Hi,

we get a lot complaints in the recent few months from users who are unable to register a new account on our community. If we try to register with their data (Username and EMail) it works as intended. Is there a way to track why someone fails in the process? 

 

Thanks

Chris

Thirst thing would be to ask them for details. Did they get an error message? Which one? Did they not get their verification email? And so on. 

On 10/23/2019 at 1:56 PM, opentype said:

Thirst thing would be to ask them for details. Did they get an error message? Which one? Did they not get their verification email? And so on. 

Did that but the answer is always not very helpful, that's why i thought about a way to track those issues in the backend.

Chris

 

It can be the Spam Serverice. Take a look in Spam Prevencion Logs in your ACP.

It also can be a bad email address; take a look in your Ban Settings.