CaliPilot Posted October 23, 2019 Share Posted October 23, 2019 Hi, we get a lot complaints in the recent few months from users who are unable to register a new account on our community. If we try to register with their data (Username and EMail) it works as intended. Is there a way to track why someone fails in the process? Thanks Chris Link to comment Share on other sites More sharing options...
opentype Posted October 23, 2019 Share Posted October 23, 2019 Thirst thing would be to ask them for details. Did they get an error message? Which one? Did they not get their verification email? And so on. Link to comment Share on other sites More sharing options...
CaliPilot Posted October 31, 2019 Author Share Posted October 31, 2019 On 10/23/2019 at 1:56 PM, opentype said: Thirst thing would be to ask them for details. Did they get an error message? Which one? Did they not get their verification email? And so on. Did that but the answer is always not very helpful, that's why i thought about a way to track those issues in the backend. Chris Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 31, 2019 Share Posted October 31, 2019 It can be the Spam Serverice. Take a look in Spam Prevencion Logs in your ACP. It also can be a bad email address; take a look in your Ban Settings. Link to comment Share on other sites More sharing options...
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