Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 14.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Error uploading multiple images to gallery
- Last reply by Jim M,
22,822 topics in this forum
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- 1 follower
- 4 replies
- 625 views
@Jordan InvisionI dropped by the Release Notes page and noted that the 4.6.5.1 version had been released today. I went over to the client area and it shows that 4.6.5.1 was released yesterday. I looked at the date of the install files in my archive folder and noted I had already downloaded 4.6.5.1 on 7/28/2021. Why are you showing a new release date for a version you released two weeks ago? If you released an updated version why didn't you change the version number and alert the ACP that a new version is available to update to?
Last reply by Chris Anderson, -
- 1 follower
- 3 replies
- 625 views
Hey there! I've seen this option under "Posting Settings" when I edit a forum and I was wondering what does the "Show as categories" mean. From the text, I understand that somewhere in this forum list I should see the tag list as categories. However I don't see anything. What is this option for? Cheers, Ibai
Last reply by Ibai, -
- 1 follower
- 1 reply
- 1.1k views
Is there a setting anywhere to get an email if someone files a support ticket? Thanks.
Last reply by DawPi, -
- 1 follower
- 5 replies
- 654 views
We plan to introduce new product and spend some time to setup and perfect the copy, graphics and offer. During this testing phase we don't anyone of our existing member getting a notification that we posted a new product. How do we stop that?
Last reply by Adriano Faria, -
- 4 followers
- 27 replies
- 1.3k views
I went to edit someone's post and I was met with this error: I've noticed this has happened on a few random posts but not all. Nothing in the content of the post seems out of the ordinary, it's just basic text. Any insight on how to fix this? May be worth noting that we don't have the time limit for post edits enabled, it's set to unlimited.
Last reply by Afrodude, -
- 3 replies
- 1.2k views
error 4X196/3 shows in my store logs, Customers cant complete transactions.. anyone having the same error ?
Last reply by Adriano Faria, -
- 2 replies
- 885 views
Hi Guys - Just an FYI, I was getting the following message in AdminCP > System > Search Engine Optimization, after enabling "Rewrite URLs." I found an error in my hosts file that was causing this issue. I had the wrong IP address set for the server. Once I set it right, the message disappeared. The rewriting does not seem to be working. This may be because you have not configured your server correctly, but may be a false error if your community is not generally accessible. Check friendly URLs are working, and if they are not, ensure you have configured your server correctly or contact your hosting provider or server administrator for assistance.
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Last reply by WP V0RT3X, -
- 4 replies
- 875 views
Hello, there. In my country, the date format "Month, D, YYYY" from the lastest version is REALLY, REALLY unusual. Here we use DD/MM/YY (or YYYY). Using "relative dates" don't solve the problem for older posts. And changing the system locale neither. Is it possible to just change this without paying for a plugin? Thank you!
Last reply by Nathan Explosion, -
- 5 replies
- 403 views
I can see the query running on my server but I have removed the widget everywhere that I can find. Yet it's still running /*IPS\downloads\widgets\_topDownloads::render:99*/ SELECT dfid, count(*) AS downloads FROM `downloads_downloads` LEFT JOIN `downloads_files` ON dfi d=file_id WHERE file_cat IN(2,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21) AND dtime>? GROUP BY `dfid` ORDER BY downloads DESC LIMIT 3 This query always runs slowly and I need it to stop running. Any way to find where this mystery widget is running so I can get rid of it? OR.... Any way in the ACP to simply turn this off regardless of where it is running? …
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 323 views
Hope I'm posting this in the right place! Not a critical issue, but something I've noticed on a couple of occasions: I've been viewing active/running tasks in my community suite (adminCP>System>Advanced Configuration>View Tasks), of which there are 3 pages. I click Frequency because I want to see the tasks which run the most frequently at the top, in descending order. However, the list soon loses its sort order, as reflected in the screenshot below: By the last page, everything seems a bit off the rails in terms of sort frequency: I've seen similar issues when sorting columns in other adminCP views (it was a while back, so I can't re…
Last reply by Daniel F, -
- 1 reply
- 288 views
Hello, I noticed this issue recently. From 1~2 months ago, when customer paid for One "Invoice", commerce system makes Two "Purchases" sometimes. Due to this, License Key delivery system (a.k.a plugin SULK) is delivering key two times. I already contacted to the SULK Plugin developer, and he said this duplicated "Purchase" issue is coming from IPS system itself. How can I fix this issue? Is it well known bug? Thanks. (For the below case, invoice number #236521 makes two purchases, #117457 and #117458),
Last reply by Daniel F, -
- 2 replies
- 414 views
Hi, I encountered a small error while copying the forums, copied forums have the title "Copy" instead of "title - Copy". (Only ACP bug) 2021-08-08 03-16-27.mp4 Is it an intentional trick or an error in displaying the title?
Last reply by daffyy, -
- 1 follower
- 1 reply
- 893 views
Hello, I'm considering purchasing Pages for our IPS community Forum and wondered if anyone could point us in the right direction. It's setup to use a free theme that we've customised a little to be "ours" and fit our niche gaming community. Since we set that up, we've been working on a PHP website to host a news feed, navigation bar with a link to the forum, it uses its own authentication using an existing MSSQL database thats connected to a game server that we hope to host - but the trouble is, we want to keep all the authentication as simple as possible and don't want to get weighed down by integration and SQL triggers etc. (Yes, I know why did we purch…
Last reply by opentype, -
- 1 follower
- 2 replies
- 632 views
Hello, I prepared a new closed Club and inside it I placed a Page. Into that specific Page settings, I should be able to choose if the Page is visible to "Members not in this Club", "Club Members" or only to "Club Moderators". The thing is that if I choose "Members not in this Club", they don't see it. I already checked the Members Group permissions. Any advice? Thanks!
Last reply by AlessandroTax, -
- 1 follower
- 5 replies
- 672 views
Hello, How do I make the thumbnail required?
Last reply by Adriano Faria, -
- 1 follower
- 5 replies
- 362 views
what task is it that runs that moves members to different groups?
Last reply by Adriano Faria, -
- 1 follower
- 3 replies
- 1.6k views
Dear All Is there a way to prevent a member using the PM system? I did try creating a new group with PM's set to ZERO, but on testing it, the ability to send a PM was STILL available. The background (in case you have another suggestion?) is that a member has sent a couple of objectionable PM and we want to stop him from sending PM's Any help gratefully received. Many thanks Bill
Last reply by Fabio Barbiero_549885, -
- 1 follower
- 2 replies
- 645 views
We had to move everything over to a new PayPal, and that meant cancelling all of the current PayPal billing agreements/subscriptions and creating new ones on the new account. Everything is working as intended except the old PayPal agreements we cancelled through PayPal are still showing up on the members account as active on the ACP, but when we try to view them we get an error. How can we fix this? I would assume it would know it was cancelled on PayPal's end and not have it appear as active still. Members aren't able to change their subscriptions themselves because it acts like they already have one even though it's cancelled.
Last reply by ahc, -
- 1 follower
- 0 replies
- 290 views
I am trying to create a calendar for a student activity, will be problem if increase the quantity so much? Example 500 students... 500 calendars will be needed.
Last reply by kmk, -
- 2 followers
- 3 replies
- 559 views
I can't for the life of me figure out where some the customized editor toolbar reset after last update? Does this always do this? I had even uploaded a new button but it too is gone?
Last reply by Afrodude, -
- 2 followers
- 3 replies
- 447 views
Hi all, Since our upgrade to 4.6 series, the audio beep that was generated when we received a notification while online in our community is now gone. A few users confirmed that this is happening with them as well. The first question I need to ask is if this is something that is happening in all installs, or it is an issue specific to our install. Could you guys confirm this for me? Thanks a lot! 🙂 Gabe.
Last reply by Gabriel Torres, -
- 1 follower
- 0 replies
- 300 views
With long forum titles half the title is truncated with ... is there a custom css I can apply to accommodate longer form names.
Last reply by Ocean West, -
- 6 replies
- 637 views
hello, After updating cleantalk.org plugin my website turn to blank white page? how I can resolve it please? even can't go to admin page are too. thanks.
Last reply by Miss_B, -
- 1 follower
- 0 replies
- 961 views
I've been running an online forum since 2006 and I have been using IPS since (I think) at least 2011), so I've been a customer for 10 years. I have two licenses, another one is used for a client's website. I just want to say something about what I perceive is poor development practise from IPS regarding upgrades. Since version 4, every major point upgrade has brought me nothing but grief. You remove features that are integral to the functioning of my community and you introduce things that are, to be honest, seldom very useful. I don't know why you remove these things. Maybe there are reasons that make sense to yourselves as a company, but I have to tell you t…
Last reply by FZ, -
- 1 follower
- 1 reply
- 375 views
After click add to cart and click review and checkout, the cart will remain empty only. In background system error log. OutOfRangeException: (0) #0 /mydata/www/wwwroot/xxx/applications/nexus/modules/front/store/cart.php(77): IPS\Patterns\_ActiveRecord::load(NULL) #1 /mydata/www/wwwroot/xxx/system/Dispatcher/Controller.php(90): IPS\nexus\modules\front\store\_cart->quantities() #2 /mydata/www/wwwroot/xxx/applications/nexus/modules/front/store/cart.php(40): IPS\Dispatcher\_Controller->execute() #3 /mydata/www/wwwroot/xxx/system/Dispatcher/Dispatcher.php(152): IPS\nexus\modules\front\store\_cart->execute() #4 /mydata/www/wwwroot/xxx/index.php(13): IPS\_Di…
Last reply by Stuart Silvester,
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