Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
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- Last reply by ramsis kasis,
22,829 topics in this forum
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- 1 follower
- 2 replies
- 258 views
Interesting use case where one of my users uploaded a slow motion video to the forum and it played back at normal rate. I noticed there is an HTMLMediaElement.playbackRate property to set the playback speed/rate, however I'm guessing this isn't set by the Invision Community forum software when it creates the embed code? Anyone have any experience with this?
Last reply by Clover13, -
- 1 follower
- 3 replies
- 321 views
Hi, I am finally running my migration on my production site. For some reason, the posts rebuild tasks keeps showing the same post number (27512 / 1316785), is there any way to make it skip this post or anything ? I my be wrong but i think this slows donw the rebuild as one of the threads may be stucked on it...
Last reply by Numbered, -
- 1 follower
- 4 replies
- 296 views
Is anyone getting an error when looking at the Admin Notifications in the ACP? I keep getting a template error even on a fresh template. The error is coming from core/admin/notifications/indexBlock #0 /home/nginx/domains/xxx.com/public/applications/core/extensions/core/AdminNotifications/ConfigurationError.php(459): IPS\Db\_Select->first() #1 /home/nginx/domains/xxx.com/public/system/Theme/Theme.php(847) : eval()'d code(391): IPS\core\extensions\core\AdminNotifications\_ConfigurationError->body() #2 /home/nginx/domains/xxx.com/public/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_notifications->indexBlock(Object(IPS\core\extension…
Last reply by Bluto, -
- 3 followers
- 3 replies
- 226 views
Hi, Anyone else noticed in 4.4.6 that adverts marked as disabled are still showing normally on the front end (forums)? Wondering if it's just me!
Last reply by Bluto, -
- 2 followers
- 13 replies
- 384 views
We have tried to update our Invision Community, but have experience issues with updating. This has occurred over multiple updates. When we attempt to update it, it will fail and we have to resort to updating manually. Can we please troubleshoot why this is the case? We'd like to have the update function fixed so we do not have to update Invision manually. In the past, support has stated it's a permissions problem. We can't find any indication of a file or directory with the wrong permissions and are reluctant to force all of the permissions open for security reasons.
Last reply by expeditedshipper, -
- 2 followers
- 9 replies
- 510 views
This is urgent...Our site is down. We're getting this error: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. Any advice as to why this might be the case? Please advise.
Last reply by DesignzShop, -
- 3 followers
- 11 replies
- 413 views
I don't set limits on what people can upload. I am at about 42gb of images. I thought using image proxy would help with that. Here is my uploads folder, any chance some of these are older folder that should have been deleted in an upgrade? Hmm, I tried several times to upload a few png files and keep getting a -200 error.
Last reply by ASTRAPI, -
- 1 follower
- 3 replies
- 276 views
Is there any way to assign a color to a club calendar? https://www.argogaming.org/calendar/2019/9/ All of my non-club calendars have colors and it makes it easier to discern what is what. But I cannot do the same with club calendars. For example, here I have my Meetings calendar in red, etc. Board Game Night, hosted by the Board Game Community, is the default black. Can I assign it a color somehow?
Last reply by newbie LAC, -
- 2 followers
- 4 replies
- 206 views
On my website front page I use Pages and I want to show a WYSIWYG content only to not logged users. How could I do it? Thanks
Last reply by sobrenome, -
- 1 follower
- 4 replies
- 297 views
Hello, I've just upgraded my Invision to the latest version 4.4.6 from 4.3.5. (I'm using self-hosting server) All other things are working well, however, "Members" block for main-page is not working like before. Like a below image, color for each member's group are not representing correctly in "Members" block . Weird thing is that "Who's online" block is showing Group color normally like before but only "Members" block is not working well. I already tried to disable all other applications, plugins which are not included in IPS basic package and tried to use default IPS theme, but it had same error. any ideas? Thanks.
Last reply by Jipa331, -
- 1 reply
- 246 views
Silly question here, but how do I find out the number of threads and posts in my forum? I assume this is somewhere in my admin cp. Any help is much appreciated.
Last reply by Adriano Faria, -
- 1 follower
- 3 replies
- 261 views
Hello guys, I wonder if there is any setting or code I could change to limit the number of shown blog articles in grid view? Might this be related to the theme? Right now I have two "main" articles (the most recent ones) sitting side by side on the very top of the grid view. Below that we have the smaller previews. Now I wanted to limit the count of the smaller previews to a 3x3 grid (3 articles in a row with 3 rows total) so that I have 11 articles on the blog page over all. I couldn't find any information in the help section nor could I find a setting to limit the number of shown articles. Thanks in advance, Phil
Last reply by Joel R, -
- 3 replies
- 317 views
Hi all, At the moment, my <title> on each page is displaying in a format that looks like this: Subpage - My Forum I was wondering if there is a way (preferably by changing the PHP expression or something via the ACP, so that I don't need to do it manually for each area in the future) for me to swap this <title> so that it displays the other way around, like so: My Forum - Subpage The only thing I have managed to via the template editor is this expression: <title>{expression="output.getTitle( $title )"}</title> But I have not been able to locate where it actually creates this title in order to change which way around it appears…
Last reply by Adlago, -
- 1 follower
- 2 replies
- 291 views
About Me \Member\About Me What is the purpose of the settings called About Me. About Me\Field Settings\Group\Personal Information. Personal Information comes up as default. What is the purpose or who will see this on the actual site? I did a search on the term "About Me" and nothing came up. Where can I find Link to helpful information. Bob Snow
Last reply by Robert Angle, -
- 0 replies
- 228 views
Hello Is there a setting to limit the number of allowed characters in the Status updates?
Last reply by Kenneth Baker, -
- 3 replies
- 282 views
When I try to delete a status on a member profile page it shows this : i can hide it but not delete it help please ?
Last reply by Ryan Ashbrook, -
- 2 followers
- 18 replies
- 583 views
How to make All Activity as main page https://www.o9c4.com/discover/ You have to make sure that "System" is starred as the default app (I had Pages), and then you can star Content Discovery to get it to show All Activity as your "home" page. How to make Display results Expanded by default for Members or Guests? Need assistance Do I have a feature to give the permissions to Guests to reply to the statuses? Only logged in users can reply to a status update
Last reply by O9C4, -
- 1 follower
- 3 replies
- 270 views
I have from previous versions of the forum were the directories and files, which in my opinion is not needed. Here is their list: cache hooks interface ips_kernel lofiversion public 404error.php constants.php dav.php initdata.php Can you delete everything already? Current version 4.4.6.
Last reply by bfarber, -
- 2 replies
- 261 views
We are getting a lot of spam mails via the Contact forum. So the IPS protection is not sufficient. So I would like to fall back to our old but usefull method by blocking or restricting ip's to the contact form. To be able to do this, it's needed to have the ip of the one using the contact forum send with the mail. I would like to know how this can be done, even if it means to make some hardcoded changes to some file. I'd rather not, but I less like spammers. Maybe put a code like this somewhere: $_SERVER['REMOTE_ADDR'], Would be nice however if the ip could be added in a bit safer way without having to change files.
Last reply by Black Tiger, -
- 2 followers
- 3 replies
- 402 views
Hello, I think this might be a bug with the new updates after 4.4 (with the converter)? I am new to this software so I am still learning the ropes, but anyway, I previously tested converting my forum on a test install first (4.4.4) All went well. Then I did the real installation on the main folder and with that I installed 4.4.5 (which was the version that had been released when I went to install and convert the forum). And it didn't work. Tried again and same result. Thought it was something on my end. Installed 4.4.6 same thing. Then I thought back to the fact all worked fine on the test install with 4.4.4 and on the main site it worked with the earlier version, bu…
Last reply by Joel R, -
- 1 follower
- 4 replies
- 271 views
I have a bunch of banned users. Now I wonder how to mass-delete them? In the AdminCP, do I really have to manually click each and every X next to their profile names? This will take forever, if you have to go through several pages with said users. However I have not found any alternative, neither in the AdminCP nor via search on this site.
Last reply by Joy Rex, -
- 2 followers
- 4 replies
- 416 views
Hi upgrading our dev forums from 4.4.3 to 4.4.6 (latest) shows the following error after the process: Error (1060) Duplicate column name 'prompt': addColumn ["core_oauth_authorize_prompts",{"name":"prompt","type":"TEXT","length":null,"decimals":null,"values":null,"allow_null":true,"default":null,"comment":"","unsigned":false,"zerofill":false,"auto_increment":false,"binary":false}] Anyone experienced the same when looking at the ACP System Logs after upgrade? Thanks, Thomas
Last reply by bfarber, -
- 0 replies
- 190 views
Using inspect i have used the below to hide the mobile fluid view dropdown menu. a.ipsButton.ipsButton_medium.ipsButton_link.ipsButton_fullWidth { display: none; } This seems to work but my concern is that this seems not very specific to that menu. Will the above hide anyting else or is there a more specific way to target that menu? For desktop you can use the below but that doesn't work for mobile. div#elFluidFormFilters { display: none; }
Last reply by gavpedz, -
- 3 followers
- 5 replies
- 287 views
It would be really great if you could use a Database Category menu on the sidebar .... Would be a great way for people to discover things. Is there anything like that in the Marketplace anyone has come across?
Last reply by ibaker, -
- 1 follower
- 3 replies
- 318 views
Not sure, I read on a Russian forum something about payment details should go here though it's very vague, this code comes up, any ideas?
Last reply by Mark H,