Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 30.6k posts
- 6 followers
Problems related to your server or other classic, self-hosted edition issues.
- Upgrade fail
- Last reply by Jim M,
22,571 topics in this forum
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- 0 replies
- 151 views
(Yes I am using IE 11 lol) this is still an issue in IPB 4.1(I've noticed it since 3.X) Likes don't work as they should. 1. I get told I cant make a like for a post http://prntscr.com/8wcow1 2. However refresh and the like is there http://prntscr.com/8wcp4i A fix for this would be nice for individuals using Internet explorer and Microsoft Edge browsers Yes, we exist lol
Last reply by Izaya Orihara, -
- 1 follower
- 0 replies
- 124 views
Please help in specifying the size of data-ipslightbox to restrict to 800x600 as right now by default it opens at 90-95% screen width which is way too big than my requirement. Thanks.
Last reply by Gauravk, -
- 1 follower
- 0 replies
- 204 views
Hello, Attached the file used for IPB3 skin change. Can it be used for IPS4? If yes, what should be modified? Does anyone has a file created for this purpose? Thank you! skinchange.php
Last reply by Teascu Dorin, -
- 3 replies
- 201 views
I would like to enable signatures by default, some members may be new to forums and may not even realise they can have a signature right away. I would also like for guests to be able to see signatures. Please tell me there is an option to enable sigantures by default? it does not make sense to hide artwork.
Last reply by Alexey MMM, -
- 0 replies
- 176 views
I told the installer not to automatically upgrade my theme, is there a way to go back and have something now do the autoupgrade, as I am unable to save any changes made to my theme.
Last reply by wmarcy, -
- 1 follower
- 2 replies
- 228 views
Anyone have thoughts on this? Our CKeditor has the issues with the wrong icons for what they're doing so that may be related but these people are telling me that the text editor won't fully expand to where they can type into it. I'm guessing it's a caching issue but going through the ACP > support and restarting my server haven't helped with that. I even created new skins hoping that might work but no joy there either. Thoughts?
Last reply by Dolfan23b, -
- 1 follower
- 6 replies
- 231 views
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Last reply by Tracy Perry, -
- 1 follower
- 0 replies
- 137 views
I have google ads on my site. It seems that they are unhappy that their ad is on a non-family friendly page. There is at least one post I can think they are objecting to. How can I restrict ads from displaying on one (or possibly more) particular posts? Thanks
Last reply by Square Wheels, -
- 3 replies
- 207 views
I just installed a brand new installation of IPB 4.1. I go to install a theme immediately after, and I get the "500 error". Does anyone know how to fix this? The theme i'm using is from IPSFocus and it's made for 4.x. If I switch back to the default theme, then everything works great again.
Last reply by ehren., -
- 1 follower
- 3 replies
- 169 views
Hello, When visiting http://site/admin/upgrade, the upgrade interface is shown. Is it safe to delete the directory? Thanks !
Last reply by Nathan Explosion, -
- 22 replies
- 366 views
I have 4.0.13.1 installed and I've never had Nexus before as I always used the subscriptions add on. Converting to 4.x and that no longer works so I purchased Nexus and it's now (hopefully) installed correctly. However I still see "subscriptions" as an out-of-date app and none of my old subscriptions or anything has converted over to Nexus as I'd hoped. Can anyone point me in the right direction so that my old subscription packages and subscribers and history all get converted over?
Last reply by Cosmic, -
- 1 follower
- 2 replies
- 168 views
Hey Guys, Have an oddity I'd like to fix on my board. We ad a user post multiple unapproved topics. A moderator deleted them but when they were gone the board was still marked as having a -1 item for review and there's nothing there. Nothing on the board we can find, nothing in the queue awaiting moderation. What does a Negative Report Count mean? How can we get rid of it?
Last reply by Joel R, -
- 3 replies
- 200 views
Hi, I just purchased the IPS forums and during install (step 2), i entered the licence key from client area, but when I hit submit (after ticking agreement), it process but immediately shows the same page (not proceeding to step 3). I tried all browsers, same issue. Please guide what's the issue?
Last reply by Olumide Okusanya, -
- 1 follower
- 8 replies
- 346 views
I just noticed 4.1.0 is now available in the Client Area without the beta at the end. I take it this version has now been officially released and out of beta and so its safe to use? Just want to make absolutely sure. Thanks for responding.
Last reply by ipbfuck, -
- 1 follower
- 8 replies
- 255 views
Where the red arrows arethe view of the skin is out and also Ive got some notification saying something about a template not existing?? Can anyone please help with with this and advise on how to return the view back to some form of normality ??
Last reply by CA3LE, -
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- 4 replies
- 285 views
Is there any documentation on how to use the EasyPost integration built into the ACP? I signed up and neither my test or live API key work. Whenever I hit the "Test Settings and View Rates" button it just errors to a blank page saying "No data received ERR_EMPTY_RESPONSE". At first the apache error log showed: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 130968 bytes) in /home/website/www/oxidenetwork.com/system/Theme/Theme.php(680) But upon checking my php max memory size and confirming that it is set to 256MB the script now just errors and apache shows: [notice] child pid 3237 exit signal Segmentation faul…
Last reply by Devin De Frisco, -
How to you embed links to other posts on the forum, I've seen other people do it but when I add a link it dosn't embed. Also how to you add twitter links with 4.1
Last reply by BigStamp, -
- 0 replies
- 157 views
Adding an ad unit to "Just Below Header", or anywhere in forum "After first thread/post" pushes the sidebar off-screen, making the site look lopsided and spawning a horizontal scroll bar. The expectation would be that the side bar would remain fixed, and the site would responsively grow/shrink to accomodate ad units. Is there a fix for this? Anything placed in the main content column appears to kick out the sidebar, even though there is plenty of room...
Last reply by MOC, -
- 1 follower
- 9 replies
- 350 views
Hi, after upgrading I get this error on my page: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. Can someone help me please?
Last reply by Stuart Silvester, -
- 2 followers
- 25 replies
- 544 views
After upgrade to 4.1 I recieved an error 500 on www.4metin2.com I use centos webpanel for vps and I fixed permission ... what is problem ?
Last reply by Bluto, -
- 1 follower
- 2 replies
- 221 views
Hi, is it possible to add Prefixes with different colours where users can choose at creating a thread? Is there a plugin or something like that? Sorry for my english.
Last reply by Simonx, -
- 0 replies
- 190 views
I thought i would hold off on updating but since i've been scratching my netherlords for the past month that really was not going to happen. YAY I LOVE 4.1! BUT! and yes i have to insert a BUT. Several hours in and i experienced lots and lots of issues (which i put down to the fact i customized heavily, so i had to start with fresh templates), some of which i have no idea how to fix, one or two i submitted tickets for. So for the ones i have not submitted tickets for can anyone help figuring out wth is going on? All of my databases now show a blank page on the form you use to create an article etc, and when clicking edit on articles too. I thought re-doing the f…
Last reply by Netherlord, -
- 2 followers
- 10 replies
- 328 views
If I install 4.1 on my website when the full version of 4.1 releases reinstall the entire stuff all over again? I'm hindering on leaving it at 4.0 or just going to 4.1.. I know they add a disclaimer on there site when downloading beta to discourage it.. I just looking for a solid answer I've heard you can by certain people and some people say no... sorry..
Last reply by AndyF, -
- 1 follower
- 0 replies
- 131 views
Does anyone know how I can switch the registration process to accept names like this "John Smith" instead of like this "JohnSmith" Thanks!
Last reply by JohnCourt, -
- 0 replies
- 145 views
Because i would really like the menu to work properly! As in if im sat on the page it shows it the link bg white and merged into the bar below. As it is now it does not, and i have some that do it and some that do not.
Last reply by Netherlord,
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