications. Also there is no "header" suggesting push notifications in built-in notifications dropdown. I'd like these to pop up automatically to allow my users to accept push notifications. Looking forward for some help
Last reply by Marc, -
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- 1 follower
- 5 replies
- 606 views
Hi team, I use a lot the admin forum search to locate my forums and not runs with all searched words. For example: pinterest: no results apple: no results united: results ford: no results DKNG: results II was going to restore the search index but it says that this is only necessary when there has been a server failure. I don't know if there has been a problem with the cloud service that affects this. Can you check it? Thanks.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 535 views
Hello team, I am having a lot of problems connecting IC with my CRM (Active Campaign) through zapier. The triggers are limited, the information we can send is limited and the little we can send gives a lot of errors. I have a big question, really who uses zapier with IC and what do they use it for? I was having these problems a year ago and now I am still having them and more are being added. Is it not possible to solve them, is there another way to use zapier like the other existing applications? I appreciate your sincere replies. Tahnks a lot.
Last reply by Marc, -
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- 3 replies
- 546 views
After upgrading my site from 4.7.13 to 4.7.14, my Twitter/X logo is now showing my Facebook logo--so there are two Facebook logos, one for Facebook and the other for Twitter/X. I noticed there were some template changes with this update, including this one: core → front → global → siteSocialProfiles {{if \IPS\Settings::i()->site_social_profiles AND $links = json_decode( \IPS\Settings::i()->site_social_profiles, TRUE ) AND \count( $links )}} {{foreach $links as $profile}} <a class='cUserNav_icon'> {{if $profile['value'] == 'x'}} <a href='{$profile['key']}' target='_blank' class='cShareLink cShareLink_x' rel='noopener n…
Last reply by Ehren, -
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- 2 followers
- 2 replies
- 459 views
We are running a slightly older version of Invision (4.6.11), but we're constantly running into outages with errors that can only be fixed with phpmyadmin table repairs. At first it was the core_sessions table and now it's the core_view_updates. Is there a permanent solution that would fix this issue?
Last reply by Marc, -
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- 1 follower
- 12 replies
- 737 views
Member reached out because they lost a massive amount of followers. Checked live site versus a backup Looking on live production site. Showing rows 0 - 24 (84 total, Query took 0.4368 seconds.) SELECT * FROM `core_follow` WHERE `follow_app` LIKE '%core%' AND `follow_area` LIKE '%member%' AND `follow_rel_id` = 88151 Looking in backup. Showing rows 0 - 24 (4370 total, Query took 0.0167 seconds.) SELECT * FROM `core_follow` WHERE `follow_app` LIKE '%core%' AND `follow_area` LIKE '%member%' AND `follow_rel_id` = 88151 What could have possibly caused this?
Last reply by SJ77, -
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