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Converter app instructions is inadequate


BuffaloR

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Posted

It doesn't tell you where to put the Database file.

Do you just put it on the same server as your Invision install and the converter app will find it?

A video would go a long way if Invision were to want to help improve their instructions.

Posted

I'm not sure I understand what you mean here. The converter asks where your database is for the software in which you wish to convert. It wouldnt tell you where to put it, as thats entirely up to you where you have that database stored, as long as the converter can access it, with the details you provide. If you need further clarification however, feel free to submit a ticket from your client area.

Posted
9 minutes ago, Marc Stridgen said:

I'm not sure I understand what you mean here. The converter asks where your database is for the software in which you wish to convert. It wouldnt tell you where to put it, as thats entirely up to you where you have that database stored, as long as the converter can access it, with the details you provide. If you need further clarification however, feel free to submit a ticket from your client area.

Ok I sent in a ticket. I'm very confused.

Posted
41 minutes ago, BuffaloR said:

Ok I sent in a ticket. I'm very confused.

I can see your ticket there now, so we can continue to get you sorted in there.

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