Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 1 follower
- 2 replies
- 334 views
i am using GTMetrix to check my page load times. i have run many reports at different times to compare results. the results indicate that many of my css files are taking ages to load. for example, this file https://mysite.com/uploads/css_built_2/76e62c573090645fb99a15a363d8620e_forums_responsive.css.3f5d41336180df20e4d5b94c41ed35f3.css?v=ad2da6e6cd it takes 2.64secoonds to load even though it has a filesize of 1.7kb similarly, this file https://mysite.com/uploads/javascript_global/root_framework.js.9a73297bec650e4a0c7b598c9548cf0f.js?v=ad2da6e6cd it takes almost 5 seconds to load a 84kb file. whereas, i h…
Last reply by Adlago, -
- 3 replies
- 296 views
Hi guys. I can't seem to edit the calendar's date- and time format on the front-end, when users go to create an event. I've tried changing every setting I can find in the admin, and the locale, but no luck so far. Here you see what I mean: I am trying to change the date format from 9/27/2019 to 27/9/2019. Also, the time format from 4:00 PM to "16:00". Where can I do this? Thanks for any help, I hugely appreciate it.
Last reply by bfarber, -
- 2 followers
- 14 replies
- 703 views
Is there any way that one can automatically identify online guests as crawlers/bots? Thanks
Last reply by BankFodder, -
- 2 followers
- 9 replies
- 500 views
I have run latest upgrade on my localhost. There were some issues, so I run the support tool and disabled all third parties applications and plugins. I have then checked the frontend and everything was OK. But I cannot get into ACP no more. I get the error: Obviously I cannot run support tool, if I cannot get into ACP. I have tried RECOVERY_MODE, no chance. I get the login screen for ACP and after sign in the error above. No page for ACP is accessible. The front end loads normal. I have this behavior on two different installations on my localhost. Can somebody reproduce the error? Upgrade to 4.4.4 Go to Support and run Support Tool Disa…
Last reply by AtariAge, -
- 1 reply
- 266 views
Is it possible to allow people to right click copy images from the gallery? It would make for a really easy way to select a product type from a gallery block and paste it into a thread.
Last reply by socceronly, -
- 3 replies
- 368 views
I've noticed in my browser's console the following JS error: I've gone to the linked page, but there's not really any details that I could find about troubleshooting this to find out which embed might be causing the issue: https://ckeditor.com/docs/ckeditor4/latest/api/CKEDITOR_config.html#cfg-embed_provider Any ideas on how to determine which embed is causing this?
Last reply by bfarber, -
- 2 followers
- 1 reply
- 255 views
One thing I can't understand and perhaps someone can advise me on...for example my own site it takes roughly 2 hrs to go from IPS to XF including the rebuild of cache's etc but it takes over 12 hrs to go from XF to IPS. I have a pretty good and fast dedicated server I have tried a cron in cPanel to make it faster but it makes no difference than to manually run the rebuild in IPS. Just curious...
Last reply by sudo, -
- 3 followers
- 15 replies
- 596 views
After upgrading to v4.4.3 from v4.4.1 I am no longer receiving email notifications for new registrations. I have confirmed the emails are being delivered for other notifications and tested email delivery. I have checked my settings in the Notification Settings. I am receiving the Notifications in the Administrator Notifications, just not the email. When I review the mail logs on the email server, an email delivery to the administrator does not appear to be listed; however an email entry to the new registrant is there. Is this a known problem?
Last reply by Jeffrey Roberts, -
- 1 reply
- 298 views
I've created an announcement and now I can't figure out how to edit or delete it. Any help on how to edit or delete announcements would be appreciated. Thanks
Last reply by Daniel F, -
- 0 replies
- 255 views
Hi, is there a way to check out as a guest in commerce?
Last reply by slushpuppeh, -
- 4 replies
- 310 views
Is there a way to show the member and forum statistics blocks to only certain groups, for instance keep them hidden for guests?
Last reply by Excalibur, -
- 4 replies
- 337 views
Apologies if this has been asked before (I couldn't find it), but how do I go about translating blocks/widgets? The relevant phrases don't seem to show up when I search within the language section. Specifically, I'm talking about the Forum Statistics block, Member Statistics, and Who's Online. Thanks for any help.
Last reply by Staralfur, -
- 2 followers
- 2 replies
- 265 views
Hi friends - I'm curious if there is a way to show thumbnail images on the activity stream directly? I believe this will help increase user engagement and the likely hood of someone clicking on a topic they might not have otherwise clicked on based on the user generated title alone. I see this a lot with respect to our stats on our mobile apps and wanted to see if we could implement something similar on the activity stream. I searched the archives of topics and market place but wasn't able to find anything relating specifically to this request. If there is no option for this, I'd be happy to talk with any developer here who would like to take on such a …
Last reply by BlueEye, -
- 2 followers
- 8 replies
- 496 views
In chrome I can't remove the upgradebanner.. It is the same in ACP - and on both my sites that I have not upgraded yet.
Last reply by PurpleSparkles, -
- 2 followers
- 5 replies
- 282 views
After upgrading from 4.3 to 4.4, I'm getting the following on all the pages for a topic (next page links, etc.). Why is there a "#comments".... I think it should not be there. Help? @bfarber... https://www.domain.com/forums/topic/2-post-bugs-here/page/4/#comments
Last reply by bfarber, -
- 1 reply
- 219 views
In Content, I can set a "Record Image" but I can't see how to make this required, it is not treated like a database field? Any one know a work around for this? Thanks in advance, Nick.
Last reply by newbie LAC, -
- 2 followers
- 13 replies
- 433 views
IPS includes the option to add your favicon, share & application image from within the ACP. No need to have the favicon uploaded to html directory. So we uploaded our favicon, we added our share image and we added our application image. However, upon reloading the forum, the favicon had changed from what we had in our html directory and had now uploaded via the ACP. The favicon in acp, remains as the correct favicon (caches cleared, refreshed etc.). The one on the left is wrong, it's taken this from applications, I removed the share image & favicon remained incorrect. I removed the application image and our favicon returned. Is…
Last reply by Adlago, -
- 2 replies
- 265 views
Hey Everyone, I remember a past feature that allowed you to Globalize a topic to where it appeared in all forums. What ever happened to this feature and how can I make one topic appear in every forum without reposting it to every forum? I tried searching the Marketplace for a modification but came across nothing that does this specific purpose. Any help would be greatly appreciated. Thanks Everyone!
Last reply by bfarber, -
- 2 replies
- 4.5k views
Hi, Is there a setting to prevent guests and users from viewing the online user list? Thank you
Last reply by Peter Parker, -
- 0 replies
- 236 views
Any suggestions for 2019 chatrooms, that allow members to make their own chatrooms. I've seen some older plugins, wondering peoples experience as of today with chatrooms and flexible options in the current system. THANKS! ~saraJ
Last reply by Bitlab Media Group, -
- 1 follower
- 2 replies
- 362 views
I've got a few users that would prefer to go back to the old BBCode days of formatting their posts (they miss the Source button that allowed them to edit using BBCode). Obviously I can't give regular users access to the Source button and be allowed to edit HTML, and I came across this plugin button on the CKEditor site: https://ckeditor.com/cke4/addon/markdown Would that allow my users to write Markdown code, and when posted gets converted to HTML?
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 238 views
Hi. I've put an "Our Picks" widget on the forums home. The three do not fill 100% of the width. Glitch or do I have to go into the templates? Image attached.
Last reply by Giray, -
- 1 follower
- 4 replies
- 335 views
Hi all, I just reached out to this plugin's developer (Stuart) only moments ago but thought I would post this here in case any you may have the answer sooner. I am wondering if there is a way for users to change their "display names" themselves through Invision Board. Whenever I click on "change display name" when logged in as one of my dummy users, the page redirects to Wordpress/Memberpress. Is there a way around this? Thanks, Kaitlin
Last reply by stoo2000, -
- 1 follower
- 4 replies
- 478 views
We have over 800 articles made with Pages. After upgrade from 3.4.X to 4.4.X IPS has changed the canonical URL of the articles. Old: http://example.com/database/category/article New: http://example.com/database/category/article/ But there is no redirect, both URLs serve the same content. We experience SEO difficulties serving same content under different URLs. How do we create a 301 redirect for the old URLs?
Last reply by Sonya*, -
- 2 followers
- 2 replies
- 379 views
Hi. I'm wondering if someone could help me out with something. It's been a while since I last used/played with IPS and so many versions have come out since. On the older versions, there used to be an option to change the name of your admin directory and apply a .htaccess protected file to it so it would prompt anyone for a username and password for that directory. The problem I'm having is that I can't seem to find it on this newer version so I'm asking if anyone is able to show me how to do this still. Thank you.
Last reply by Stuart Silvester,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
