Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- How do I do it please?
- Last reply by Caputo,
23,018 topics in this forum
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- 8 replies
- 640 views
How would I go about making the navigation bar on my website sticky/frozen.
Last reply by CoffeeCake, -
- 1 follower
- 1 reply
- 313 views
Is there any way to get forum activity reporting via the API? If not the API, how can I pull any of the stats that you find in the admin area. (posts per week/month), (registrations per period), etc.
Last reply by bfarber, -
- 1 follower
- 0 replies
- 275 views
Hi, is possible and how to fetch meta data from url link and automatically fill up fields with title, description and image in submit form? Thanks for answer.
Last reply by mardiv, -
- 1 follower
- 1 reply
- 345 views
Hello. In my tiny community I want to share some PDF documents that people can view instead of having to download first. Scribd was one such solution but I couldn't figure out how to embed scribd documents, though I can, on phpBB. Alternatively, is there any way to display multiple page PDFs? Figuring this out would really help.
Last reply by opentype, -
- 1 follower
- 0 replies
- 411 views
I have someone who creates a calendar event, then makes a forum post rather than using the comments to promote the event. How do I merge these? Or if someone makes a post in a thread how do I get this content into the comments of the event?
Last reply by optrexnz, -
- 3 followers
- 17 replies
- 637 views
Our website is down for few hours and upon cpanel investigation they have found that site software resulted in errors. Has anyone of you ever received this with IPB core or redis? Any clue how to immediately fix it to bring back the site? Thanks in advance. _________________________________________ Hello again,Thank you for your patience while I reviewed your support request. Upon review of your reported issue, this problem does not appear to be related to or caused by cPanel or by the basic configuration of the cPanel-bundled software.The particular error you are receiving is one born from an issue with the site's actual coding, rather than a ser…
Last reply by DawPi, -
- 1 follower
- 3 replies
- 291 views
I have a subscription package I would like to add current clients to which will not have a cost. However, I noticed when I was playing around with signing up, all subscription options I have pop up. I don't want anyone to even see that package. Is there a way to set who can see individual subscriptions? Am I going about doing this wrong? Thank you so much!
Last reply by Nate Sheets, -
- 1 follower
- 2 replies
- 304 views
I have been getting longtime members that have obviously lost their password or forgotten their username and try to login but can't and they can't reset their password because they no longer have the email address they registered with years ago. I of course get notification of the bounced emails when they try to reset their password. How do they reset their password or update their email address when this occurs? Is it even possible? IPB 4.4.10 Thanks
Last reply by Genestoy, -
- 1 follower
- 4 replies
- 405 views
Hi, Would like to convert my forum from http to https (self hosted) Is there a definitive guide for how to do the conversion, with specifics on how to fix the http over https images being served without errors? (which I read a lot about) For posts that reference other posts, do I need to do any SQL work to change the paths? How do you handle existing search indexes from say google, that have http but the server is now https? Does it automatically redirect? There is a lot of uploaded content, about 16 years and over a million something posts. Thank you for any information you can provide Shawn
Last reply by opentype, -
- 1 follower
- 0 replies
- 353 views
Does anyone know if site moderators able to see private clubs and their contents? Or can only the admin (and club members) see private groups and their contents?
Last reply by PrettyPixels, -
- 6 followers
- 18 replies
- 718 views
Well who would'a guessed it... Facebook take 6 weeks to review an app and decline it. Useless. I need to provide a screencast of how the permissions will be used. I'm not quite sure how I'm supposed to do that without the permissions, since nothing will work and the IPS software will not show the controls in use. Catch 22... Show me this chicken before it hatches. Does anybody have any ideas how to get around this?
Last reply by Jordan Miller, -
- 1 follower
- 0 replies
- 247 views
This is theme option, which is the recommended size?
Last reply by kmk, -
- 4 followers
- 24 replies
- 634 views
I have a problem with my forums in that when you see you have a notification, I click the notification bell to see what it is, and it takes an absolute age to load the next bit, with the swirly animated thing telling me to hang on whilst it loads. This can't be normal? What could be slowing this down?
Last reply by Sheffielder, -
- 2 replies
- 359 views
I haven't really done much with the block manager, but I was thinking about adding a sidebar. But I'd like to do so on a separate skin that my members can either opt to have the sidebar, or opt not to, depending on which skin they use. Is that possible, or are the added blocks added to all skins regardless?
Last reply by VaBeach_Guy, -
- 3 followers
- 2 replies
- 265 views
If I wanted to give access to a developer to work on something, is it possible to select forums that won't show results in the API, basically I want the API to follow the same rules as I have in the forum that they are only accessible by certain people. Does the API give all or nothing or can it be restricted for different keys?
Last reply by JEFF MACK, -
Embed help
by kmk- 2 followers
- 4 replies
- 320 views
Hi guys, I try to embed this https://play.chessbase.com/en/Play?room=chesshouse into my Pages page, but I don't know why it only show a chess board that let 2 players in the game. But if you open the link https://play.chessbase.com/en/Play?room=chesshouse with other tab, it show as a chess room, is different when I use iframe insert it in my page, I missed something?
Last reply by kmk, -
- 1 follower
- 0 replies
- 243 views
Is there a quick way to totally reset all profile photos to the site default one?
Last reply by Sheffielder, -
Tags block
by kmk- 5 followers
- 5 replies
- 353 views
Hello everybody, there's a way to let me place a block with tags feed? Not a post or topic, just a tags feed.
Last reply by Makoto, -
- 12 replies
- 343 views
I am able to make status updates from the side bar widget and CREATE menu but only as ADMIN. I have all my other groups set to use Status Updates but no other groups can add updates! Am I missing something here?
Last reply by RocketStang, -
- 1 follower
- 5 replies
- 386 views
Hello. I have a databse which allow me to create articles and that work fine. I choose the option to autamtically create a subject in the forum. This work fine also BUT my subjet in the forum only have raw text. No pciture at all.... How can I change that to have at least the picture of what we are talking about ? And also in my subject I have : (title): (value) Any what clue what is that and where it come from ? Thanks for your help Florian An Example : My record : The subject created : I only have the core text part...
Last reply by Poseidon2, -
- 2 replies
- 312 views
I see that content searches have a button to take you to the first unread post, but no button on the thread list? Any way to add it?
Last reply by Adriano Faria, -
- 4 replies
- 431 views
Hi, I have just migrated my site from the cloud to its own dedicated server, I host this via Plesk has I did previously and all is working well except for one thing, when I ran the support function to see if anything wasn't working it stated "external connections not working". This is proven to be preventing clients registering as this throws the error EX110. After asking the support team they have stated the issue is related to the connection being lost to MySQL, I'm not able to find how to resolve this issue, any idea's? Regards.
Last reply by MrMuppet, -
- 1 reply
- 1.1k views
A few people accidently registered with their email address as their display name. We changed it but others can still view the display name history for those users and see their email address. How can we clear the display name history or disable it from non moderators to see display name history?
Last reply by Andrey S, -
- 1 follower
- 13 replies
- 593 views
Hello! We have migrated our forum to the new server. Database was transferred with mysqldump. Files were transferred with scp (zipped). Our wordpress site working good, but when we try to access forum it says: No such file or directory What can be a problem? I can't find any log with more information. Note: Directory path was changed. From: .../balkans1/.../forum to .../admin/.../forum Thank you!
Last reply by Afrodude, -
Hi how to add cookies, here is an example at the bottom of the forum?)
Last reply by Andrey S,
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