bern5 Posted September 25, 2019 Share Posted September 25, 2019 Hi, I have some forum memberships setup as 'products' with a renewal term , they are handled by paypal with billing agreements. They are $15 per year but i want to increase to $20 per year. My question is , if i just go in and adjust the product price to $20 - how does this affect all the current members who have purchased? what happens when it comes to renewal for $20 but they have billing agreements for $15 - does the system break or paypal produce an error, Should i just create a new product for the $20 and then give people the option to upgrade from their existing membership $15 to this new one - does that create a new billing agreement or edit the existing. Do i then keep the existing $15 enabled but not visible in the shop? Or do i setup and use subscriptions? can members upgrade to subscriptions from a product ? i am not too sure and looking for guidance on how to approach this. thx in adv Link to comment Share on other sites More sharing options...
AlexWebsites Posted September 27, 2019 Share Posted September 27, 2019 When you change it and save, it should prompt you to apply to existing or only new. if you only apply to new, your existing will remain at $15. if you apply to all, they should change to the new price upon renewal I think. I moved from products being used as subscription to actual subscriptions, which I think has a clearer display and understanding. Link to comment Share on other sites More sharing options...
elonegenio Posted October 4, 2019 Share Posted October 4, 2019 We increased our membership price and are up now for our first round of renewals starting next week. One of my members decided to renew early which is good. But it also allowed him to renew at the original price rather than the new price. No super big deal at this second as it's just one member and he's a good contributor anyhow though I need to figure out how to fix this. Link to comment Share on other sites More sharing options...
AlexWebsites Posted October 4, 2019 Share Posted October 4, 2019 Just now, elonegenio We increased our membership price and are up now for our first round of renewals starting next week. One of my members decided to renew early which is good. But it also allowed him to renew at the original price rather than the new price. No super big deal at this second as it's just one member and he's a good contributor anyhow though I need to figure out how to fix this. When you increased it, did you apply it to existing subscriptions? If not, they will always renew at the old price. 💲 Link to comment Share on other sites More sharing options...
elonegenio Posted October 4, 2019 Share Posted October 4, 2019 I am certain I did as I knew when set the initial pricing a year ago that we would be increasing over the coming months/years on that subscription level. I sent in a support ticket so we'll see what they say about it. Link to comment Share on other sites More sharing options...
Pete T Posted October 4, 2019 Share Posted October 4, 2019 If the subscription is done via Paypal at moment the renewal is set at price the customer has agreed so example if was $12 and made it to $15 customer will only pay the $12 as what been agreed by client and Paypal as far asware if change the price via Admin CP would not override the Paypal agreement so would need to do new subscriptions. Link to comment Share on other sites More sharing options...
bern5 Posted October 10, 2019 Author Share Posted October 10, 2019 On 9/28/2019 at 12:31 AM, AlexWebsites said: When you change it and save, it should prompt you to apply to existing or only new. if you only apply to new, your existing will remain at $15. if you apply to all, they should change to the new price upon renewal I think. I moved from products being used as subscription to actual subscriptions, which I think has a clearer display and understanding. so can you convert all your 'product subscriptions' to new 'subscriptions' - or do people have to re-subscribe again? Link to comment Share on other sites More sharing options...
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