Charles

My assumption would be is that your CDN is caching the output of a banned error page. Invision Community outputs "no cache" headers for those messages to prevent this from happening but you would want to be sure your CDN is honoring those.

Soooooo in reviewing your feedback I discovered that I had broken submitting email requests via the Client Area for some clients 😞

I can see why you would be upset about the setup because you were not getting confirmations properly.

If you could try submitting a request again, it should work now and you will also get confirmation emails.

We are working on native translation in a future update 🙂

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist. 

I also participate in a communal embrace. 

Thanks for noting and saying do. The team has been making a real effort and glad you see it!

6 minutes ago, The Old Man said:

Thank you, I just relied to Jim's email as I couldn't find the ticket in Client Center.

Manually uploaded it to 2x 4.6.6 communities, the second fairly new and not live yet, both the same results as above.

Good point ... I will make a note to be sure you get a confirmation when we create a ticket on your behalf.

Just now, jesuralem said:

You are gonna kill me but it was actually a good change for those of us who have to account invoices etc...

Is there any way we could choose between 6 months and 1 year ?

 

BTW, i have to say i have the most respect for what you have been doing for 2 days answering to everybody here.

For those of you who have accounting back office overhead (I get it!) I would say just do an account credit pre-pay equivalent to a year and then you're good to go.

It looks like you have more than one community. Can you let us know which package ID you are referring to so we can lookup your URL?

Looks like this topic was just moved into this forum a few minutes ago. Someone smarter than me will reply soon I'm sure 🙂 

It's a constant thing you have to look out for. We had a huge network attack on our platform a few months ago. At one point our firewall was blocking 450,000 requests per second. In fact, there is always some sort of attack going on in our network but we host thousand of communities so I guess someone is always a target 🙂 

@Ehren and @Jordan Miller did a great job designing and writing the new site.

That's a good point. I am going to check if this is intended or something we just didn't think about. But I agree with you 🙂

I'll follow up soon!

1 minute ago, Kjell Iver Johansen said:

Could anyone explain how to not buy Blogs and Gallery in the marketplace? It is not so popular on my site.

I understand the price-increase and I do not have a problem with that personally on my two sites. But I don't like the way IPS communicate news like this. It is kind of hidden in a sort of "Hump day" stuff that suppose to be good mood humour? I don't get that part.

Everyone should receive an email by this time tomorrow with all the details. Remember only a small percentage of clients hang out on our site. We have thousands of clients to email.

1 minute ago, Adriano Faria said:

Which forum? This one https://invisioncommunity.com/forums/forum/497-help-support/ ?

Yes, that's right.

Just now, Dean_ said:

Indeed, I missed the 6 months from the comment. But, that's a big outlay for some us Charles, especially in a lump sum for a whole year. Has the 6-month option been removed?

Yes - keeping both made my head hurt trying to configure 😉

But you can always add account credits throughout the year. We have some clients who make monthly account credit contributions to prepare for their renewals.

3 minutes ago, Dll said:

Any clarification on what this means for support for those with existing licences which are over 30 days old? Is it only available through the forums from now on unless you buy priority support? 

We are sending an email to everyone now with all the details (may take through tomorrow for all to send) but short version:

Existing active, self-hosted licenses will have email support until 1 January 2022 or their current renewal date, whichever is later. After that, it will be community support only.

We will of course still always help you and if we cannot sort out issue here on our community, we will take your post to email and work with you in private. You have probably seen a lot of us saying "I will submit a ticket for you." We have an integration between our community here and our help desk (via our Zapier integration) so we can quickly do that.

So think of it as support starts on the community but email support is still there if we cannot help you in public. Of course billing/account questions can always be done in private by email.

1 minute ago, Dean_ said:

I've gone from $85.00, to $250.00 / year?

Sorry. I can't afford that. Again, like others I only run hobby websites in my spare time (for fun).

I really think, that's me done with Invision. 20 years later. I fear, we will just all drop like flies...

Actually you went from $85/6 months or $170/year to $250/year. That's an increase of $6.67/month.

1 minute ago, ZLTRGO said:

I was first panicking after seeing the new prices but that I read it's yearly ... 😉

Why not give the option for 6 months and yearly? :,)

As you can see from the other post I quoted here, 6-month renewals sort of confuse people 🙂. Annual is pretty industry standard. Many clients will add account credits regularly throughout the year to smooth out the costs if they like.

1 minute ago, Adriano Faria said:

Sorry for the stupid question: where is the ticket system now?

There is no change there. It's all email based as it has been.

1 minute ago, Adriano Faria said:

Couldn’t find it in Manage License. Where do I remove apps my license, @Jordan Miller? Should I submit a ticket?

I will submit a ticket for you 🙂 

@Phillip Kocher Were you able to see what is going on? The vBulletin 4 converter is well-tested and used quite often so it should work well.

@jay5r Your post there made me think that we should log the reason for mod queue on the front end. I made an internal note to see about adding that in a future version.

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

On 8/29/2021 at 10:41 AM, nodle said:

@anon2020 I spoke to @Charles the other day and he mentioned that they have a converter coming out that should be released in a week or two. I just renewed myself and am anxiously awaiting the converter as well, so that I can convert and come back to the Invision platform for Xenforo 2.2.6. Hopefully it will be done soon. I know there are quite a few of us on the Xenforo side looking to jump ship over here. I'll be watching the release notes and chomping at the bit in the meantime. 🙂

The Xenforo 2.2 converter is now done 🙂

It will be bundled in our next release in a few weeks.

On 9/8/2021 at 5:58 PM, nodle said:

Still no Xenforo 2.2.x importer.

The Xenforo 2.2 converter is now done 🙂

It will be bundled in our next release in a few weeks.

Note that this feature was added in 4.6.0 - we just enabled it here.