Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Joey_M,
22,928 topics in this forum
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- 2 followers
- 1 reply
- 243 views
Allow members to add credit to their account? Navigate commerce options and see above option, how does it work?
Last reply by Joel R, -
- 1 reply
- 247 views
Purchased now what? I don't see any cms access anywhere???
Last reply by Jim M, -
- 4 followers
- 25 replies
- 1.1k views
hi! we just rolled back our update from PB 3.4 to 4.2.8 we noticed some citical changes in the posts in our database. at first we have some broken links. this is how a small post looks in the 3.4 database: Linkhinweise<br> <br> http://justlabelit.org/dangerous-weed-killers-are-helping-to-spread-superweeds/<br> http://gmo-awareness.com/<br> http://justlabelit.org/<br> http://righttoknow-gmo.org/states<br> http://www.naturalnews.com/037466_gm_food_global_elite_organic_gardens.html and this is how the same post looks immediately after the update in the 4.2.8 database: <p>Linkhinweise</p> <p> </p> <…
Last reply by taz.de, -
- 2 replies
- 318 views
Is there a place to change the colour of this; 'Existing User Sign In' - which appears top right on the main header? I'm setting our header to almost white, which then means we can't read this white text. I've found colour changes for almost everything else in the theme editor, bar this piece of text, or is it a button? either way can't locate where to change it! ?
Last reply by Steve Silver, -
- 1 follower
- 0 replies
- 234 views
I have members complaining after 4.7 upgrade getting Error code: 1S160/2 when trying to view a uploaded image. They are using Ipads and Mac Book Pros. I can't duplicate it with Firefox. Any ideas?
Last reply by Genestoy, -
- 4 followers
- 5 replies
- 332 views
I purchased a self-hosting Invision license yesterday and installed it on my current server. I then went to transfer my database from vBulletin to Invision, but my host won't allow it because it is over 1GB. Now I'm wishing I just signed up for the Cloud option with Invision. I contacted Invision because I figured they could just deactivate my self-hosted license and move me over to Cloud. But they said because I downloaded the software, they cant switch me from self-hosted to Cloud, unless I wanted to just waste the $300 I spent yesterday. Disappointing. Long story short - any suggestions for a host who allows transfers of databases over 1GB and …
Last reply by Joel R, -
- 2 replies
- 280 views
Hi, I'm trying to convert my Vbulletin 5.5 board to Invision. I'm getting this error IPS\convert\_Library::process: Table 'xxxxxx_neuesforum.customprofilepic' doesn't exist I checked the database and there is a table and found a table "customavatar" but not customprofilepic
Last reply by bfarber, -
- 2 followers
- 3 replies
- 274 views
One of my moderators incorrectly flagged a long-time user as a spammer. Now all of his content (7,000+ messages) is gone. Is there a way to restore this content, or is it gone forever?
Last reply by Ryan Ashbrook, -
- 3 replies
- 259 views
It doesn't tell you where to put the Database file. Do you just put it on the same server as your Invision install and the converter app will find it? A video would go a long way if Invision were to want to help improve their instructions.
Last reply by Marc, -
- 3 replies
- 281 views
When selecting "search" from the IPS menu I'm taken to "Content Search". I'd like to create a menu option for members to select so that they are taken directly to the Member search instead. Here's a screen shot of the default search page. The member search tab is there. Is there a direct link that I can create a menu option to take members directly to member search?
Last reply by TheJackal84, -
- 2 followers
- 6 replies
- 432 views
Hi, I have some forum memberships setup as 'products' with a renewal term , they are handled by paypal with billing agreements. They are $15 per year but i want to increase to $20 per year. My question is , if i just go in and adjust the product price to $20 - how does this affect all the current members who have purchased? what happens when it comes to renewal for $20 but they have billing agreements for $15 - does the system break or paypal produce an error, Should i just create a new product for the $20 and then give people the option to upgrade from their existing membership $15 to this new one - does that create a new billing agreement or edit the e…
Last reply by bern5, -
- 1 follower
- 3 replies
- 289 views
Anyway to increase the number here: https://invisioncommunity.com/leaderboard/ So it shows top 8 for example? I don't feel 4 is enough to encourage a bit of competition between the members. The forum index widget only shows 4 too, which would be nice to increase. Thanks in advance.
Last reply by Joel R, -
- 1 reply
- 246 views
Hey guys, I was wondering if there was a way to edit my curl GET request to the REST API to only target a specific piece of member data? For example, "https://bastionrp.com/api/core/members/26/?key={REDACTED}" returns this: "id": 26, "name": "Jimmy", "title": null, "timeZone": "America\/New_York", "formattedName": "<span class=\"Administrator Staff\"><i class=\"fa fa-shield\" aria-hidden=\"true\"><\/i> Jimmy<\/span>", "primaryGroup": { "id": 20, "name": "Administrator", "formattedName": "<span class=\"Administrator Staff\"><…
Last reply by Daniel F, -
- 2 replies
- 382 views
i want to implement username group format in these 3 places how to edit the template?hope to get help thanks in advance
Last reply by All Astronauts, -
- 1 follower
- 2 replies
- 229 views
Good morning, being new I run into an error that doesnt tell me something: It seems to appear when someone tries to upload content. The group settings for member is unlimited, though there seems to be a limit of 511 MB? The upload fails. I run the board as a cloud service so I cannot check server settings - only ACP. Where would I change limits for members? The current setup is Thank you, Marcs
Last reply by Marcus Sternberg, -
- 1 follower
- 3 replies
- 322 views
Hello, Few minutes ago we received the following email. Does anyone else have this issue?
Last reply by pequeno, -
- 1 follower
- 1 reply
- 223 views
Just wondering how to achieve the above. I have disabled the option for guests to read blogs, but by clicking on a link shown in a sidebar still allows them to read the content. Some of my members post rather personal stuff in their blogs only for members to read, not for general consumption. Any suggestions?
Last reply by DawPi, -
- 0 replies
- 297 views
We use the ⭐emoji on our forum to rate quality of certain downloads/links . We found that there's a 75 emoji limit, which we can hit in a single post if we're rating a lot of items. Is there some place this can be increased?
Last reply by scatteredbomb, -
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- 1 follower
- 2 replies
- 336 views
Good evening everybody, maybe I simply haven't found the setting yet and the search function couldn't help me with this. My question is, is it possible to hide the complete clubs page from guests? I thought it's better to ask, maybe there is already an existing addon before I code something on my own 😄 Best regards
Last reply by WP V0RT3X, -
- 3 followers
- 2 replies
- 237 views
I arrived in a kind of crucial part of my Forum, where I have a store that sold virtual items, when the customer makes the purchase I asked for the address, but because it is a virtual item does not need an address to be sent, and I want to disable this option and edit it as I wish.
Last reply by opentype, -
- 2 replies
- 247 views
When I edit the HTML of the text I put into an editor it automatically removes all onClick functions. I have a script that I want to call using the function, is there anything I can do to make this go away? And have editor not remove my onClick in the html?
Last reply by Dominyka, -
- 1 reply
- 469 views
I wonder how I can edit the head, in case I want to replace the color by image / gif, then I want to know where I can change it.
Last reply by Adlago, -
- 3 followers
- 5 replies
- 359 views
Hi all, I have a member that was deleted from the board back in 2013. The posts were left behind as guest user. That user asks if the individual posts from the account which are still visible in the forum can be deleted (gdpr etc). Is this possible when the account is already removed? If it is, how?
Last reply by Jheroen, -
- 1 follower
- 1 reply
- 211 views
Hi Guys - I have two versions of the default IPS theme. One shows ads and the other is for subscribers and it doesn't show ads. Do do this I create blocks and don't give the subscribers permission to view the blocks. This work, but still loads the block code on all themes. Question: Is there a way to disable blocks per theme? I want to show a custom block on the default theme like usual. When I switch to the subscriber theme and delete the block, it deletes it from showing on the default theme as well. Would love to select blocks per theme.
Last reply by Chris027, -
- 1 follower
- 2 replies
- 355 views
My site went down a few days ago with the following error, can anyone who can read this point me in the right direction? SELECT MIN(forums_posts.pid) FROM `x_utf_forums_posts` AS `forums_posts` WHERE forums_posts.topic_id=27925 AND forums_posts.post_date>1569938170 AND forums_posts.queued!=-2 AND forums_posts.queued!=-3 IPS\Db\Exception: Table './andrew09_cfbhc_forum/x_utf_forums_posts' is marked as crashed and last (automatic?) repair failed (144) #0 /var/www/cfbhc/system/Db/Select.php(373): IPS\_Db->preparedQuery('/*IPS\\Content\\_...', Array, true) #1 /var/www/cfbhc/system/Db/Select.php(436): IPS\Db\_Select->runQuery() #2 /var/www/cfbhc/system/Db/…
Last reply by Rhett,
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